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We have just spent 4 nights at the Riva Bella where we have stayed previously whilst taking my Dad who is a 96 year old veteran to the D Day celebrations. The staff are excellent and very helpful. The hotel is conveniently situated for visiting...More
Date of stay: June 2018
Response from philippe R, General Manager at Riva Bella HotelResponded 13 June 2018
Thanks you for your comments following your stay in our hotel and spa resort.
We are glad to read that you enjoyed it.
We have begun to replace carpet in our rooms, we have already done one third of the hotel.
First visited 2 years ago, this hotel continues to be a great place to stay. Clean, good rooms, excellent staff and tranquil. Also handy for the ferry trip.
We had a large group of 30 & we were handled with great efficiency and patience.
Date of stay: September 2017
Thank Rhydian V
Response from philippe R, Directeur général at Riva Bella HotelResponded 18 September 2017
It was a great pleasure to welcome you in our hotel this year. I am glad to read that you enjoyed your stay in Ouistreham and I hope to see you again on your next trip to France.
Best regards and thank you...More
Arrived at hotel, miserable receptionist, there was no disabled space so I asked her where shall we park, she said leave car outside, my husband is disabled with wheelchair so not a good place to park no help,with luggage. , if your corporate or spa...More
Date of stay: June 2017
1 Thank tony57_12
Response from philippe R, Directeur général at Riva Bella HotelResponded 29 June 2017
We would like to thank you for your recent stay in our establishment and for taking the time to fill out our customer satisfaction survey.
We are truly sorry that our services did not meet your expectations, and we hope you will accept...More
We really enjoyed staying here, it's a shame we were only there for one night!
Staff were OK in the reception area, better in the spa area. We didn't have much contact with them though, and room only so no comment on food.
Date of stay: June 2017
2 Thank xxTinker
Response from philippe R, Directeur général at Riva Bella HotelResponded 20 June 2017
Thank you for your comments regarding your recent stay in our establishment.
We received your compliments with great pleasure and will pass them along to the rest of our team. Your satisfaction is the highest reward for our staff, who work hard every...More
Hotel has a great position, close to Ferry port and on the beach with only sand dunes and bike/walking pathway between. Hotel is nice and room nice. Spa too crowded to be relaxing and too many people in there for a decent swim. Restaurant nice...More
Date of stay: May 2017
Response from philippe R, Directeur général at Riva Bella HotelResponded 27 May 2017
Your comments on your stay help us to improve the quality of our services.
We have taken into account your reviews, the satisfaction of our customers is at the heart of our concerns.
Looking forward to welcoming you again, very soon for a...More