The Bridge Hotel & Spa
Walshford, Leeds LS22 5HS England
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Avg. ₹9,351 /night, 1/19 - 1/20
₹17,577
per night
₹12,815
per night
₹8,053
per night
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About
#1 of 1 hotels in Walshford
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Bridge is a four star property, in the heart of Yorkshire. This unique independently owned hotel is renowned throughout the area for first class levels of 'Yorkshire Hospitality' and comfort. It is the perfect base for both leisure and business guests and has been recently refurbished throughout to the standard you would expect a First Class Venue to be. The Courtyard Restaurant and Byron Whiskey bar are open to guests everyday. Our Spa is the ultimate place to relax and spoil yourself. Unwind in the relaxation lounge after experiencing our thermal suite with Japanese Foot Spas, Pedi-Massage chair, Mentholyptus Sauna, Aromatherapy Crystal Steam Room with ice feature, followed by a relaxing soak in one of our brand new outdoor thermal hot tubs. The Spa also features treatment rooms, nail bar and make-up area.
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Property amenities
Free parking
Wifi
Fitness / spa changing rooms
Hot bath
Bar / lounge
Patio
Highchairs available
Taxi service
Parking
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Special diet menus
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Open-air bath
Pedicure
Steam room
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Desk
Housekeeping
Room service
Telephone
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Wardrobe / wardrobe
Iron
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Location
Walshford, Leeds LS22 5HS England
Getting there
Leeds-Bradford Airport
22.3 km•
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Durham Tees Valley Airport
60.4 km•
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Car Hire
229 Restaurants
within 10 kilometers
Reviews
4.0
2,956 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Bridge Hotel & Spa garners appreciation for its prime location in England and its welcoming atmosphere. Cleanliness is a standout feature, with numerous guests commending the spotless rooms and tidy facilities. While the service receives accolades for the staff's friendliness, there are occasional mentions of sluggish service and spa management concerns.
Room experiences vary, with comfort and cleanliness being praised, yet some guests find issues with maintenance. The amenities, including the spa, satisfy many, though some feel updates are necessary. Opinions on value are split, with some guests celebrating the affordability and others questioning the pricing.
Location
Convenient
Atmosphere
Welcoming
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
This hotel is quite local to us and has great facilities including a spa (which we didn’t use) the rooms comfortable and clean ours had huge windows with garden view on ground floor with double and single bed. We booked “lazy Sunday “ deal on their website which included 2 course carvery lunch or dinner bed and breakfast all very nice and worth the discounted rate we paid for Sunday stay.
On the “what could be better “ the receptionist was most unwelcoming the lunch booking where we were interrogated “had we booked? Did you book through travel zoo are you residents “ we were told to sit in bar until table ready.. no one staffing the bar after ringing the bell and waiting for 10 minutes the member of staff arrived made some drinks and took off to deliver her table order.. by this time member of restaurant staff came to advise table ready and was extremely apologetic totally redeeming herself. The bath plug was stuck in the plug hole and after having a shower was full of water a member of staff arrived promptly with a hammer to release it! We found some “lost property “ tucked in one of beds and finally on check out the receptionist was as rude as ever and did not even say goodbye.
This hotel caters for weddings and events so used to having large parties to cater for and maybe lacks a personal touch for those not in this category.
Weighing up the good points and our experience I would stay again.
On the “what could be better “ the receptionist was most unwelcoming the lunch booking where we were interrogated “had we booked? Did you book through travel zoo are you residents “ we were told to sit in bar until table ready.. no one staffing the bar after ringing the bell and waiting for 10 minutes the member of staff arrived made some drinks and took off to deliver her table order.. by this time member of restaurant staff came to advise table ready and was extremely apologetic totally redeeming herself. The bath plug was stuck in the plug hole and after having a shower was full of water a member of staff arrived promptly with a hammer to release it! We found some “lost property “ tucked in one of beds and finally on check out the receptionist was as rude as ever and did not even say goodbye.
This hotel caters for weddings and events so used to having large parties to cater for and maybe lacks a personal touch for those not in this category.
Weighing up the good points and our experience I would stay again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marisa12, Manager at The Bridge Hotel & Spa
Responded 25 Jan 2020
Thankyou for your review. We apologise for all the issues raised above. We take all issues seriously and they will be actioned. Thankyou for your understanding and hope we see you again soon for another Lazy Sunday. Kind Regards Amanda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m getting married here next June, so thought it would be nice to stay here for a Birthday treat. We were given a complimentary upgrade to a club room and staff had kindly left me a Birthday cookie and a card in our room. The Travelzoo voucher included 2 nights b&b, 5 course meal for 2 on the first night and afternoon tea for under £200. Great value! The staff here are superb and work tirelessly to ensure the hotel remains Covid secure. They were all so friendly and couldn’t do enough to help you. Hand gel was available and staff all wore masks. The staff are a real credit to the hotel!
The afternoon tea was gorgeous. One of the nicest I’ve ever had. The burger meal we ate in the bar was lovely too and so was the breakfast. The Chef plated the cooked breakfast as you told him what you wanted and carried it back to the table. Re the 4 course meal, the carvery and the soup course could definitely have been warmer but overall the food that we ate over the weekend was good. The Bryon bar is a lovely cosy place for a few drinks. Unfortunately they ran out of a few of their gins and Prosecco on the Friday night, but I understand that they are having problems with their supplier.
We used the spa, which was pleasant and again felt very safe. The outdoor hot tub was lovely and relaxing. Overall, a great relaxing weekend in a very attractive hotel and I can’t wait to get married here. Thank you very much!
The afternoon tea was gorgeous. One of the nicest I’ve ever had. The burger meal we ate in the bar was lovely too and so was the breakfast. The Chef plated the cooked breakfast as you told him what you wanted and carried it back to the table. Re the 4 course meal, the carvery and the soup course could definitely have been warmer but overall the food that we ate over the weekend was good. The Bryon bar is a lovely cosy place for a few drinks. Unfortunately they ran out of a few of their gins and Prosecco on the Friday night, but I understand that they are having problems with their supplier.
We used the spa, which was pleasant and again felt very safe. The outdoor hot tub was lovely and relaxing. Overall, a great relaxing weekend in a very attractive hotel and I can’t wait to get married here. Thank you very much!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hardwick, Guest Services / Front Office at The Bridge Hotel & Spa
Responded 4 Dec 2020
Thank you for your lovely review, We are so pleased you enjoyed your stay with us and we cant wait to have you back for your special day. Your feedback has been noted and will be communicated to the kitchen. See you in June. Kind Regards Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
My wife and I just spent 3 nights at the Bridge Hotel and Spa.
Upon arrival and from online pictures the hotel looked pretty decent. Unfortunately the building really does require a vast amount of investment to bring it up to standard. My own opinion would be no more than three stars. Exterior looks welcoming but the public areas and rooms felt very tired. Good location for exploring a beautiful area of Britain. We chose to stay here as it was a Spa hotel, this being the case we wrongly assumed residents at the hotel would be given automatic entry to the Spa, not the case, a very greedy additional £15 per person per 3 hours, never experienced anything like this before. I am happy to pay extra for spa treatments but not for entry into a hot tub without a pool.
Bedroom was clean, comfortable and functional. Furniture again, was dated. Lack of fridge and most of the TV channels didn't work. We did ask for this to be sorted and we received some help from Alice, she came along and was very helpful, on investigating she found this issue was through the hotel. Hot water pressure was very low particularly at peak times.
Staff... Every member of staff we had contact with were first class and a real credit to the hotel and themselves. Nothing was too much effort and their attention to social distancing was evident.
Overall we had a great weekend and we thank all the staff for their efforts.
Would I revisit this hotel. No.
Certainly not until it has a vast financial injection. This can't be blamed on the current virus as I recon the hotel has needed a big refit for at least ten years.
Upon arrival and from online pictures the hotel looked pretty decent. Unfortunately the building really does require a vast amount of investment to bring it up to standard. My own opinion would be no more than three stars. Exterior looks welcoming but the public areas and rooms felt very tired. Good location for exploring a beautiful area of Britain. We chose to stay here as it was a Spa hotel, this being the case we wrongly assumed residents at the hotel would be given automatic entry to the Spa, not the case, a very greedy additional £15 per person per 3 hours, never experienced anything like this before. I am happy to pay extra for spa treatments but not for entry into a hot tub without a pool.
Bedroom was clean, comfortable and functional. Furniture again, was dated. Lack of fridge and most of the TV channels didn't work. We did ask for this to be sorted and we received some help from Alice, she came along and was very helpful, on investigating she found this issue was through the hotel. Hot water pressure was very low particularly at peak times.
Staff... Every member of staff we had contact with were first class and a real credit to the hotel and themselves. Nothing was too much effort and their attention to social distancing was evident.
Overall we had a great weekend and we thank all the staff for their efforts.
Would I revisit this hotel. No.
Certainly not until it has a vast financial injection. This can't be blamed on the current virus as I recon the hotel has needed a big refit for at least ten years.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hardwick, Guest Services / Front Office at The Bridge Hotel & Spa
Responded 16 Sept 2020
We are extremely glad our Team Members made your stay enjoyable and we take all constructive criticism seriously. Unfortunately due to government guidelines we are unable to open any steam rooms and saunas which unfortunately limits experience in the spa. All issues will be dealt with accordingly. We hope you will return for another stay in the future. Kind Regards Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a relaxing night away including the 3 hour usage of the spa, I’ll break the review down into 3 sections.
Room: Room is a nice size, bed is comfortable, water pressure and heat is spot on, however the only downfalls to the room were how dusty it was, along with the disgusting state of the drawers and the old pizza crust we found down the back of the armchair (ref to images) I’d be having some serious words with the housekeeping staff 😂. No hand sanitiser or even anti-bacterial hand wash is provided in the rooms which is odd, especially due to the current situation, all you get is a tiny bar of soap, that’s it. View from our room was lovely, very nice to wake up to in the morning.
Spa: Was absolutely packed full of people, thought there would be at least a slight limit on people entering the spa but apparently not 😂, went to reception to check in to the spa and waited for 10 mins as no staff were to be seen, had the same issue when checking out so we just put the robe and towel in the laundry bin as instructed and left the flip flops near reception. Nobody seems to a have the faintest clue about turn taking as the same group of women sat in the hot tub for well over an hour, meaning nobody else could get in. However the saunas and steam room were lovely. The ‘foot spas’ were poor and were more like dipping your feet into a lukewarm bath and the ice fountain wasn’t even working. The outdoor seating area is very pleasant.
Food: We had the Vegetable Soup, the Carvery and the Sticky Toffee Pudding, think it’s safe to say that the food definitely saved this trip from being a one star review, it was absolutely lovely, the chef was very pleasant, along with the other staff members, atmosphere is very nice as well as the restaurant itself.
It was overall a lovely stay, but the spa was the biggest let down for both of us, £28 per person definitely isn’t worth it when you don’t get chance to use half of the facilities
Room: Room is a nice size, bed is comfortable, water pressure and heat is spot on, however the only downfalls to the room were how dusty it was, along with the disgusting state of the drawers and the old pizza crust we found down the back of the armchair (ref to images) I’d be having some serious words with the housekeeping staff 😂. No hand sanitiser or even anti-bacterial hand wash is provided in the rooms which is odd, especially due to the current situation, all you get is a tiny bar of soap, that’s it. View from our room was lovely, very nice to wake up to in the morning.
Spa: Was absolutely packed full of people, thought there would be at least a slight limit on people entering the spa but apparently not 😂, went to reception to check in to the spa and waited for 10 mins as no staff were to be seen, had the same issue when checking out so we just put the robe and towel in the laundry bin as instructed and left the flip flops near reception. Nobody seems to a have the faintest clue about turn taking as the same group of women sat in the hot tub for well over an hour, meaning nobody else could get in. However the saunas and steam room were lovely. The ‘foot spas’ were poor and were more like dipping your feet into a lukewarm bath and the ice fountain wasn’t even working. The outdoor seating area is very pleasant.
Food: We had the Vegetable Soup, the Carvery and the Sticky Toffee Pudding, think it’s safe to say that the food definitely saved this trip from being a one star review, it was absolutely lovely, the chef was very pleasant, along with the other staff members, atmosphere is very nice as well as the restaurant itself.
It was overall a lovely stay, but the spa was the biggest let down for both of us, £28 per person definitely isn’t worth it when you don’t get chance to use half of the facilities
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Guest Services / Front Office at The Bridge Hotel & Spa
Responded 20 May 2021
Good Morning, Thank you for your feedback, I would like to apologies the cleanliness of the room there is no excuse in these times for sub standard cleaning standards, I will be passing on your feedback to the housekeeping staff. As for the spa we are one week in and the demand has been fantastic I will be passing on the feedback and telling the spa staff to monitor the usage of the shared facilities as it is not fair for one party to have extended use of the facilities. I am happy to hear that you enjoyed your time in the restaurant. I would like to ensure you that we will improve and hope that you will give us another opportunity to show you the high standards we are known for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Advice to anyone contemplating using the Spa at the Bridge Inn, Wetherby.
Changing Rooms
Take your own bath robe – they were awaiting delivery of theirs and I had to use two towels to wrap around me in order to get from the changing room to the treatment rooms.
Take your own footwear – the hard plastic flip flops that were provided were absolutely lethal on the wet tiled floor.
Take a one pound coin for the lockers – I didn’t take any small change with me and had to leave all my clothes in an unsecured locker.
Try and use a cubicle that hasn’t got any sanitary towel stickers on the divider, and also has not got any paper towels stuffed behind the stool, nor has got any wet towels strewn around the cubicle, and
avoid bathing costumes that may be on the towel rail to dry.
Waiting for the therapist
Make sure that there are questionnaires available for completion. There were none in the area and I had to wait until the therapist got some blank ones and then wait until she returned to collect the
very short completed form. This will ensure that you don’t have five minutes shaved off your treatment time.
In the therapy room
Request that the massage bed is lowered both before and after your massage, it makes getting on and off the high bed so much easier.
Make it very clear what is expected for your full body massage, my therapist did not massage my lower back, any part of my legs above the knee, any part of my arms above the elbow, and no upper
chest. In essence, “full body” was taken as being “furthest portions of extremities (barring feet) and mid-back only”. When I questioned why other areas were not covered I was advised that was how she had been trained. I know that feet can be either included or excluded from a full body massage but it would have been nice to have been asked.
Tell the therapist if the pressure is too soft or too hard, she will not ask you to confirm the pressure.
Ask for a small glass of water after your massage, it is important to be hydrated after a massage and no offer was made.
Only offer a gratuity if you feel the massage was worthwhile!
Returning to the changing rooms
Take care on the very steep steps leading from the therapy room to the changing rooms, please note that anyone with any mobility issues will find the access to and from the therapy rooms quite a
challenge.
To summarise. Based on my experiences, I would suggest that you should investigate alternatives before booking a massage at the Bridge Spa.
Changing Rooms
Take your own bath robe – they were awaiting delivery of theirs and I had to use two towels to wrap around me in order to get from the changing room to the treatment rooms.
Take your own footwear – the hard plastic flip flops that were provided were absolutely lethal on the wet tiled floor.
Take a one pound coin for the lockers – I didn’t take any small change with me and had to leave all my clothes in an unsecured locker.
Try and use a cubicle that hasn’t got any sanitary towel stickers on the divider, and also has not got any paper towels stuffed behind the stool, nor has got any wet towels strewn around the cubicle, and
avoid bathing costumes that may be on the towel rail to dry.
Waiting for the therapist
Make sure that there are questionnaires available for completion. There were none in the area and I had to wait until the therapist got some blank ones and then wait until she returned to collect the
very short completed form. This will ensure that you don’t have five minutes shaved off your treatment time.
In the therapy room
Request that the massage bed is lowered both before and after your massage, it makes getting on and off the high bed so much easier.
Make it very clear what is expected for your full body massage, my therapist did not massage my lower back, any part of my legs above the knee, any part of my arms above the elbow, and no upper
chest. In essence, “full body” was taken as being “furthest portions of extremities (barring feet) and mid-back only”. When I questioned why other areas were not covered I was advised that was how she had been trained. I know that feet can be either included or excluded from a full body massage but it would have been nice to have been asked.
Tell the therapist if the pressure is too soft or too hard, she will not ask you to confirm the pressure.
Ask for a small glass of water after your massage, it is important to be hydrated after a massage and no offer was made.
Only offer a gratuity if you feel the massage was worthwhile!
Returning to the changing rooms
Take care on the very steep steps leading from the therapy room to the changing rooms, please note that anyone with any mobility issues will find the access to and from the therapy rooms quite a
challenge.
To summarise. Based on my experiences, I would suggest that you should investigate alternatives before booking a massage at the Bridge Spa.
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Date of stay: October 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Guest Services / Front Office at The Bridge Hotel & Spa
Responded 12 Oct 2021
Dear Guest, Thank you for taking the time to write your review. We are so sorry to hear that we did not get everything quite right during your visit, for which we can only apologise. Guest feedback is extremely important to us and as such your comments will be discussed in detail so we can further improve the service we offer to our future guests. We hope you give us another opportunity to restore your positive views on our hotel by visiting us in the near future. Kind Regards The Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at The Bridge hotel overnight on Sunday 20/09/20 as part of a Travelzoo deal which included B&B and a 5 course meal. We did upgrade to a 'club' room for an extra £15 which provided a little extra space, a decanter of port and some chocolates. This room was very pleasant and accomodating. The restaurant was very comfortable and tastfully decorated. The service from the staff was excellent and fully Covid compliant. The 5 course meal (the main course served from a carvery) was ok but we did not feel that it would have been worth an additional £29.50 per person had it not been included in our deal package. Breakfast was served in the same restaurant with a cooked breakfast provided from the carvery. Both cereal and fruit juice were also provided as was tea/coffee. Breakfast was in fact very nice. Previous reviews have stated that the hotel is 'tired', but I must disagree. It is not a 'grand' hotel but is is not pretending to be. To be honest we found it very nice and value for money. It is clean, pleasant and set in a very nice and convenient location. We did not use any of the spa area so we cannot make any further comment. Where this hotel really excells is down to the extremely helpful and pleasant manner of each member of staff with whom we had contact. Very well done by all!. We must make a special comment about the receptionist Sarah who was very helpful with an enquiry we had. Overall, a very pleasant stay.!
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip: Club rooms are slightly larger and are located on the ground floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Hardwick, Guest Services / Front Office at The Bridge Hotel & Spa
Responded 30 Sept 2020
Thankyou for your lovely review about us here at The Bridge. We are so glad you had such a positive stay here with us. Your feedback in regards to Sarah has been passed along and we hope to see you again soon. Kind Regards Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival we were greeted by a lovely lady, very helpful and showed us around.
Hot tub outside - 3 jets working and the thing was filthy
Upstairs area - couldn’t relax as the fan for the shower was that loud, no ice experience working
The other area the relaxation room. I dare not even lay on the beds, the throws were full of dust and hairs... horrid.
Everywhere is mucky and un kept.
Then onto the meal, no service what so ever no mention of a carvery being the option on the spa package, cold fish cake with bones in!!! No apologies or replacements, cold carvery which you have to stand and wait until someone comes out to serve you, two minutes doesn’t seem like a lot but when your stood waiting it feels a lot longer.
Overall experience 2/10 - points are purely for the staff in the spa.
Would never ever return. It was supposed to be a lovely treat for my sister and it was a day ruined and money wasted.
Hot tub outside - 3 jets working and the thing was filthy
Upstairs area - couldn’t relax as the fan for the shower was that loud, no ice experience working
The other area the relaxation room. I dare not even lay on the beds, the throws were full of dust and hairs... horrid.
Everywhere is mucky and un kept.
Then onto the meal, no service what so ever no mention of a carvery being the option on the spa package, cold fish cake with bones in!!! No apologies or replacements, cold carvery which you have to stand and wait until someone comes out to serve you, two minutes doesn’t seem like a lot but when your stood waiting it feels a lot longer.
Overall experience 2/10 - points are purely for the staff in the spa.
Would never ever return. It was supposed to be a lovely treat for my sister and it was a day ruined and money wasted.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marisa12, Manager at The Bridge Hotel & Spa
Responded 20 Jan 2020
Dear Guest, Sorry you did not enjoy your time with us, we take customer feedback very seriously and as a management team we will sit and discuss the points you have raised. We hoe your return in the future to give us another try.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a spa day for my friends birthday. The Autumn Aroma offer included a 40 minute candle wax back, neck and shoulder massage, 3 hours use of the facilities and a glass of bubbles. The treatment was lovely and we thoroughly enjoyed it and the girls who did it were lovely! However the girls on the reception of the spa weren't very welcoming or very well presented. They didn't give you the introduction you would expect at a spa it was very sluggish, can't be bothered sort of welcome. We also expected to be given a nice glass of prosecco, however we're given a pre poured from the fridge plastic cup of Fizzy Pear wine (low alcohol cheap fizz).
The hot tub was unusable as it wasn't a hot tub but more a cold tub! This was the one part of the facilities we were most looking forward to using.
The ice experience near the foot spas weren't in use and said you had to go ask for ice from the reception! Surely it should be there ready to use.
The indoor sauna was covered in cobwebs inside and didn't have any water in for the coals.
Also when we handed our flip flops back at the end of our time at the spa, we witnessed the staff put the flip flops back on the shelf ready for others to use without cleaning or sanitising them. At this time during Covid especially you would expect extra sanitisation and cleaning within the spa.
Also the snooze room wasn't cleaned the hole time we were there and was messy and unwelcoming.
Overall I would recommend a treatment, however would not bother with using the facilities in future and will not be booking to return anytime soon.
The hot tub was unusable as it wasn't a hot tub but more a cold tub! This was the one part of the facilities we were most looking forward to using.
The ice experience near the foot spas weren't in use and said you had to go ask for ice from the reception! Surely it should be there ready to use.
The indoor sauna was covered in cobwebs inside and didn't have any water in for the coals.
Also when we handed our flip flops back at the end of our time at the spa, we witnessed the staff put the flip flops back on the shelf ready for others to use without cleaning or sanitising them. At this time during Covid especially you would expect extra sanitisation and cleaning within the spa.
Also the snooze room wasn't cleaned the hole time we were there and was messy and unwelcoming.
Overall I would recommend a treatment, however would not bother with using the facilities in future and will not be booking to return anytime soon.
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Date of stay: November 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, Guest Services / Front Office at The Bridge Hotel & Spa
Responded 7 Dec 2021
Dear Guest, Thank you for taking the time to write your review. We are so sorry to hear that we did not get everything quite right during your visit, for which we can only apologise. Guest feedback is extremely important to us and as such your comments will be discussed in detail so we can further improve the service we offer to our future guests. We hope you give us another opportunity to restore your positive views on our hotel by visiting us in the near future. Kind Regards The Management Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came on a Groupon voucher which I'm aware doesn't mean we should expect 5 star.
I would still hope for a decent overall experience. After calling the hotel around 10 times to reserve and each time no response, I managed to get through. The welcome from the girls in the spa was excellent, they were very friendly and explained everything. The spa itself was fairly decent, albeit a little dirty. Pump not working on hot tub so a little grim to see dead skin floating around. The snooze room didn't seem to offer any clean blankets so we just lay on the beds in our robes.
Then onto lunch (2 courses)
Upon arrival the lady who I imagine was the restaurant manager abruptly told us that our table wasn't ready and to go to the bar for a drink which we did, however, 5 minutes later there was still nobody serving at the bar (2 couples waiting to be served before us) By this time no drink later our table was ready.
The main course was a choice of congealed vegetable risotto or seafood stroganoff (buffet) or what I can only describe as the worst carvery I've ever eaten. I dont often write reviews but I felt the need for this one.
Service wasn't great, not once were we asked if the food was ok, not once did we see a smile and at the end when had to almost beg to pay for our drinks, the server had no idea what he was doing.
Overall the spa experience which we did enjoy was greatly dampened by such an appaling dining experience. Such a shame for a beautiful hotel in a beautiful location. Some quality food such as simple sandwiches tea and cakes would have been so much better (and clean walls in the restaurant!) Friendlier staff would help too.
Sadly will not be recommending to anyone all because of the restaurant.
I would still hope for a decent overall experience. After calling the hotel around 10 times to reserve and each time no response, I managed to get through. The welcome from the girls in the spa was excellent, they were very friendly and explained everything. The spa itself was fairly decent, albeit a little dirty. Pump not working on hot tub so a little grim to see dead skin floating around. The snooze room didn't seem to offer any clean blankets so we just lay on the beds in our robes.
Then onto lunch (2 courses)
Upon arrival the lady who I imagine was the restaurant manager abruptly told us that our table wasn't ready and to go to the bar for a drink which we did, however, 5 minutes later there was still nobody serving at the bar (2 couples waiting to be served before us) By this time no drink later our table was ready.
The main course was a choice of congealed vegetable risotto or seafood stroganoff (buffet) or what I can only describe as the worst carvery I've ever eaten. I dont often write reviews but I felt the need for this one.
Service wasn't great, not once were we asked if the food was ok, not once did we see a smile and at the end when had to almost beg to pay for our drinks, the server had no idea what he was doing.
Overall the spa experience which we did enjoy was greatly dampened by such an appaling dining experience. Such a shame for a beautiful hotel in a beautiful location. Some quality food such as simple sandwiches tea and cakes would have been so much better (and clean walls in the restaurant!) Friendlier staff would help too.
Sadly will not be recommending to anyone all because of the restaurant.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marisa12, Manager at The Bridge Hotel & Spa
Responded 20 Jan 2020
Dear Guest, We are very sorry that you did not enjoy your time with us, we take customer feedback very seriously and as a management team we will sit a discuss the points you have raised. We hope you will come back and give us another try in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I purchased a voucher deal for the 3 hour spa experience with a glass of bubbly & 2 course meal from the carving table. I honestly didn’t expect too much as per the reviews in February & just thought it’ll be a nice experience, a little midweek treat for myself & my husband. In all honestly I came away thinking we should of spent our money elsewhere.
I’m sure back in the day it would of been a glorious hotel without a doubt. Lovely location & a perfect wedding venue but now it’s just a mid-range budget style hotel.
On arrival at the spa we were given a little tour & made aware we could request our fizz at any time which was a great start. Unfortunately though in the ladies changing room the door was wedged open & the pole for the curtain for the two cubicles was on the floor. Prior warning would of been nice as it left me with no-where to privately change! I assume the door wedged open was for the maintenance man. The steam room & sauna upstairs was fine, also the foot spa’s pleasant. Outside sauna nice but hot tub a let down. I previously e-mailed checking it was up & running & my reply was that it had been fixed. This clearly wasn’t the case. We made the best of it as if you dwelt on it too much you were basically sitting in warm dirty water that was hardly invigorating. We had our glass of fizz & a 10 min relax in the room upstairs & called it a day. The ladies changing room situation was even worse then, I thought I’d timed it right but it was full when I got in so with the cubicles still out of order it was an up close & personal situation to say the least...... My husbands experience wasn’t much better with his shower being cold.
We then went to dinner & I must say I couldn’t fault the staff, they were kind, courteous & very professional. The starters were fine & the meat on the carving table as I would expect but the vegetables not fresh tasting at all. I’m not a fan of a carvery so this is purely my personal opinion. I was quite surprised by the price of the drinks too, my husband had a pint of soda which was over £3......
I seriously didn’t expect a luxury spa & I think the faulty hot tub didn’t help but I thought the food would of balanced it out & for us it didn’t.
Not somewhere I’d go back or recommend.
I’m sure back in the day it would of been a glorious hotel without a doubt. Lovely location & a perfect wedding venue but now it’s just a mid-range budget style hotel.
On arrival at the spa we were given a little tour & made aware we could request our fizz at any time which was a great start. Unfortunately though in the ladies changing room the door was wedged open & the pole for the curtain for the two cubicles was on the floor. Prior warning would of been nice as it left me with no-where to privately change! I assume the door wedged open was for the maintenance man. The steam room & sauna upstairs was fine, also the foot spa’s pleasant. Outside sauna nice but hot tub a let down. I previously e-mailed checking it was up & running & my reply was that it had been fixed. This clearly wasn’t the case. We made the best of it as if you dwelt on it too much you were basically sitting in warm dirty water that was hardly invigorating. We had our glass of fizz & a 10 min relax in the room upstairs & called it a day. The ladies changing room situation was even worse then, I thought I’d timed it right but it was full when I got in so with the cubicles still out of order it was an up close & personal situation to say the least...... My husbands experience wasn’t much better with his shower being cold.
We then went to dinner & I must say I couldn’t fault the staff, they were kind, courteous & very professional. The starters were fine & the meat on the carving table as I would expect but the vegetables not fresh tasting at all. I’m not a fan of a carvery so this is purely my personal opinion. I was quite surprised by the price of the drinks too, my husband had a pint of soda which was over £3......
I seriously didn’t expect a luxury spa & I think the faulty hot tub didn’t help but I thought the food would of balanced it out & for us it didn’t.
Not somewhere I’d go back or recommend.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from amandahardwick14, Manager at The Bridge Hotel & Spa
Responded 12 Mar 2020
Thankyou for your review, we are sorry your visit to us wasn't satisfactory. All feedback is taken seriously and will bed communicated to management. We hope you give us another chance in the future. Kind Regards Amanda
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think it's £20 for hotel guests
No idea
Stayed in June - disappointing tired looking hotel wont recommend or come again - sorry but thats how it is
Not that I know of.
"Watch out for adding on extra's at evening meal time such as deserts etc without saying and poor disable parking "Read full review
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PRICE RANGE
₹8,745 - ₹14,460 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the bridge hotel wetherby, bridge hotel wetherby
LOCATION
United KingdomEnglandYorkshireWest YorkshireLeedsWetherbyWalshford
NUMBER OF ROOMS
37
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about The Bridge Hotel & Spa
Which popular attractions are close to The Bridge Hotel & Spa?
Nearby attractions include Kanyu Escape (7.6 km), Stockeld Park (5.4 km), and River Nidd Waterside Walk (7.5 km).
What are some of the property amenities at The Bridge Hotel & Spa?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
What food & drink options are available at The Bridge Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Bridge Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Bridge Hotel & Spa?
Conveniently located restaurants include Bengal Lounge Wetherby, The Bengal Brasserie, and Mango.
Are there opportunities to exercise at The Bridge Hotel & Spa?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Is The Bridge Hotel & Spa located near the city centre?
Yes, it is 0.1 km away from the centre of Walshford.
Are any cleaning services offered at The Bridge Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Bridge Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Bridge Hotel & Spa?
Many travellers enjoy visiting Mother Shipton's Cave (7.8 km) and Georgian Bathhouse (5.2 km).
Is The Bridge Hotel & Spa accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.