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Iberostar Ensenachos

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Iberostar Ensenachos
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5,083 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Ensenachos
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Showing 3,300: English reviews
Toronto, Canada
Reviewed 28 May 2013

Iberostar Ensenachos – This is a BIG place!!!! Hello, we just returned from a week at the very large and beautiful Iberostar Ensenachos, my wife 7 year old son, and I. Flight, no complaints West Jet all good, we changed from SunWing as heard horrible delay issues, luckily we did as they were delayed, and travelling with a seven year...

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Helpful?
1Thank Travlrdude
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Travldude, On behalf of all our staff we take this opportunity to thank you for your comments and suggestions about your stay with us. I am so sorry per the inconvenience of the patio door, at least it had a happy ending. I will forward your review to all our Head of Departments; they will take you comments into...

Victoria, Canada
Reviewed 28 May 2013

First of all, the GOOD: Beautiful property and beaches, and the Food was amazing. The Bad: Thought the property itself is gorgeous the resort lacked amenities that I have had available at resorts with lower ratings. For example, I have never been to a tropical resort where you couldn't get snorkelling equipment (either by rental or it's provided); this resort...

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5Thank Oracai
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Oracai, On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your review. However, we feel sorry that our hotel was not up to your expectation. We assure you that improvement, in all our services are an ongoing process and our priority is guest satisfaction. However we are working so...

Montreal, Canada
Reviewed 28 May 2013

This hotel met all of my expectations. We were in adult only part. The room was nice, spacious and clean. The bed was comfortable. The air conditioning worked very well and there was no humidity odors. There was always plenty of hot water to shower. The mini bar was replenished every day. The gardens are pretty and well maintained. We...

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Helpful?
1Thank GlobetrotterQuebec
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear GlobetrotterQuebec, On behalf of the staff I want to thank you for giving us your comments about your experience at Iberostar Ensenachos. We are pleased to have given to you a great holiday and encourage us to keep improving our services. We will congratulate Yuri and Sonia for helping you to make your holiday special. We hope to offer...

Kitchener, Canada
Reviewed 28 May 2013

This is my 3rd time visit this Hotel, 2009, 2013, January 21-28, April 26-May 4 I visited with friends. The Beach: The best beach in Cuba so far, this hotel has 2 beaches, the Magano which is near the hotel , more busy, but it beautiful white sand, bring snorkel with you, go to the end of the beach in...

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Helpful?
2Thank Chutharatm1
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear jutharamTM, On behalf of all our staff at Iberostar Ensenachos we would like to thank you and your family for choosing our hotel for your vacations. We are glad to know that we were able to make your days with us wonderful. I will forward your review to Emerito. Ramon, Barbaro, Yoanny and our tennis pro Reno, they will...

Toronto, Canada
Reviewed 27 May 2013

As the title of my review states, yes, after going thorugh what co-travellers went through and described in their own reviews, here is my feedback which I truly hope will help others to divert and book a different hotel that, actually, deserves to be called a 5* hotel - as the Ensenachos, certainly, does NOT. 1. I requested a room...

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Helpful?
6Thank Mheda
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear guest, We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests in the future. I will make sure that this comments get all the departments at...

Toronto, Canada
Reviewed 26 May 2013

Beach: You will be hard pressed to find a better beach anywhere in Cuba or Dominican Republic. The water is crystal clear, no waves, very little wind. Perfect. If you expect palm trees and natural shade you will be disappointed. There is enough man made shade, though. Both beaches are immaculately clean and a pure heaven for sunbathers and early...

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Helpful?
5Thank Tatiana D
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear TatianaD, On behalf of all our staff we take this opportunity to thank you for your comments and suggestions about your stay with us. I will forward your review to all Head departments chiefs in order to take them into consideration to improve our services. I apologize that we were not able to fulfilled your expectations.We hope that you...

Reviewed 25 May 2013

We travelled to the Iberostar Ensenachos May 14 to May 21. The place is amazing!! Beaches breathtaking, especially Ensenachos beach, just a paradise. Our kids 4 and 6 years had amazing fun time at the water park, snorkelling in the ocean and playing in the pool, which is very beautifull and great for kids. We spend most of our time...

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Helpful?
4Thank Aniki1
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear Aniki1, All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers. We are glad to know that you were able to enjoy our services, specially the staff and the beach. For our luck a lot of supplies have arrived to the hotel .We hope we...

caledon east
Reviewed 25 May 2013

I can't say enough about the Iberostar Ensenachos in Santa Maria Cuba. This was our second time going back to this resort, this time with friends, and both times we loved it. The food was great, rooms clean and spacious, the resort is well kept. The only complaint this time was that there was not enough carts for transportation to...

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Helpful?
1Thank debra p
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear debrap, . All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers. We are glad to know that you were able to enjoy our services, specially the staff and the beach. We will keep working hard to improve and achive all our customers expectations. We...

Toronto, Canada
Reviewed 24 May 2013

We had a great time at this resort and we would highly recommend it! Beaches: There are two long beaches at this resort; Ensenachos Beach and Magano Beach. Ensenachos Beach is about a 10minute walk from the centre of the resort, and a bus is also available. The bus goes all day back and forth between this beach and the...

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Helpful?
1Thank NHTorontoON
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear NHTorontoON, Thank you so much for taking part of your time and write us about your recent stay at Iberostar Ensenachos, we appreciate all your comments, we love that you have been a wonderful stay here among us, we work hard in order to all our guests feel themselves like home. We hope to have you again among us...

Toronto, Canada
Reviewed 24 May 2013

My wife and I traveled to Iberostar Ensenachos at the beginning of May. Here’s the bottom line: they have possibly the best beach in Cuba and it is a good hotel by Cuban standards. The seafood was incredible and the pros outweigh the cons. In addition to sharing my review of strengths and weaknesses, I thought I’d also share important...

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Helpful?
8Thank Kretikos
Brenda C, General Manager at Iberostar Ensenachos, responded to this review

Dear John A, All the staff and Management team at Iberostar Ensenachos wants to thank you for sharing your comments and experience with us and other readers. We are glad to know that you were able to enjoy our services, specially the kids club. I will forward your review to all our Head of Departments; they will take you comments...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometers of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 

Additional Information about Iberostar Ensenachos

Address: 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Region: Caribbean > Cuba > Cayo Ensenachos
Price Range: ₹ 10,099 - ₹ 22,450 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Ensenachos 5*
Number of rooms: 506
Reservation Options:
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Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Ensenachos staff and other travellers.
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Questions? Get answers from Iberostar Ensenachos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose top floor rooms, corner best as bigger. Block 42 close to Megano and Pool”
Aga81, 27 Apr 2017 | Read review
“If you stay in the spa side building 20 is perfectly located”
dackpat, 27 Apr 2017 | Read review
“Room on the spa side is for 18+ if you are a couple.”
LLLNsCanada, 26 Apr 2017 | Read review
“if you can manage the extra cost to be in the Grand Villa's section ( ages 14 and up ) then I highly recommend it!”
roshell, 25 Apr 2017 | Read review
“Rooms were spacious and clean. Bed was very comfortable with ample bedding. There were not any "Do Not Disturb/Please Clean the Room" door hangers. They would have been helpful.”
579charlenes, 25 Apr 2017 | Read review
5 of 5