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Iberostar Ensenachos

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Traveller (10657)
Pool & Beach (3400)
Room & Suite (1248)
Overview
Villa Clara, 52700 Cuba See on map
AMENITIES
Public Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star accommodation
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Reviews (5,942)
Filter reviews
3,719 results
Traveller rating
1,720
1,241
477
188
93
Traveller type
Time of year
LanguageEnglish
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1,720
1,241
477
188
93
Show reviews that mention
All reviewsseafooditalian restaurantmain lobbysanta claraa la carte restaurantsgolf cartspa areasurf and turffamily sectiondvd playersnack barcigar loungebeautiful resortadult poolbring a flashlightchickenother resorts
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1 - 5 of 3,719 reviews
Reviewed 3 days ago

Iberostar is one of our favorite in Cuba, 2nd visit at this resort and it's even better. The location was great with two lovely private beach with calm clear waters. We didn't mind the 15 minute walk to the Ensenachos beach with crystal clear blue...More

2  Thank happy5660
Response from IberostarHoteles, Quality Manager at Iberostar EnsenachosResponded yesterday

Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at our beautiful seafront hotel. It is of the utmost importance to us that our guests can appreciate our well-thought-out holiday concept. Our daily efforts are to guarantee our...More

Reviewed 5 days ago

In 2010 we stayed at an elegant, luxurious, adults-only, hotel with class and finesse and multiple gourmet a-la-carte restaurants that catered for a sophisticated clientele. One of the finest hotels in the Caribbean in an idyllic location - The Occidental Royal Hideaway Cayo Ensenachos. We...More

3  Thank alanb17
Response from IberostarHoteles, Quality Manager at Iberostar EnsenachosResponded yesterday

Dear Guest, First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards. Regarding your comments on the service that you received on arrival at...More

Reviewed 1 week ago via mobile

Me, my wife and 8 year old twins stayed for 2 weeks arriving on 26/08/18 for our first visit to Cuba and this did not disappoint. We arrived around 18:30 - 19:00 local time and check in was pretty straightforward. We were give a ride...More

9  Thank Lee S
Response from IberostarHoteles, Quality Manager at Iberostar EnsenachosResponded 1 week ago

Dear Lee, We would like to thank you for choosing our beautiful hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable...More

Reviewed 1 week ago

Both beaches are amazing. Appart from that will definetly not recommend this hotel as it is exactly as it was built without any maintanance since then. Poor service and no answer to complains, 6h waiting to fix the shower and buffet is empty due to...More

Review collected in partnership with Iberostar
3  Thank Antoniolopez123
Response from IberostarHoteles, Quality Manager at Iberostar EnsenachosResponded 1 week ago

Dear Antonio, Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel. Gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass...More

Reviewed 2 weeks ago

This is the perfect holiday get-away for couples or family traveling with children. My family and I just returned from our 6th visit to this resort. Truly one of the nicest beaches perhaps ranking in the top 5 in our hemisphere. The staff is just...More

7  Thank rdlens15
Response from IberostarHoteles, Quality Manager at Iberostar EnsenachosResponded 2 weeks ago

Dear Reinaldo, Thank you very much for your review of our establishment. We are always very happy to receive confirmation our guests have enjoyed an excellent holiday and have left with wonderful memories. Our combination of both a friendly and competent service is one of...More

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About
Description
Located in Cayo Guillermo, this 5-star Iberostar resort is designed to conquer the hearts of even the most discerning travellers because of its services, first-rate facilities and exclusive location. If you ...More want to experience the exotic side of Cuba, this hotel is your ideal choice. It offers travellers all kinds of services such as a variety of restaurants, spa and relaxation areas, shows and entertainment programmes, Star Camp, outdoor pools, a fitness room, convention centre, and even rooms with a private Jacuzzi. This country with lots of history awaits, and it offers you a unique holiday! Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Tennis Court
Wheelchair Access
Free High Speed Internet (WiFi)
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
506
Formerly known as
Royal Hideaway Ensenachos
Also Known As
Iberostar Ensenachos Hotel Cayo Ensenachos
,
Occidental Royal Hideaway Ensenachos Cayo
,
Royal Hideaway Ensenachos
,
Occidental Royal Hideaway Ensenachos Hotel
Location
Caribbean > Cuba > Cayo Ensenachos
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
506
Formerly known as
Royal Hideaway Ensenachos
Also Known As
Iberostar Ensenachos Hotel Cayo Ensenachos
,
Occidental Royal Hideaway Ensenachos Cayo
,
Royal Hideaway Ensenachos
,
Occidental Royal Hideaway Ensenachos Hotel
Location
Caribbean > Cuba > Cayo Ensenachos
Photos
Traveller (10,657)
Pool & Beach (3,400)
Room & Suite (1,248)
Dining (880)
Family and Play Areas (187)
Business Centre & Event Rooms (20)
Nearby
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Questions & Answers
Ask a question
AdrianaSte
16 September 2018|
AnswerShow all 3 answers
Response from ebish81 | Reviewed this property |
We first thought it was people not closing the lid, but even being the first ones in the buffet, it made no difference. Hot food isn't hot either, they don't even wear oven gloves or towels to carry the "hot" items to the... More
1
Vote
EF3713
16 September 2018|
AnswerShow all 2 answers
Response from sunlover1960 | Reviewed this property |
I would take what I could. Weight on a plane is costly.You may want to make contact with the resort and ask them directly.
1
Vote
ginger36
16 September 2018|
AnswerShow all 2 answers
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Ensenachos 5* Please, accept our apologies for the delay in our response. We would like to inform you that this depend in which section you are located in... More
0
Votes
Google Translation
Room Tips
"It has to be the Garden village if you can afford the extra"
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"Rooms by the Megano pool are also closes to Megano beach."
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"Stay in the spa section if you don't have any children with you."
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"2nd floor bungalows."
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