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Hotel Platino

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164 Reviews from our TripAdvisor Community

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Showing 123: English reviews
New York City, New York
Reviewed 29 October 2016

I enjoyed staying at this hotel. The hotel is in a good area and it is easy to get a taxi around town. The room was clean and comfortable. The staff was friendly and provided good service. I gave this hotel a very good rating because of the service. Maritza at the front desk did an extraordinary job of providing...

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Helpful?
Thank renaiworks
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: Thank you so much for choosing our hotel. We are delighted that you found our staff to be friendly and our establishment to be clean/comfortable. This is exactly the feeling we want our guests to feel when they arrive. We have notified Maritza about your comment and she would like to personally thank you for your kind...

Santiago de los Caballeros, Dominican Republic
Reviewed 24 October 2016

This place was awesome, very friendly and courteous. I really appreciated that the front desk lady was extremely polite and genuine. She even smiled. She walked through all the amenities, very clean hotel and they even carried my bags to the room, walked me through all the features and made me feel very welcome.

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Helpful?
Thank love2travel596
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: We are delighted to have read your comment. It is really great that you found our staff to be friendly, courteous and to be genuinely polite. Here at Platino Hotel, we do our best to make our customers feel right at home. We have notified our front desk about your review and they all have said thank...

Reviewed 21 October 2016 via mobile

It is not often that I write in this type of forum as I'm not a picky person so do know that when I do write is because I see the need to. A week ago for the first time I visited Santiago in the Dominican Republic and stayed at the Platino Hotel. I arrived on the 10th and left...

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Helpful?
Thank CurtisForde
Hotel P, Manager at Hotel Platino, responded to this review

Dear Curtis Forde: The fact that you took the time to write such a wonderful review, truly means a lot to us. We are glad that your trip to the Santiago ended up being a great experience. We love to read that fact that you found our staff to be such a great help. Maritza, Lisbeth, Maritza and Aramy all...

Tampa, Florida
Reviewed 9 October 2016 via mobile

We really loved the place. Room was cleaned, staff was very good, helpful and very professional. I asked for a room smoked free room and very cleaned pillow cases and sheets and I got it. Breakfast was very good. We will go back every time we will be in Santiago.

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Helpful?
Thank Miguelina G
Hotel P, Manager at Hotel Platino, responded to this review

Dear Miguelina, We are glad to see you had such a great experience here and that you found our staff very professional. We will continue to push ourselves to deliver great service. We have also been working on improving our breakfast to satisfy all of our customers. Hope to see you back with us soon. Guest Services Platino Hotel &...

Reviewed 2 October 2016 via mobile

Love this hotel it's pretty close to everything, has 2 great places to eat at a walkable distance which is square one and macherna both open 24hrs and there's a really nice bar in the same plaza called la licoreria where u can just hang out there and be fine, it's like u don't have to go anywhere and have...

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Helpful?
Thank kelvin r
Hotel P, Manager at Hotel Platino, responded to this review

Dear Kelvin, Thank you for taking the time to review us with such details, we are glad to see that you found our location to be ideal. We are fortunate to be located in such a great location, that many of our customers find it very convenient for their travels while staying here in Santiago. We hope to have you...

Baltimore, Maryland
Reviewed 17 September 2016

The service was great!!! Everyone is very polite and treated us like part of their family, the rooms are clean and comfortable, the food is delicious with that authentic Dominican flavor which is what I was looking for they also have other tasty cuisines, the ground to the garden are breath taking also has a nice Casino. Felt very welcoming...

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Helpful?
Thank ilaluz0207
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: Thank you for the kind words and feedback for fellow travelers, we appreciate your review. Here at Platino Hotel & Casino, we try to keep our standards above the rest while keeping ourselves authentic to the culture. Glad to see you found our garden to be breath taking, as it is one of true treasures. We look...

Boulder, Colorado
Reviewed 6 September 2016

Muchísimas gracias Lisbeth Monllo- She went out of her way to make sure we were comfortable and had a safe ride to the airport. But most importantly she spent her own time and phone minutes to help us return a rental car that we could not get in touch with toreturn before our 3am flight. Not only did she find...

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Helpful?
1Thank Namaste-and-Play
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Customer: We are overjoyed having read your comment. Here at Platino Hotel & Casino, we strive on making our customers experiences memorable ones. We spoke to Lisbeth and she sends her regards. She hopes that you and your family had a safe trip and that it was great to have met you all. We look forward to having...

Jacksonville Beach, Florida, United States
Reviewed 23 August 2016

This hotel is comfortable, clean and basic. The staff was wonderful and helpful. The price point was a bit high for what you get. My biggest complaint is the location which is on a busy 4 lane road. You should not expect to walk out of the hotel and feel anything charming, You will need a car or taxi to...

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1Thank Andy S
Hotel P, Manager at Hotel Platino, responded to this review

Dear Andy S: Thank you for writing such a great comment about our personal. Here at Platino we do our best to train our staff and make sure our guests feel right at home. As far as location, most of our customers love it here, especially compared to our competition in the area. We truly look forward to having you...

Okinawa Prefecture, Japan
Reviewed 14 August 2016

Kind of a pain to get to. Free parking. Rooms are fine. Feels a little sketchy. Inexpensive. Breakfast was mediocre. Wifi spotty. Casino attached to it not open on a Saturday night? I will not be returning

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Helpful?
Thank RK O
Hotel P, Manager at Hotel Platino, responded to this review

Dear Raymond Kieran O: First, we appreciate your review but are saddened to hear about your experience. As far as the Casino goes, it was undergoing renovation and now is up and running. Our location is quite centric but some customers do have trouble finding our place. We also have many luxurious rooms on our executive floors that are available...

Charlotte, North Carolina
Reviewed 13 August 2016 via mobile

We stayed here for one night the hotel is small but clean and is very affordable , the parking lot is big and well secure , I thing the hotel is well located very easy to where you need to go and it has breakfast included which I didn't have time to try but definitely will stay here if I'm...

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Helpful?
Thank Zabat T
Hotel P, Manager at Hotel Platino, responded to this review

Dear Valued Guest: Thank you for the review and choosing us as your hotel of choice. We have a wide selection of upscale rooms throughout the hotel, that are available if you wish to upgrade next time. Our staff appreciates the kind words about the cleanliness. Here at Platino, we will continue to keep our standards as high as we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Offering a restaurant, hot tub and free Wi-Fi access in all areas, Hotel Platino is located 5 km from Santiago de los Caballeros main square and 1.6 Km from Gran Teatro del Cibao Park. The rooms here will provide you with a flat-screen TV and air conditioning. Featuring a bath or shower, private bathrooms also come with free toiletries and towels. Some rooms have a garden view. Extras include a minibar and cable channels. Other facilities offered include meeting facilities, on-site shops and an ironing service. The property offers free parking. This property is 4.4 Km from San Luis Fort and 2.2 Km from Colon Park. Cibao International Airport is 15 km away. ... more   less 

Additional Information about Hotel Platino

Address: Estrella Sadhala Ave, Santiago de los Caballeros 51031, Dominican Republic
Region: Caribbean > Dominican Republic > Santiago Province > Santiago de los Caballeros
Price Range: ₹ 3,601 - ₹ 5,172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Platino 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Platino Hotel Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Platino staff and other travellers.
11 questions
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Questions? Get answers from Hotel Platino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very nice and good view”
 of 5 bubbles francklinbienaime, 24 Jan 2017 | Read review
“Guest requests and inquiring are WELCOMED...”
 of 5 bubbles andors933, 9 Nov 2016 | Read review
“give tips moderatly they go above and beyond customer service”
 of 5 bubbles chefdallascreations, 3 Nov 2016 | Read review
“Feels dated, but service makes it worthwhile. ”
 of 5 bubbles RandleZen, 17 Jun 2016 | Read review
“Old fashioned - European like, clean, quiet and AC works well”
 of 5 bubbles I6621CIrobertd, 10 Jun 2016 | Read review
5 of 5