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The Black Swan Hotel

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Traveller (342)
Room & Suite (60)
Dining (52)
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Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(68 reviews)
“afternoon tea”(167 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,788)
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1,786 results
Traveller rating
1,012
445
188
99
42
Traveller type
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LanguageEnglish
1,012
445
188
99
42
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All reviewstea roomafternoon teagallery restaurantfeature roombrown toiletriessix course tasting menusconesmarket squarelovely hotelevening mealbar areawedding partyrestaurant staffmarket menubottle of champagnespecial occasionlamb
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371 - 375 of 1,786 reviews
Reviewed 28 March 2017

Arrived in Helmsley Friday afternoon after having booked Afternoon Tea before our trip looking forward as this is mentioned as one of the best in UK, was very disappointed sandwiches must have been put in fridge and were hard and cold, after this we cancelled...More

Thank angjohnson
Reviewed 28 March 2017

Very helpful, charming and friendly staff, a credit to the hotel. Found Room 46 rather drab and gloomy with unpleasant outlook. Breakfast menu very good however, of 3 Dinner menus, Alacarte or Market menus had limited choice, the alternative Taster menu had 6 courses which...More

Review collected in partnership with this hotel
Thank Z3582FPrichardg
Reviewed 27 March 2017

Looking forward to weekend break and afternoon tea. We arrived Sunday afternoon check in was great and our room was ok but was looking tired and in need of a lick of paint however the room was clean and we were looking forward to a...More

Thank theandrewsclan
Reviewed 27 March 2017

I have been to many weddings in my life and can truthfully say this Hotel was the best for a variety of reasons the first of which is that this is staffed by the most helpful friendly and hardworking workforce imaginable. The hotel is well...More

Thank lifeboatman2017
Reviewed 27 March 2017

+ Nice place, well looked after. Great location. Good breakfast - Bedrooms far too warm, A genarator going off most of the night too. Got a good deal on b and b so glad i didnt pay anymore than i did. Overall- would stay again...More

Review collected in partnership with this hotel
Thank D7553IGrichardh
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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 158 - US$ 373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 158 - US$ 373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (342)
Room & Suite (60)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Patricia D
13 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Avoid front rooms if leaving window open as smokers underneath."
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"Feature Double Rooms are spacious and overlook the square"
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"use one of the many other tearooms in Helmsley this is expensive and not worth it"
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"To the rear in modern extension"
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