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The Black Swan Hotel

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Traveller (346)
Room & Suite (57)
Dining (51)
Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(69 reviews)
“afternoon tea”(166 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,848)
Filter reviews
1,846 results
Traveller rating
1,040
459
199
103
45
Traveller type
Time of year
LanguageEnglish
1,040
459
199
103
45
Show reviews that mention
All reviewstea roomafternoon teagallery restaurantfeature roomblack swansix course tasting menumolton brown toiletriessconesmarket squareevening meallovely hotelbar areawedding partyrestaurant staffmarket menubottle of champagnelamb
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1 - 5 of 1,846 reviews
Reviewed yesterday

The hotel is in a great location and accepts dogs into some bedrooms and public areas. The staff were very efficient, friendly and helpful. The food in the restaurant was excellent if a bit over priced. The bedroom we had was well equipped but tired...More

Review collected in partnership with this hotel
Thank steve w
Reviewed 2 days ago

This is a fantastic hotel in outstanding countryside, the food is as good as you can wish for and the service is first class from start to finish5*****Wish we had the opportunity to stay longer and take advantage of other facilities

Review collected in partnership with this hotel
Thank priver834686
Reviewed 3 days ago via mobile

Me and my family are from America and are visiting York for a few days and thought to give helmsley a try so we decided to give here a try yesterday afternoon. The young gentleman on reception was very helpful. We decided to eat in...More

Thank DaveRoberts28
Reviewed 3 days ago via mobile

We stayed at the feversham arms a couple of years ago liked helmsley and had heard a few good things about the black swan so i decided to book a night there as a treat after a couple of days by the sea. This was...More

Thank violetten7
Reviewed 3 days ago

This is the second time we have stayed at this hotel. Again a very positive experience. All staff were very friendly and attentive. Food in the evening was fabulous. We stayed in a feature room overlooking the market square. Loved the way we had to...More

Review collected in partnership with this hotel
Thank kaswan
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 169 - US$ 369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Helmsley
#2 Luxury Hotel in Helmsley
#3 Quiet Hotel in Helmsley
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 169 - US$ 369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Helmsley
#2 Luxury Hotel in Helmsley
#3 Quiet Hotel in Helmsley
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (346)
Room & Suite (57)
Dining (51)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Patricia D
13 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Don't pay top rate, it's not worth it"
Read review
"Wait with your booking until the owner decides to invest in decent showers and mattresses"
Read review
"Most Feature rooms overlook square. Classic rooms overlooking garden would be quiet"
Read review
"The whole hotel seemed to be a very quiet"
Read review
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