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The Black Swan Hotel

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Traveller (340)
Room & Suite (59)
Dining (52)
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Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(68 reviews)
“afternoon tea”(167 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,769)
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1,767 results
Traveller rating
1,005
441
184
95
42
Traveller type
Time of year
LanguageEnglish
1,005
441
184
95
42
Show reviews that mention
All reviewstea roomafternoon teagallery restaurantfeature roombrown toiletriessix course tasting menusconesmarket squarelovely hotelevening mealbar areawedding partyrestaurant staffmarket menubottle of champagnespecial occasionlamb
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1 - 5 of 1,767 reviews
Reviewed yesterday via mobile

Sunday night stay for my birthday with dinner bed and breakfast was everything and more I'd hoped.Very welcoming receptionist with lots of helpful information. Staying with our small dog can sometimes feel awkward but not here, they have thought of everything for pet owners including...More

Thank Julie W
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded yesterday

What a wonderful review, thank you so much for taking the time to let us know you enjoyed your stay with us and we look forward to welcoming you and your lovely dog again soon

Reviewed yesterday

Had maybe the best fish and chips I've ever had in the Black Swan's tearoom, which had a very pleasant and informal atmosphere, complimented perfectly by the polite, friendly and warmly receptive waitresses Rose and Laura! And we were also greeted on the door by...More

Thank geor_gina1212
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded yesterday

We're so pleased you enjoyed your visit to our tearoom and thank you ever so much for taking the time to write a review about it. I will certainly pass your lovely comments onto our team members and we look forward to welcoming you back...More

Reviewed 1 week ago

My husband and I went to a family wedding here in March. We didn't stay in the hotel as overnight guests as we shared self-catering accommodation with other family members for practical reasons, but we had a fantastic time at the wedding. The hotel itself...More

1  Thank Gillian C
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded 3 days ago

We are so happy you enjoyed your Black Swan experience! We'd love you to stay next time so you can make the most of our lovely venue.

Reviewed 1 week ago

2 night B&B stay. Olde worlde charm at inflated prices. Room felt cramped as sleigh double bed was too big for the room. Window seat was dirty with mildew but was cleaned when I left the cover off for staff to see. Cooked Breakfast was...More

2  Thank MrsFrickley
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded 3 days ago

Hello. We really appreciate you taking time to leave your feedback. We are so sorry to hear that you weren't happy with your stay and we will make sure this information is passed on to the relevant departments. If you would like to discuss your...More

Reviewed 1 week ago

We have just returned from a really lovely weekend at The Black Swan. Reception staff were all friendly & helpful and are a great asset to the hotel The meal in the Gallery restaurant was especially good we both had the guinea fowl which was...More

2  Thank sally D
Response from Mieka_Smiles, Public Relations Manager at The Black Swan HotelResponded 3 days ago

We are so happy you enjoyed your stay with us! Please make sure to come back soon.

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Best Value Properties in Helmsley, United Kingdom
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 180 - US$ 389 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 180 - US$ 389 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (340)
Room & Suite (59)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
acerwest
17 August 2017|
AnswerShow all 3 answers
Response from Sarahnliam49 | Reviewed this property |
Not too sure, but where we parked at the right of the hotel, there would definitely be room for you. Maybe just ask the hotel if they can keep a bigger space clear for you- I think they would!
0
Votes
Room Tips
"Avoid front rooms if leaving window open as smokers underneath."
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"Feature Double Rooms are spacious and overlook the square"
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"use one of the many other tearooms in Helmsley this is expensive and not worth it"
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"To the rear in modern extension"
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