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The Black Swan Hotel

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Traveller (345)
Room & Suite (60)
Dining (52)
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Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(69 reviews)
“afternoon tea”(169 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (1,790)
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1,788 results
Traveller rating
1,013
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188
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42
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LanguageEnglish
1,013
445
188
100
42
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All reviewstea roomafternoon teagallery restaurantfeature roomblack swanbrown toiletriessix course tasting menusconesmarket squarelovely hotelevening mealwedding partybar areamarket menurestaurant staffbottle of champagnespecial occasion
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1 - 5 of 1,788 reviews
Reviewed 4 days ago via mobile

Did not stay at the hotel or use the tearooms which are the only options available- we ate in the restaurant It was very quiet- maybe it was just that it was early and wonderful weather We had visited some years ago and enjoyed were...More

Thank Netty1313
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

Thank you so much for taking the time to write such a great review of your recent visit to our Gallery Restaurant, I'm really pleased to hear you enjoyed it. We look forward to welcoming you back and next time be sure to leave room...More

Reviewed 4 days ago

Hotel is shabby, in real need of redecorations in public rooms, bedroom small, problems with toilet, Restaurant staff excellent, food good but very overpriced in our opinion. Tea Room excellent, gardens excellent. Woudl I reccomend, NO! would I visit again , NO!More

Thank aprilmartin798
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 4 days ago

It's a real shame that despite saying so many aspects of your visit with us were excellent you still gave us such a poor overall rating. I will of course pass your comments to our owners but would love to welcome you back to enjoy...More

Reviewed 6 days ago via mobile

We stayed over night here to break up a journey home to Scotland because we live Helmsley. The black swan was a great choice and we were very impressed. The rooms where nicely decorated and comfortable. We ate it in the restaurant and the food...More

Thank deathsblackdove
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 5 days ago

Thank you so much for your wonderful review, we are very pleased you enjoyed your journey break stay with us. Do come and visit us and Helmsley again soon and sample some of the cheese from our trolley, (we're really proud of it)

Reviewed 1 week ago via mobile

Had a very nice one night stay at the Black Swan in Helmsley. Set in a lovely location. The reception staff were very friendly and helpful. The food was very good although we did have to wait a while for our breakfast the following morning....More

Thank Cate H
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 1 week ago

Thank you so much for taking the time to write a review of your visit. I'm pleased to hear you enjoyed your time with us, we were incredibly busy and I'm sorry this impacted on your breakfast experience but appreciate your understanding about this. I...More

Reviewed 1 week ago

We stayed for 1 night in a lovely superior room which was large and very comfortable. Check in was fine and after a 4 mile walk along the river and back we had a coffee in the very nice and relaxing gardens. Having booked our...More

Thank Pat761
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded 1 week ago

How wonderful that you took the time to write such a lovely review of your visit with us. It was lovely to meet you both and I do hope we'll have the pleasure again soon. Any yes, all topped of with a bit of Ella,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 151 - US$ 369 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 151 - US$ 369 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (345)
Room & Suite (60)
Dining (52)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Patricia D
13 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Lots of stairs, quite quirky, problems if you have mobility issues no lift"
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"Avoid front rooms if leaving window open as smokers underneath."
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"Feature Double Rooms are spacious and overlook the square"
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"use one of the many other tearooms in Helmsley this is expensive and not worth it"
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