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The Black Swan Hotel

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1,417 Reviews from our TripAdvisor Community

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Showing 1,415: English reviews
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Harrogate, United Kingdom
Reviewed yesterday NEW

I , personally, have stayed here previously, but many years ago when it was a Trust House Forte Hotel. It has retained the old world charm but has been significantly updated. It is well placed in the market square of this delightful town.we have popped in for lunch, and it has a very nice garden where you can take lunch...

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Thank 100MarionS
Uppingham, United Kingdom
Reviewed 3 days ago NEW

Wonderful welcome as always. Beautiful room with Molton Brown goodies. Comfortable lounge and delicious breakfast. Local sausage, bacon and yogurts. Eggs had bright yellow yokes and were delicious. Look forward to returning. x

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1Thank Angeline2803
Alnwick, United Kingdom
Reviewed 3 days ago NEW

Apart from a moderate steak the whole experience was top class. Service was great, room very comfortable, we will be back. Very impressed by the goody bag on departure and the thank you post card from the hotel was a nice touch

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1Thank learchild
Reviewed 4 days ago NEWvia mobile

I must say that this hotel is the most overpriced place I have ever stayed. I am not sure how they ever got a AA four star rating. I had to book two rooms for me and my wife and two children. The rooms were dated and untidy in decor. There was paint peeling of the walls around the window,...

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1Thank Philip C
Keighley, United Kingdom
Reviewed 1 week ago NEW

Peaceful for a relaxing break. Ideal for surrounding North Yorkshire attractions. Visit Hutten Le Hole, Farndale for daffs this time of year. Dalby Forest for cycling, trekking, back to nature etc. Various mansions and old halls. Staithes, Whirby, Scarborough, Bempton Cliffs + numerous coastal areas to explore.

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Thank keithmP5712HB
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear keithmP5712HB, We are indeed very fortunate to be surrounded by such beautiful countryside here in Helmsley, and we do hope that you will choose to visit again in the future.

Reviewed 1 week ago

We visited The Black Swan for a long weekend with some friends who were visiting from Vermont, USA. We chose to stay in the older part of the hotel which just oozes character. The lounges are homely. cozy and intimate and the service was impeccable. Breakfast was wonderfully fresh, from the cold buffet to the full English. We have been...

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Thank Chrisbic
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Chrisbic, Following your recent break with us, we're delighted to read you all had a lovely time and enjoyed all aspects of your stay, from the cosy lounges to the food and impeccable service. Thank you so much for your kind words and we shall look forward to seeing you again soon.

Leeds, United Kingdom
Reviewed 1 week ago

I was at the hotel for the weekend for a wedding and the experience was fantastic. All the hotel staff were absolutely brilliant, the hotel was fantastic and it was in a great location. The hotel staff on the day of the wedding were also great, ensured everything ran smoothly and was really well organised. Special note to the compare...

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Thank T97NCsimong
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear T97NCsimong, Thank you so much for your lovely comments, we're so pleased you had a fantastic time and shall pass your comments onto Grant, the Master of Ceremonies who looked after you on the day.

Leeds, United Kingdom
Reviewed 1 week ago

Had a fantastic birthday weekend. The hotel was beautiful. The staff were wonderful. They even left chocolates and a birthday card in our room. The bedroom was beautiful and spotless clean. Restaurant was fantastic and our meal amazing. We can't wait to return.

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Thank Gary N
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Gary N, We're delighted to hear that you thoroughly enjoyed your birthday weekend with us and shall look forward to welcoming you both back again soon.

Reviewed 1 week ago via mobile

The rooms are great, the hotel has a real old world feel to it and the staff were really helpful. Helmsley is a beautiful village and definitely worth a visit, the surrounding countryside is stunning. We'd definitely stay again.

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Thank Lufclad
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear Lufclad, Thank you for your kind words and we hope to see you again in the future.

Chester, United Kingdom
Reviewed 1 week ago

My family and I visited the black swan to celebrate my mums birthday . It was a really enjoyable stay, the staff were really friendly and gave excellent service, helping make our stay very memorable. I'd love to come back again !

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Thank janemA8093QU
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

Dear janemA8093QU, Following your recent visit to the hotel, we're so pleased to read you all had an enjoyable stay celebrating your mum's birthday and hope you will choose to visit again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: ₹ 7,926 - ₹ 22,272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
The Black Swan Hotel Helmsley, North Yorkshire
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
7 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have mobility problems ensure that you get a room on the ground floor .This hotel has steep stairs and long corridors.”
 of 5 bubbles 100MarionS, 24 Mar 2017 | Read review
“The older part of the hotel is wonderful”
  • The Market square view from Hotel front rooms
 of 5 bubbles Chrisbic, 18 Mar 2017 | Read review
“avoid rooms at the front on Thursday night as setting up for the Friday market starts early!”
 of 5 bubbles terriers2010, 27 Feb 2017 | Read review
“Try to check the availabilty of a decent bathroom.”
 of 5 bubbles cheshireliz2014, 24 Feb 2017 | Read review
“Rooms above 30 are a hike.”
 of 5 bubbles LordMilton, 20 Feb 2017 | Read review
5 of 5