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Aqua Hotel Aquamarina & Spa

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Aqua Hotel Aquamarina & Spa
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1,058 Reviews from our TripAdvisor Community

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There are newer reviews for Aqua Hotel Aquamarina & Spa
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Showing 383: English reviews
Reviewed 25 May 2014

First of all the staff at this hotel were not at all helpful. Any dispute was made to appear as though they had tried to resolve the problem but all they did was go into the back room and then say the problem could not be resolved unless you paid for the privilege. The hotel states that it had free...

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Helpful?
3Thank Roy L
AquaHotelGrup, Director General at Aqua Hotel Aquamarina & Spa, responded to this review

Dear Mr Roy, Thank you very much for your comments about your experience at our hotel. We really regret that your stay did not complete its complications. Our main objective is to serve the customer as soon as possible and with eager willingness to help solving all the problems that arise during the stay. We will consider your comments to...

No
Reviewed 13 May 2014

has recently been refurbished and about time. The staff are ok but none seem over interested in there job. Check in is slow. But the lobby & bar area are now large ,light & airy The buffet at breakfast & dinner has a large variety of food but is slow to be replenished so you always have to queue for...

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Helpful?
4Thank witheldno
AquaHotelGrup, Director General at Aqua Hotel Aquamarina & Spa, responded to this review

Dear Customer. Thank you very much for your comments about your experience at our hotel. We really regret that your stay did not complete its expectations. Our restaurant and kitchen department, along with me, will analyze what happened to ensure faster replenishment. Hopefully you will give us another opportunity to serve you in our property to change your opinion about...

Friendswood, Texas
Reviewed 29 April 2014

By far the worse hotel experience in Europe! In spite of reservations made in September '13 for April '14 our room was not ready and we had to wait 5+ hours to get in; no attempt was made by staff to expedite maids to clean room and not even a coffee was offered while we waited. But that is just...

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Helpful?
5Thank MrModu
AquaHotelGrup, Director General at Aqua Hotel Aquamarina & Spa, responded to this review

Estimated Mr. Modu . Thank you very much for your comments about your experience at our hotel. We really regret that your stay did not complete its expectations. Our entire team of professionals always try to expedite all requests of our customers and give them solutions as quickly as possible. According your comments about the delay in giving your room,...

Dusseldorf, Germany
Reviewed 25 April 2014

My husband and I stayed here for a week as part of a group trip at a discounted rate. Thank god it was discounted otherwise I would have been extremely upset. I don't normally stay at resorts, just regular hotels. The first day we got here our room was infested with ants on the forth floor. Housekeeping came, sprayed and...

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Helpful?
2Thank rmdan14
AquaHotelGrup, Director General at Aqua Hotel Aquamarina & Spa, responded to this review

Dear Mrdan 14, Thank you very much for your comments about your experience at our hotel. We really regret that your stay did not complete its expectations. We feel sorry for the incident with the ants in your room. We attach great importance to the cleanliness of our facilities and we will review the housekeeping protocol in order that this...

West Midlands, United Kingdom
Reviewed 12 March 2014 via mobile

We've stayed here 3 times as a family, 1st time we were Self Catering and 2nd and 3rd time we stayed AI. on alk 3 occasions we were treated like royalty NOTHING was too much trouble for any of the staff. Clean well appointed rooms fresh linen every 3 days towels daily. Food is from across Europe and can be...

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6Thank wba5dingles1
Luton, United Kingdom
Reviewed 6 November 2013

We stayed at this hotel in September for one week. The hotel was very clean and the staff very friendly and helpful. The breakfast was very poor, most mornings it was cold. The evening meal was a bit better. We had a room overlooking the pool and had some nice views. But the location of the hotel is brilliant. It's...

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6Thank Catherine H
Lancashire
Reviewed 9 October 2013

We went on a package deal with Jet2 holidays. The package price was very reasonable and I think the hotel was very good value within the package price. The reception staff were friendly and helpful. We had a fourth floor room on the side of the hotel which offered side views of the sea and the countryside. The room was...

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5Thank LightAleCavalier
Sunderland, United Kingdom
Reviewed 8 October 2013

A well laid out and spacious hotel with very good dining room, sometimes a little busy dependent on the number of guests and time of eating. I would suggest eating a little later in the session to avoid the crush, food is replenished fairly frequently so you won't starve. Rooms are spacious and clean. The resort is basically one long...

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2Thank john c
Telford
Reviewed 7 October 2013

Returned from a week at the Aquamarine Hotel on 29th September. We chose Santa Susanna as it seemed to be a more 'upmarket' resort than some of the other resorts in the area whilst we were also aware of the fact that the 'Aquamarine' was due to open with a 4 star rating next season and assumed that the standard...

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2Thank TelfordMike
Reviewed 2 October 2013

This is a lovely modern hotel with great food and they cater for gluten free people. Drinks are reasonable priced, the pool is lovely. You can rent beach towels for 1 Euro. Very friendly and accommodating staff. Bar service by the pool, comfortable beds, nice (if compact) bedroom and very clean throughout.

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1Thank Nicola H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
An uniquely constructed hotel situated in the middle of the Santa Susanna promenade facing the sea and just 150 meters from the beach. A very spacious layout where you can enjoy our extensive range of services which include: restaurants, bars, night club and sports and leisure facilities which will make you feel looked after and catered for. Let your children enjoy our kids club and children´s playground. As well as this, our younger guests can enjoy our games room and the sports facilities already mentioned. You can stroll along the wide promenade, have a tasty drink or cocktail on the terrace, be entertained by the nightly show at the Festival Bar, enjoy a good pizza in pizzeria "Il Veneziano”, or enjoy new specialities in our newly opened restaurant "La Brasserie"...Aquamarina can also offer: Aqua Hotel commercial area (shops, supermarket, hairdresser, cash machine), indoor garage and outdoor parking. All the ingredients for an unforgettable stay. ... more   less 

Additional Information about Aqua Hotel Aquamarina & Spa

Address: Avinguda del Mar 16, 08398 Santa Susanna, Spain
Region: Spain > Catalonia > Province of Barcelona > Santa Susanna
Price Range: ₹ 4,379 - ₹ 12,644 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aqua Hotel Aquamarina & Spa 4*
Number of rooms: 546
Reservation Options:
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Also Known As:
Aqua Hotel Santa Susana
Aqua Hotel Aquamarina
Hotel Style:
#3 Luxury Hotel in Santa Susanna
#7 Family Hotel in Santa Susanna
#8 Romantic Hotel in Santa Susanna
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Questions & Answers

Here's what travellers have asked, with answers from Aqua Hotel Aquamarina & Spa staff and other travellers.
121 questions
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London, United Kingdom
Portsmouth, United Kingdom
Shropshire, United Kingdom
2 months ago
Shropshire, United Kingdom

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Questions? Get answers from Aqua Hotel Aquamarina & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, sea view”
 of 5 bubbles soniapG8792KT, 5 Feb 2017 | Read review
“Suites are big and not that expensive”
 of 5 bubbles ValvB123, 4 Nov 2016 | Read review
“ASk for a view of the pool”
 of 5 bubbles misskellyives, 23 Oct 2016 | Read review
“go to Tozza del Mar for a nicer location”
 of 5 bubbles loza1963, 20 Oct 2016 | Read review
“We cwere on the left side of hotel, overlooking next hotel. It was quiet but not much view.”
 of 5 bubbles PatriciaNIreland, 7 Oct 2016 | Read review
5 of 5