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Lygaria, Agia Pelagia, Crete 71500 Greece
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Traveller (3994)
Pool & Beach (900)
Room & Suite (880)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Individually wrapped toiletries
Updated 03/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 03/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 30 hotels in Agia Pelagia
Location
Cleanliness
Service
Value
Travellers' Choice

See why so many travellers make CHC Athina Palace Resort & Spa their hotel of choice when visiting Agia Pelagia. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travellers like you.

Guest rooms offer a flat screen TV, a refrigerator, and air conditioning, and Athina Palace Hotel makes getting online easy as free internet access is available.

You can also take advantage of some of the amenities offered by the hotel, including a concierge. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.

If you like barbeque restaurants, Athina Palace Hotel is conveniently located near Street Food On The Grill.

At CHC Athina Palace Resort & Spa, your comfort and satisfaction come first, and they look forward to welcoming you to Agia Pelagia.

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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Indoor pool
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Aerobics
Darts
Entertainment staff
Evening entertainment
Patio
Table tennis
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Quiet
Languages Spoken
French, Russian, German, Greek
2692Reviews283Q+A100Room tips
Traveller rating
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Ivan wrote a review Yesterday
1 contribution
Hotel is perfect. There is no one thing who was bad. Everything is perfect. More of this is the staff. From the cleaning ladies to the top of the management. Really polite and friendly staff. Food is amazing. Fresh, delicious and huge selection. Fantastic. Great praise for the chef and the team in the kitchen. I have to name the personnel with whom we were in daily friendly contact: Receptionist Eva Bar: Andreas and Alexis Breakfast restaurant: Maria and the team Greek Taverna: Mr. Mihalis and the team A la carte: Manoli, Stavros and STELIOS. Lunch restaurant: HARIS Special thanks for Haris and Stelios. And of course the cleaning ladys, porters and the rest of hotel team Thank you guys for unforgetable stay in your hotel. See you next year. Maja and Ivan, room 145
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Date of stay: June 2022
Location
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Julia P wrote a review Jun 2022
2 contributions
wonderful holidays. beautiful hotel, pleasant service, stunning views, delicious food. I am grateful for the work of the waiters who try to make the time pleasant, are smiling, very polite and deserve a higher salary for their hard work! :) warm greetings from me to the waiters from the ala carte restaurants;)
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Date of stay: June 2022Trip type: Travelled with family
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Hayley P wrote a review Jun 2022
20 contributions
Despite being upgraded to a junior suite upon arrival, we found several long black hairs all over the bed, floor and even clumps of matted hair in the bathroom. The room itself was big with a great sea view but the curtains couldn’t be opened and closed easily without falling apart and the ridiculous number of switches meant that trying to turn the lights off and go to bed was more like an all night rave. The food was okay at best. A lot of it was cold and overcooked but one highlight was the freshly cooked pizza although there was no control or separation between meat and vegetarian and the serving spatulas were used for both. Note: vegetarian and vegan options were very limited. Even the basic breakfast options like fresh fruit were limited to cheap, tinned peaches etc (peaches were completely off one evening and were fizzy - disgusting). The food was mostly self serve and as a vegetarian, I needed to know what I was eating but the labels above each dish were rarely correct. If you like your coffee, don’t get excited. The only options were black or white coffee but it may as well have been black or white water. The dining areas and rest of the hotel were not very clean, tables were wiped down with a dirty rag with no sign of cleaning/disinfectant spray with the crumbs and leftover food scraps being swept on to your seat and floor. Many areas of the hotel were left with wet floors and no wet floor warning signs and were very slippery and dangerous (my partner slipped and hurt his knee near the bar and received no medical attention - even after reporting this to the receptionist). One of the best parts of our stay was finding the adult only “Relax Pool” area overlooking the sea and amazing landscape but our relaxation was often ruined by screaming and splashing children accompanied by rude parents. The lifeguard on duty did notice and said something to the French family but they were allowed to remain. This seemed to be a common theme with a bias towards French people and families (animation team only picking them for activities and being shown to freshly made tables at dinner as well as French being the main language spoken by the staff). The staff did seem to work exceptionally hard but the hotel seemed understaffed with poor training and a lack of concern over health and safety. As the hotel is built on a steep cliff, it provides shuttle services every 20 mins up and down between the hotel and beach but because these pedestrianised roads were full of hairpin turns, it was very unsafe walking up the road with big minivans hurtling around these blind corners at high speed. We were nearly hit and is just one of many areas that need serious attention. Pool steps were hanging off and made a horrible screeching sound when anyone used them. This place is a serious accident waiting to happen. Avoid. We politely mentioned all of this to the lady at reception (Sofia) who was very polite but unbelievably rushed and was multitasking between many guests at the desk and over the phone while we tried to speak to her. Unfortunately she did not offer anything when we raised these issues and asked me to speak to the restaurant manager about dietary requirements but this should have been asked of us when we checked in.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Theo Savuidakis, Guest Services / Front Office at Athina Palace Resort & Spa
Responded 3 days ago
Dear Guest Thank you very much for the time you spent in writing and sharing your honest opinion and experience at Athina Palace Resort &Spa. At the Athina Palace Resort &Spa we daily work to make our guest feel at home, so we will keep working on and improve our service and facilities taking good note of your comments regarding possible solutions. Our guest’s opinions are always very important for us in order to increase our quality, therefore we thank you very much for your helpful comments. However, rest assured our entire staff would be very happy if we could welcome you again in the near future. Athina Palace & Resort Team
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Murat C wrote a review Jun 2022
14 contributions1 helpful vote
+1
Location of the hotel is super amazing! Service from hotel staff,especially Giorgos Moschogiannakis and Dimitra Rous.Thank you very much for your hospitality and your very kind service!Great persons and very talented. Definitely i will visit this hotel again in the future!
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Date of stay: June 2022Trip type: Travelled solo
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Response from Theo Savuidakis, Guest Services / Front Office at Athina Palace Resort & Spa
Responded 1 week ago
Dear Mutat Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and that you particularly remembered our staff, which we will be happy to share with you. Our team works very hard and shows a special engagement to offer all our guests memorable holidays. Thank you for appreciating this effort! It’s always a pleasure to welcome you
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Kay M wrote a review Jun 2022
1 contribution
We stayed at the Athina Palace Hotel Complex recently , for seven nights It was our second visit in four years. We found everything about the hotel to be excellent. The two themed restaurants are of a high standard and the food served was both delicious and well presented. The all inclusive buffet selection provided varied and excellent choices. All staff we encountered were professional, pleasant and extremely helpful.Special mention for Maria and Dennis on the terrace and Theo at front of house. We had a thoroughly enjoyable week. Thanks to everyone at Athina Palace.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Theo Savuidakis, Guest Services / Front Office at Athina Palace Resort & Spa
Responded 2 weeks ago
Dear WIkaym Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and that you particularly remembered our staff, which we will be happy to share with you. Our team works very hard and shows a special engagement to offer all our guests memorable holidays. Thank you for appreciating this effort! It’s always a pleasure to welcome you
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Katharina B wrote a review Dec 2021
1 contribution
Went there in August with some friends. The holiday was the best ever but what made the vacation an extraordinary experience was definitely our server Maria Sopassi. She's the most precious, courteous, lovely and heartwarming person we've ever met. She remembered our names and all our little peculiarities. Would go there again, just to thank her for everything and to see her one more time!
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Date of stay: August 2021Trip type: Travelled with friends
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Andrei C wrote a review Nov 2021
2 contributions1 helpful vote
I would like to start on a positive note saying that the staff were amazing. Very polite and helpful. The room was nothing like the picture. Very old and tacky looking. There wasn't slippers or robes either. The phone in the room wasn't working so we had to walk up a massive hill 15-20 min everytime we needed to go reception as the mini van did not come every 10 min how it should. We tried to upgrade the room as it was very far away from reception but again it wasn't possible. When we arrived around 10 pm they just gave us 2 extremely poor sandwiches. A slice of ham and one of cheese wrapped up in clingfilm. Maybe it was my fault for expecting a bit more from a 5* resort... There is a lot of place for improvement, especially in the rooms. I would not stay here again just based on the room tackynes and old style and the isolated hotel. There's nothing to do around if you don't drive, you are basically stuck at the resort.
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Review collected in partnership with this hotel
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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docnbubbles wrote a review Oct 2021
Edinburgh, United Kingdom2 contributions
Clean, modern, comfortable room; staff friendly & efficient; food OK but rarely hot. Unfortunately due to location there are no local tavernas to opt for as an alternative. No sign of the “theme nights” advertised and no evening entertainment. Appreciate it’s late in the season & the hotel will be winding down but given they are running at 25% capacity or less, one might anticipate higher standards in terms of meals
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Date of stay: October 2021Trip type: Travelled as a couple
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Donnalh84 wrote a review Oct 2021
4 contributions2 helpful votes
So I will start by saying that the hotel isn’t a 5* however we still thoroughly enjoyed our stay! The room was light and spacious. Excellent shower! The room was cleaned every day with the added touch of bottled water and sometimes a bottle of wine, I even got a rose on our last day. The staff are lovely we didn’t have a problem with anyone. The food was not what I would call great however I am a very fussy eater so that’s on me, hubby always had a full plate and enjoyed the food. I always managed to find something to my taste. The evening meal was always accompanied with water and your choice of wine or beer. The views are spectacular! There is a very well priced bus that goes into the city which we used twice. I didn’t particularly like the use of the plastic cups but I understand why they would use them around the pool area however they could of been bigger. The pools are lovely, we didn’t use any of them as the weather has not been the best but we have enjoyed sitting around the adult pool reading and relaxing. All in all we really enjoyed our stay here, don’t let the bad reviews put you off.
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Date of stay: October 2021Trip type: Travelled as a couple
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santpedor wrote a review Oct 2021
Barcelona, Spain436 contributions191 helpful votes
Obviously my opening comment depends on how much you paid for your stay. We got an excellent deal for a week on all inclusive basis with the flight from Barcelona included. Let me begin with the positives. Very friendly and helpfull staff. A large renovated bedroom with magnificent views ( room 136 ). A good shuttle bus to the rooms some of which are a long way from reception ( we had to walk up 155 steps to the dining room ) The pools are good and not overcrowded.We only drink wine so had no issues as reasonable quality wine was available everywhere. Now the not so good points . Despite the room and bathroom being large there is very little storage space for your clothes and the bathroom is rather dark . We twice requested early wake up calls but didn't get them. The hotel is not suitable for people with mobilty problems as everywhere you go is either up or down steep slopes. The food is not very exciting and usually it's cold . However, despite my complaints I still consider it to be good value.
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Date of stay: October 2021
Rooms
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Service
2 Helpful votes
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PRICE RANGE
$119 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club marmara athina palace hotel agia pelagia, athina palace agia pelagia
LOCATION
GreeceCreteHeraklion PrefectureAgia Pelagia
NUMBER OF ROOMS
358
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Frequently Asked Questions about Athina Palace Resort & Spa
Which popular attractions are close to Athina Palace Resort & Spa?
Nearby attractions include Senses Club (7.7 km), Ligaria Beach (0.9 km), and Nefeli Bar (2.0 km).
What are some of the property amenities at Athina Palace Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Athina Palace Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Athina Palace Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Athina Palace Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Athina Palace Resort & Spa?
Conveniently located restaurants include Taverna Bar Vasilis, Taverna Bar Stelios, and Bravo Seafood Restaurant.
Are there opportunities to exercise at Athina Palace Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Athina Palace Resort & Spa have an airport shuttle?
Yes, Athina Palace Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Athina Palace Resort & Spa have airport transportation?
Yes, Athina Palace Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Athina Palace Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Athina Palace Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.