The only positive I could write is the location - really amazing. Beautiful views, the area with lots of plants and trees. All the rest - very poor. Food in the restaurant - some dishes looked like being prepared from frozen food. Poor quality of "juices" - tasted like being diluted from concentrates. Cocktails at the bar served in plastic cups with local alcohol and local soft drinks (poured from big PET bottles). For 5-star hotel this service is unacceptable. Despite having all-inclusive option, we have been eating dinners outside at local restaurants, where we could have real greek food. On their website they informed that due to COVID some amenities could be closed, but in reality out of 7 pools only 2 (1 regular and 1 small) were open. And they did not offer any other attractions except for extra paid gaming room. In the offer they claimed you get minibar filled with soft drinks - true BUT to get it you had to go to the bar and ask them for those soft drinks. And then you get 1L PET bottles of local cola and orange carbonated drinks that-surprisingly- did not fit the size of mini-cooler shelves in the room. Overall - would not recommend going there unless they changed their approach and improve service.…
It was the best holiday we ever had as a family thanks to incredibly helpful and fiendly people from the resort and such a beautiful place with amazing plants, flowers, gardens and sea view from the clifs. We love Crete and Agia Pelagia, which is so calm, quiet and charming village, ideal for families and people who want to relax and stay close to the nature. It is also perfect spot for visiting the other parts of the island by rental car: mountains, archeological sites, sweet villages. The hotel is located in amazing and breathtaking penisula where you can walk for hours. The bay & beach are safe and ideal for kids. Sea water so clean and calm. Tatiana, great and proffesional menager, make all our whish come true. All staff was so helpful and friendly that we highly reccomend to stay in the resort. Our two weeks were to less. We will be back!…
We came here last August and liked it so much we decided to book again for September. That was a good decision! Beautiful resort with stunning views. Staff in the whole hotel is very friendly and helpful. Food is good, fresh and varied : we very much enjoy our meals. We have a room on the 2nd floor in the main building with a breathtaking view over Agia Pelagia, the sea and the hotel garden. Rooms are cleaned well and every day. Balcony is large. Private beach is also lovely, there is a nice bar, clean bathrooms and the sea water is crystal clear: bring your snorkel glasses! We also used the gym a lot. All in all Capsis Out of the Blue is a great venue with a very friendly staff: relaxing and comfortable holidays guaranteed! Photos: balcony view by day, by night & the private beach.…
We had a great time in the hotel. All personnel along with management team were super helpful and super kind and friendly. The premises are super nice especially for families with children. We highly recommend this resort for the excellent service and luxurious rooms. Nice food , relax atmosphere..nice cocktails.. We surely will visit again soon..
Unfortunately half of the resort is not open, including restaurants and swimming pools.. The privat beach is quit small and there is not enough sunbeds for all guests.. Despite the fact that privat area for exclusive collection is all the time almost empty and guests from other rooms can't use them. Crazy. It´s a big game and you have to wake up very early if you don't want to lay on the ground all day, every day. The same for pools! You have no chance during the day move from the beach to the pool and get some sunbeds and that was the most annoying thing during our holiday... On the other side we got a very nice room with a cleaning servise every day. Food and drinks are good. Very similar every day, but you can always choose. Another unpleasant experience was when we wanted to make a reservation for dinner in A La Carte Restaurant 4 days before our leave and apparently was too late and fully booked, but restaurant really doesn't seem that. There is a lot of thing and places to improve so that the hotel deserves 5 stars.…
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