Minoa Palace Resort
Platanias, Crete 73014 Greece
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Room & Suite (399)
Dining (252)
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What you can expect during your stay
- Individually wrapped toiletries
Updated 17/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/09/19 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 74 hotels in Platanias
Location
Cleanliness
Service
Value
Travellers' Choice
Minoa Palace Resort offers majestic views of its surrounding countryside and the White Mountains. To the north, the hotel enjoys panoramic views of the endless beach of Platanias with the shimmering sapphire blue Aegean beyond. With the extension of the hotel in 2008, guests have immediate access to the beach, over the aerial bridge, connecting the two hotel's sections. The luxury and comfort, combined with the attention to detail and the relaxed atmosphere, provide a holiday to remember for a lifetime!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Private pool
Plunge pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Poolside bar
Tennis court
Entertainment staff
Patio
Table tennis
Kids club
Kids pool
Highchairs available
Strollers
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Massage
Salon
Steam room
Waxing services
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Minibar
Refrigerator
Electric kettle
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Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Russian, German and 1 more
Location
Full view
61Somewhat walkable
Grade: 61 out of 100
62Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
Platanias, Crete 73014 Greece
Name/address in local language
Getting there
See all nearby hotels
1632Reviews135Q+A100Room tips
Reviews
Traveller rating
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Most Recent
Very disappointed with our recent experience with service at the Minoa Palace. We were a group of 3 families, 15 altogether staying for 10 days on half board. What the resort didn’t tell us during booking or on arrival is that half board only allows you to eat at 1 of their restaurants for dinner. This is the Elia buffet which is fine but nothing spectacular or what you’d expect for a hotel advertised as 5*. If you want to dine at the other restaurants you need to pay with a 40% discount. After a few days we decided to upgrade to all inclusive for the convenience. I was very careful to ask what was excluded from this package given the hotel wasn’t very upfront with us first time round. Surprise, surprise when we then tried to dine at one of the restaurants not included in half board, we were refused entry. Literally refused, no discussion despite being all inclusive. When we pushed to get an explanation we were told there is a limit per day on number of all inclusive guests allowed in their a la carte restaurants. No one told us this when we paid for the all inclusive. Worse we learned the limit was 20 guests. As a group of 15 didn’t take much for us to be excluded. So in summary we paid extra to be excluded, unbelievably deceitful. When we politely and respectfully complained at reception, to the same person who sold us the all inclusive package, they denied this was a policy, instead saying the restaurant was full. This was a lie. The restaurant was half empty, we have photos to prove it and since then received an email from the hotel acknowledging they limit access to restaurants for all inclusive guests. Incredible they say they do this to maintain quality of service for non all inclusive guests, as if all inclusive guests are some kind of second class citizen, lowering the quality of their establishment. Unbelievable! When you read this you may picture a group of entitled, drunken all inclusive tourists. Nothing could be further from the truth. We were 3 families looking to reconnect after a recent family funeral delayed due to Covid, which brought us all back to Europe for first time in years. Very polite, respectful but despite this lied to and deceived by a poorly managed hotel .…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 1 week ago
Dear Mr. Haig, Thank you for choosing our hotel for your recent stay in Chania and for taking the time to share your related feedback. Initially, kindly please note that there was no intention to exclude you and your family from any of our restaurants. We value all our guests and discrimination is not part of our respect for individuality and our genuine Cretan hospitality. On the day mentioned, you and your family chose to dine at Thalassa restaurant, but unfortunately the dining slots were full and we weren't able to accommodate such a big group of guests on short notice. The restaurant was half-full at the moment and there were further upcoming scheduled reservations. Kindly, please consider that our experienced staff keep a full picture of the available dining slots which includes the guests already seated but also the ones that are due to arrive. For this reason, we directed you to Elia buffet restaurant and we booked you a table at Thalassa restaurant for the day following.reason, Lastly, we would like to inform you that if at any point during your stay you weren't fully satisfied with the all-inclusive package, the option to downgrade to a half-board basis was always available. Please be assured that it is never in our intention to disappoint our guests, and that our priority will always be to provide them with exemplary service and quality. We would like to assure you that all your comments are valued and appreciated, because they help us improve our services and quality. Thank you once again and we do hope to welcome you back at Minoa Palace Resort in the near future and exceed your expectations. Kind Regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic hotel, the staff are brilliant, the service is second to none, so friendly and helpful. The pool and the beach bar/area are so relaxing and beautiful. Aside from that you have another set of pools to choose from in gorgeous gardens. We were on for breakfast only which had everything you could want and more. The resort itself is very chill, very much a tourist resource but great standard Greek/Cretan food and amazing service, shops. Restaurant Kyano on the beach is amazing, beautiful spot to eat and watch the sunset. There are better beaches in Crete, it's a bit stoney as you get into the water but the hotel and the scenery/sunset makes up for that! Gorgeous watching the sun go down over the peninsula. Highly recommend this spot, they can't do enough to make sure your holiday is perfect. …
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 1 week ago
Dear Trippycamper, We would like to express our thankfulness for visiting Minoa Palace again as well as for your praising review. It comes to our great satisfaction that you had such an enjoyable stay once again. Your candid review is a prove that the effort made from all of our staff members maintains and even exceeds the high levels of our services for which we are renowned for. Until next time! Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel that lived up to our high expectations. Top service at all levels, from check-in/reception, waiters, cleaning staff. Fantastic food for all meals. Varying buffets every day - large selection. Top-class cleaning all over the hotel's grounds. We greatly appreciated that it was not allowed to lay out a towel on sun loungers in pool areas until 10am - then it was removed. It is of great importance to avoid the "towel regimes" that exist in many places. Great place for "adult" guests:-)
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 1 week ago
Dear Geir123BS, On behalf of every member of our staff we would like to express our deepest appreciation for you flattering words! We are delighted and satisfied by the fact that not only we met but we exceed your expectations! It will our great pleasure to welcoming you back to our premises! Kind Regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for one week. Very nice hotel, very friendly staff and excellent food. Only negative was that the beach was very wavy. Red flag and no swimming for 7 days. The swimmingpool was only open between 10-18.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 1 week ago
Dear Ivivianns, We wish to express our appreciation for your preference in Minoa Palace Resort and also for the time you took to share your experience at the TripAdvisor. We were glad to read that the Resort’s surroundings and facilities have met your expectations and we particularly thank you for highlighting our staff’s friendliness and the high food quality. However, we have noted with special concern your comments and we are really sorry that we seem we have failed to meet fully your expectations as a five star property. Please be assured that it is never in our intention to disappoint our guests, and that our priority will always be to provide them with an exemplary service and quality. Therefore, we do hope to have the opportunity to welcome you again in the near future for the exceptional stay you deserve. Best Regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food is not 5 star (it would be nice to say it’s 4 star compared to European standards) The Italian restaurant have a good hamburger but the Italian food is not to recommend. There are italian names on the menu but not Italian flavours. The beach bar takes 10 euro for a pina colada and it tastes ok.. but don’t have the creama that it should. ..but there are good restaurants around the corner that have happier service, better food and prices. So go to the hotell for the rooms, the suites with pool are excellent but do not expect 5* good quality of food!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 4 weeks ago
Dear Mrs. 100sannaw We wish to express our appreciation for your preference in Minoa Palace Resort and also for the time you took to share your experience at the TripAdvisor. We were glad to read that the Resort’s surroundings and facilities have met your expectations. However, we have noted with special concern your comments and we are really sorry that we seem we have failed to meet fully your expectations as a five star property. Unfortunatelly none of your above concerns was brought to our attention during your stay with us in order to persue an alternative option or to find a solution for anything that we might were able to handle. Please be assured that it is never in our intention to disappoint our guests, and that our priority will always be to provide them with an exemplary service and quality. Therefore, we do hope to have the opportunity to welcome you again in the near future for the exceptional stay you deserve. Best Regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a week on half board basis. Hotel was lovely, very clean and the staff were friendly and welcoming. The food was amazing, good quality and a vast amount of choice to suit everyone. The room was modern and clean with a large balcony. Location is great, right by the beach and Platanias is a lovely resort with plenty to do and only a 20min bus ride into Chania. Would highly recommend.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 4 weeks ago
Dear mrsb357, We would like to express our deepest appreciation for choosing Minoa Palace resort and for dedicating the time to share such an amazing review. It is beyond rewarding to see that your overall Minoa Palace experience was, as you described it “Fantastic” ! We hope to meet you again soon! Best regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing holiday as a family of 3 in minoa palace! Our 10 months son was so happy there! The pool environment is great for children and adults! There are plenty of sun beds and space! The hotel is really beautiful with big gardens! We had a double room at the main building the first 6 nights and we loved that! We had mountain view,our housekeeper Marileia was really kind and fast, and always thinking about our little one! Then we changed room as we wanted to extend our stay and got a room at the imperial part which we didn’t like that much as the other but it was our choice of course! It was a bit noisy at that part because of the construction and the darkening curtains wasn’t really effective so it was kind of bright in the morning. The stuff from the reception were really helpful,professional and friendly! They helped as always fast and in a best possible way! Special thanks to Katerina the front office manager!She is amazing and as well to Alicia and Georgia from the reception! We got special food for our baby every day for lunch with no extra cost and it was so tasty! The breakfast was fantastic and had everything! The products were so fresh and delicious! We tried the al la carte breakfast at galazio restaurant by the beach and both me and my husband loved Nikos,the captain of the restaurant! He is a kind person,so professional and good at his job! As I was working at a five star resort for many years I give a four star review because there is much space for improvement especially at the Food and beverages area! Some of the stuff were not really professional and they seemed really unfriendly and bored with their job. The food choices from the pool bar menu were not something special and tasty. We didn’t like the quality of the coffee at the pool bar. For a five star hotel was not that good! The hot latte was good but the cold coffees were not. The gym area had very old equipment and not enough for everyone if it was crowded. Another thing that I’ve noticed is that there is not a security guard,so anyone can come in at the hotel’s properties! Anyway, we really enjoyed our holiday and relaxed and we really want to come back sometime! For the price is really worth it but if you want a real five star experience you may find some gaps!…
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 4 weeks ago
Dear Anna, Thank you very much for choosing Minoa Palace resort for your recent stay. We are delighted to know that you have enjoyed the service provided by our experienced staff members. We reassure you to forward your kind words to Alicia, Georgia and Katerina from the Reception desk and Marilia from the housekeeping. It is regretful for us to know that you had not been fully satisfied from some services provided. Nevertheless, we consider you feedback as a very important one for the amelioration of our services in the future. We truly hope to welcoming again! Kind regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel Can’t speak highly enough of this hotel. It’s in a great position, close to many bars and restaurants. The rooms are spacious and very clean. Beds really comfortable. Staff couldn’t be more helpful. Always smiling. Pools are very clean, enough sun beds for all. We didn’t have dinner but had lunch twice. The food was excellent.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 5 weeks ago
Dear CJC62, We cannot thank you enough for your generous review and for choosing Minoa Palace resort. It comes to our great joy that you had a wonderful stay with us, as guests satisfaction is our number one priority. We will be delighted to welcoming you back! Best Regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Finally, after three years of loxkdown, we are back at the Minoa. And are please to see that nothimg has changed. Still great quality everywhere, the rooms, food, gardens, pools, all as it used to be. But most important the people that make the good feeling of being cared for, welcome, and the genuine hospitality and helpfulness. Entertainment? Oh yes, tonight we listene to the Marmitas playing jazz/rock/blues - a trio of really good musicians, playing and mixing classic with themes from other songs very subtly - a perfect ending of another great day. And another reason to go here again.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 1 Jul 2022
Dear Tore S, What a kind review! Thank you very much for taking the time to write on the Trip Advisor website and for giving us the chance to host you once again in our premises! We are very flattered receiving your positive comments for our staff, the service and the facilities of our Resort. Personal service, attention to detail, comfort, individuality as well as the genuine Cretan Hospitality are of high importance to Minoa Palace Resort. We would like to thank you for your loyalty and we are all looking forward welcoming you next year ! Kind Regards, Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice evening with The Marmitas Band playing and entertaining at the terrace bar. Thank you Marmitas for a nice evening playing a wide variety of music, lifting the evening to a new level. The mix of pink panther, Star Wars with more was fantastic.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Minoa Palace Team, Guest Services / Front Office at Minoa Palace Resort
Responded 1 Jul 2022
Dear AtleR_13, We would like to express you our appreciation for visiting our Hotel and especially our Main Bar ''Mythos''! We are delighted reading that you had an enjoyable evening, with our Jazz Band the ''Marmitas''. Looking forward to welcoming you again!! Maria Skliva Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$127 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
minoa palace resort and spa, minoa palace platanias, minoa palace hotel platanias
LOCATION
GreeceCreteChania PrefecturePlatanias
NUMBER OF ROOMS
254
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Claim Your Listing Frequently Asked Questions about Minoa Palace Resort
Which popular attractions are close to Minoa Palace Resort?
Nearby attractions include New Planet (0.6 km), Dielefsis Scandinavian Dj Bar (1.1 km), and Manteio Cafe Cocktail Bar (0.8 km).
What are some of the property amenities at Minoa Palace Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Minoa Palace Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Minoa Palace Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Minoa Palace Resort?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Minoa Palace Resort?
Conveniently located restaurants include Quizz Platanias, Match More, and Sta Karvouna.
Are there opportunities to exercise at Minoa Palace Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Minoa Palace Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Minoa Palace Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Minoa Palace Resort?
The staff speaks multiple languages, including English, French, German, Russian, and Greek.
Are there any historical sites close to Minoa Palace Resort?
Many travellers enjoy visiting Venizelos Graves (14.2 km), Firkas Fortress (10.6 km), and Cave of St John the Hermit (11.1 km).