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Never go There! Seriously that's the worst experience I've had with an hotel and I've been traveling backpaking around the world! When we arrived they ask us to pay all the night (6) but after we seen the room... it's was really dirty, the shower...More
We arrived in Feb 2015, and found that the registration did not have our name listed; we booked through Anywhere Costa Rica. It took 45 minutes for the front desk to check with the travel agency and to find a room for us. We appreciated...More
Response from Carolina L, Director de Relaciones Públicas at Hotel Santa TeresaResponded 7 March 2016
I'm really sorry for the inconvenient that you had in your stance in our hotel. We are working to make sure that this things don't happen again.
Thanks for your comments, this help to us to be better..
When we arrived at the reception we felt as coming to a hostel.Run down , desk was in bad shape.The pool is small and the water has not got the same color as on the hotel photos.
There were two sun beds both torned (...More
Thank Christer H
Response from Carolina L, Director de Relaciones Públicas at Hotel Santa TeresaResponded 10 March 2016
At the time, we're working hard to improve our service and our hospitality at Hotel Playa Carmen. I'd like to show you some of the new changes we've made, including the renovated picnic area. The most important thing for us is that we do...More
Hotel Playa Carmen was great! Very clean, and the staff was incredibly friendly. The location was fantastic and walking distance from a lot of awesome beaches. Local restaurants, shops, markets, and Internet cafes all near by. Will stay again!
Thank Ed A
Response from Carmen M, Director de Recepción at Hotel Santa TeresaResponded 27 January 2016
Hello Ed A:
So are glad to hear that you had a wonderful vacation in Costa Rica.
We hope to see you soon in Santa Teresa, for us will be always a pleasure to have you in our hotel.
Fantastic location, clean and trendy rooms. Great free coffee every morning in the lobby. Management, Culum & Roy always ready to help recommend where to eat at local restaurants and help organize departure transportation. 2 of the most helpful people we met on our travels...More