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Shangri-La's Rasa Sayang Resort & Spa

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 222*
US$ 178*
US$ 219*
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3,230 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Rasa Sayang Resort & Spa
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Showing 2,908: English reviews
Reviewed 11 November 2015

Before I launch forth with my review of this particular trip, I feel it only fair to hold my hands up and admit that I may be a little biased as this is my fourth visit to The Rasa Sayang (1998, 2008, 2009 & 2015.) This fabulous hotel and its wonderful staff have always had a special place in my...

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Helpful?
15Thank Stephen P
Kuala Lumpur, Malaysia
Reviewed 11 November 2015 via mobile

We have good stay in rasa Sayang ( include my only 9 years son). He makes a lot of friends there.. We enjoyed a lot there too :-) Service , ambience and room are good . Giving 4 stars.... What if better for 5 stars: > waiting time for food / seat could be improved ( not enough staff as...

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Helpful?
1Thank phioli
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear phioli: We are pleased that you chose to spend your recent wedding anniversary with us. Congratulations are in order. We have noted your comments with regards to your food order. Please do write to us at communications.rsr@shangri-la.com so that we can discover more specific details of your dining experience. We look forward to hearing from you soon. Warmest regards,...

Singapore
Reviewed 11 November 2015 via mobile

Arrived at 1pm, had to wait for someone to check us in, got a welcome drink with our luggage held for us while we waited. Check in time was 2pm, but they didn't finish cleaning the room until 3.30pm, something that was greatly disappointing for a 5-star hotel. They gave us the use of a waiting room, but we found...

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Helpful?
Thank ktsl83
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear ktsl83: Thank you for choosing to stay at Rasa Sayang Resort and Spa. We would like to say that we are truly disappointed to know that your recent stay with us was not as flawless as we had hoped it to be. We have noted your comments with regards to the pest in our temporary room. We will certainly...

Kuala Lumpur, Malaysia
Reviewed 11 November 2015

Spent 3 days 2 nights here with my pregnant wife and 4 year old son. Overall stay would've been very good had it not been for the long wait to check in. First the not so good - We arrived late around 4pm but to our surprise the hotel staff told us the room is not available yet. We waited...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Muazzam M
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Muazzam: Thank you for your candid feedback of your recent stay with us. We are disappointed to learn of your recent arrival experience. We would like to further investigate. Please contact us at communications.rsr@shangri-la.com so that we can further assist. We are pleased that the rest of your stay went well. We hope to welcome you back again to...

Howden, United Kingdom
Reviewed 11 November 2015

Very nice hotel. Paid a bit more at check in and upgraded to the rasa suite. Wonderful room, lots of space, bath on the balcony. The club lounge was definitely worth the upgrade the afternoon tea was a delight. Don't drink however the cocktail hour was nice and relaxing. Breakfast was device, lots of different things to try each day.

Review collected in partnership with shangri-la.com
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1Thank Lynda89
Weymouth, UK
Reviewed 10 November 2015

A beautiful hotel resort in a beautiful equatorial location, set in vast beach-front gardens. Despite its size, we never felt crowded. Staff amazingly courteous and attentive (except for one incident when I was refused entry to the cocktail lounge because of footwear that was deemed inappropriate by one officious manager .... ) Room overlooking garden and pools transported us to...

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Helpful?
Thank Tony R
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Tony R: Thank you for your wonderful review of our resort. We are mindful of your comments with regards to the resort dress code which we believe has been resolved. We truly apologize for this incident and we assure you that this is a one-off incident that will not happen again. Thank you once again for taking time to...

Ipoh, Malaysia
Reviewed 10 November 2015

It is a good stay for anyone who wishes to lay back, relax and enjoy the hotel's facilities fully. The staff appear friendly, the rooms are exceptionally clean, and the ambiance of the hotel entices you to extend your stay. The buffet spread during breakfast in the Spice Market Cafe is one of the best I've had. Not forgetting to...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank soonkay
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear soonkay: Thank you for your review of our resort. We are pleased that you were able to spend a relaxing holiday with us. We always have offers during our Paradise Rush Mall Sale and all year round. Please do call our Customer Sales Department for our attractive rates. We truly enjoyed reading your review and we hope to have...

Seoul, South Korea
Reviewed 5 November 2015

My family and I stayed here for four nights in October. We had a couple of issues which the hotel could not control before arriving, Dragonair were three and a half hours late (standard) which kept our son up long after bed time, this generally isn't an ideal way to start a holiday... Added to that the air quality due...

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Helpful?
1Thank KoreanFreckles
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear KoreanFreckles: Thank you for your review of our resort. We are pleased that you chose to stay with us. We have noted your comments and observations for our future planning and references. We certainly hope that you will visit us again during clear weather. You will then be able to enjoy a true Shangri-La experience. Looking forward to serving...

Reviewed 5 November 2015 via mobile

This place has great service, setting, things to do and it's breakfast is the best breakfast I have ever had in a hotel. I stayed in the garden wing and was quite pleased with everything about the hotel. It's a very big hotel and was quite busy so when I needed extra towels or something of that sort, the service...

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Helpful?
Thank Farhan N
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Farhan N: Thank you for your review of our resort. We are pleased that you chose to spend your holiday with us. We are disappointed to discover that service was not as efficient as what we had hoped it would be. We will certainly address your observations with our Front Office Team. We are pleased to announce that the...

Reviewed 4 November 2015

Staff are very helpful. I stayed in both the Rasa and Garden Wing. Love the privacy of Rasa and the beautiful view from the balcony in Garden Wing. Food was great and even room service was excellent, no matter was the speed and service. All very satisfying. Hotel has so many rooms, I lost my direction a few times but...

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Helpful?
Thank Shirley K

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: ₹ 10,567 - ₹ 20,226 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Hotels.com, Orbitz, Hotwire, Agoda, Travelocity, Booking.com, getaroom.com, TripOnline SA and HotelQuickly so you can book your Shangri-La's Rasa Sayang Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Hotel Style:
#1 Business Hotel in Batu Ferringhi
#1 On the Beach Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Rasa Sayang Resort & Spa staff and other travellers.
67 questions
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Questions? Get answers from Shangri-La's Rasa Sayang Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“good views, well maintained property.”
masudjahangir, 22 Apr 2017 | Read review
“Choose the seaview room on upper floor and request not to face the car park lot.”
oedipus98, 22 Apr 2017 | Read review
“RASA WING is the wing to stay if can afford”
thommo051966, 16 Apr 2017 | Read review
“we loved the rasa wing”
carolynj396, 15 Apr 2017 | Read review
“We asked for a room on a higher floor which was great.”
, 14 Apr 2017 | Read review
5 of 5
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US$ 178* /night
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Prices are for 1 room, 2 adults
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