We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Shangri-La's Rasa Sayang Resort & Spa

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 338*
US$ 181*
Great Deal
US$ 187*
US$ 185*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Shangri-La\\
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

3,284 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Shangri-La's Rasa Sayang Resort & Spa
See the most recent reviews
Showing 2,955: English reviews
San Jose, Costa Rica
Reviewed 31 December 2015

If there service at the restaurants was better, this would easily be a 5-star resort. On multiple occasions--and at different outlets--the service fell short. Likewise, there were not enough pool chairs. Need to get there early and stake claim. Front desk, bell desk, room and just about everything else was great except for the restaurant service.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank VanCosta
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Van Costa: Thank you so much for your valuable feedback on TripAdvisor. We will certainly address your concerns with our Food and Beverage and Recreation teams. We look forward to welcoming you back to a more improved staying experience. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Rasa Sayang Resort and Spa

Singapore
Reviewed 30 December 2015

We returned to this property to attend a wedding that was held there. It has been about 4 years since we stayed there last. As expected with Shangri La, the upkeep of the gardens, public areas and rooms are perfect. The property occupies a beautiful spot along the beach of Batu Ferringhi. The hotel was fully booked, as expected, between...

 Report
Helpful?
1Thank Notsofar
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Norsofar: Thank you for your review of our resort. We are pleased that you chose to stay with us. We have noted your comments with regards to the service level and we will ensure that there is sufficient service support for operations during this high season. Thank you once again and we hope to see you again very soon....

Penang Island, Malaysia
Reviewed 29 December 2015 via mobile

After staying at the wonderful seven terraces hotel in Georgetown we decided to end the stay with a few days at the Rasa Sayang so our son could enjoy the kids club and facilities. The staff were really good, there was a big mix up with our room which meant we had to wait a long time but the manager...

 Report
Helpful?
Thank Sadaf L
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Sadaf L: Thank you for choosing to stay at our resort. We are pleased that you were able to spend a few days in Batu Feringgi with your family. We are sorry to hear that there was a mix up in the room allocation and we are pleased that it was resolved quickly. We have noted your comment with...

London, United Kingdom
Reviewed 29 December 2015

We stayed here for two weeks in November. Honestly you didn't need to pay for any food because you got so much as part of the Rasa Sayang package. Breakfast, coffee and soft drinks around the pool, a R80 per day credit against food and beverages which would cover lunch, afternoon tea plus evening cocktails and canapes!! I honestly left...

 Report
Helpful?
2Thank Alison R
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Alison R: Thank you for taking time to review our resort. We are pleased that you chose to stay with us last month and that your stay was most enjoyable. We have noted your comments with regards to the decor which we will review for our future plans. We are pleased that our colleagues took good care of you....

Llanfairfechan, United Kingdom
Reviewed 29 December 2015

I am staying at this hotel,so far it has been excellent ,but oh dear,when I looked up about the hotel before arriving,it read that they insist that long trouser and shoes,no flip flops in lounge,swimwear or children running around,having said that,all that went by the wayside,such a shame,this is the third day of a two week stay,so sad,on paper it...

 Report
Helpful?
1Thank BryKei
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear BryKei: Thank you for your feedback with regards to your recent stay with us. We have noted your comments about the dress code at Rasa Wing Lounge and Feringgi Grill. We would like to make every evening cocktail and dinner at Feringgi Grill an occasion and thus the dress code. However, guests may opt to sit by the terrace...

Holland
Reviewed 29 December 2015

We liked the outside area of the hotel, garden and swimming pool, very much. The room on the other end was very average and a bit cramped when you have to put a cot in it as well. As for dining, we couldn't go to all the restaurants because of the children so we ended up in the restaurant where...

 Report
Helpful?
Thank Karin10
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Karin10: Thank you for your review of our resort. We are pleased that you chose to stay with us. Please do contact us at communications.rsr@shangri-la.com to let us know if you prefer a bigger room for your future stay. Thank you also for your comments with regards to Spice Market Cafe. Please do write to us with your comments...

Kuala Lumpur, Malaysia
Reviewed 29 December 2015

The hotel was built in the 1970's but has also went through later refurbishments, so you get with this property the sense of established prestige that the Shangri-La brand conjures. It is right on the beach and thus easy to find sea-facing rooms. Sea is quite good or rather better than I expected for a city like Penang... its not...

 Report
Helpful?
1Thank steppenw0lfe
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear steppenw0lfe: Thank you for your review of our resort. We are pleased that you chose to spend your recent holidays with us. We are pleased to have a well travelled guest stay with us. We truly appreciate your kind comments and we look forward to your future visits in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director...

New York City, New York
Reviewed 28 December 2015 via mobile

A friend suggested that I visit Penang for the curry and the culture. After reading some reviews I booked two nights at the Shangri-la Rasa hotel in the Garden Wing with a sea view. As I entered the lobby of the hotel, it had a feel of family packaged holiday property with screaming children and nonchalant parents. The person checking...

 Report
Helpful?
1Thank Lifesowelltravelled
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Lifesowelltravelled: Thank you for your candid review of your recent stay with us. We have read your review and we feel that you are certainly more suited to the peacful and cloistered ambience of Rasa Wing. We hope that you will give us a second chance to impress you. We hope to see you again at Rasa Sayang Resort...

Ludlow, United Kingdom
Reviewed 27 December 2015 via mobile

Had a great two weeks at this hotel loved the swimming pool .just what we needed after a sad event in my family. The buffet meals are so good plenty fresh food. Had a lovely bedroom over looking the pool was kept very clean by the cleaning staff.All staff in this hotel very kind and friendly.

 Report
Helpful?
Thank Angela H
SL_Penang, Colelague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Angela H: Thank you for your review of our resort. We are glad that you felt better after staying with us. We are pleased that the buffets and your room were to your satisfaction. Thank you also for your kind words for our colleagues. We hope to see you again soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of...

Hong Kong, China
Reviewed 27 December 2015 via mobile

Excellent resort. Well run. Great pools, great buffets. Even have 9 holes pitch and putt. We had a huge family reunion there. 25 pax from around world. All loved it. However traffic to and from hotel can be horrendous. Can take 1 hour each way. Can't help it as Batu Ferringhi access is limited with single lane, two way road

 Report
Helpful?
Thank RCX993
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear RCX993: Thank you for choosing our resort for your recent family reunion. The Batu Feringgi Road tends to get congested during festive season. We advise guests to plan ahead if moving around in Penang. We hope that you had an enjoyable time with us and we look forward to seeing you again soon. Warmest regards, Suleiman Tunku Abdul Rahman...

2,867 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2435)
Viewed
Pool/Beach Area (366)
Viewed
Hotel & Grounds (451)
Viewed
Room/Suite (319)
Viewed
View from Room (192)
Viewed
Dining (175)
Viewed
Family/Play Areas (9)
Viewed
Bathroom (66)
Viewed
Business Centre/Function Rooms (2)
Viewed
2:22
Videos (1)
Viewed
Other (854)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (416)
Viewed
Amenities (90)
Viewed
Beach (13)
Viewed
Garden Wing Jacuzzi (2)
Viewed
Garden Wing King Room with Balcony (40)
Viewed
Main Pool (20)
Viewed
Rasa Wing Jacuzzi (2)
Viewed
Rasa Wing King Room with Terrace (42)
Viewed
Rasa Wing Pool (16)
Viewed
Rasa Wing Studio Suite with Balcony (51)
Viewed
Dining (46)
Viewed
The Hotel (94)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
View from Room (1)
Viewed
Room/Suite (4)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (7)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Batu Ferringhi
0.4 km away
Golden Sands Resort by Shangri-La
1.9 km away
Hard Rock Hotel Penang
Hard Rock Hotel Penang
#2 of 11 in Batu Ferringhi
3,926 reviews
1.2 km away
PARKROYAL Penang Resort, Malaysia
Show Prices
Show Prices
Show Prices
11.0 km away
Eastern & Oriental Hotel
Eastern & Oriental Hotel
#11 of 84 in George Town
3,445 reviews
1.1 km away
Holiday Inn Resort Penang
Holiday Inn Resort Penang
#4 of 11 in Batu Ferringhi
2,146 reviews
11.5 km away
Seven Terraces
Seven Terraces
#1 of 84 in George Town
797 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: ₹ 10,472 - ₹ 20,168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Orbitz, Hotels.com, Expedia, Hotwire, Booking.com, Travelocity, Cancelon, getaroom.com, HRS, TripOnline SA and HotelQuickly so you can book your Shangri-La's Rasa Sayang Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Hotel Style:
#1 On the Beach Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Business Hotel in Batu Ferringhi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Rasa Sayang Resort & Spa staff and other travellers.
67 questions
Ask a question

See all questions (67)

Questions? Get answers from Shangri-La's Rasa Sayang Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachview, on a higher floor”
Leeyuk, 20 May 2017 | Read review
“Some rooms have gardens and we really enjoyed having one so you may want to ask about this option”
rjf1002014, 17 May 2017 | Read review
“Great view for sea-view room”
, 3 May 2017 | Read review
“Aim for top floor and se views.”
lynnesw, 1 May 2017 | Read review
“all the rooms are sea view facing. So don't pay extra for sea view facing room.”
Where_2_Stay_M, 30 Apr 2017 | Read review
5 of 5
Cancelon
US$ 181* /night
View Deal
Hotels.comUS$ 187
Shangri-La.comUS$ 185
AMOMAUS$ 338
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates