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Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
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2,923 Reviews from our TripAdvisor Community

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There are newer reviews for Golden Sands Resort by Shangri-La
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Showing 2,720: English reviews
London, United Kingdom
Reviewed 16 November 2015 via mobile

Was extremely disappointed by this hotel that is part of the Shangri La group. I am a golden circle member and used to a high standard Shangri La property.The hotel needs urgent renovation, rooms are dated and unfortunately the staff could not cope during breakfast and dinner service, which meant my visit with my wife and 2 year old son...

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Helpful?
2Thank slbhd
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear sibhd: Thank you for your candid feedback. We are concerned that you did not have a wonderful staying experience with us. Our Golden Sands Resort by Shangri-La is a four star family resort and the ambience is more casual. We have noted your comments with regards to our rooms and hotel for our future plans. Please do write to...

Reviewed 14 November 2015

Mr Azmin had made our Stay Wonderful by being very friendly and concern of us if we are okay and whether we need anything like Taxi or Meals and always smiling. He is a great guy and we feel like home and welcomed by him!

Review collected in partnership with shangri-la.com
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Thank cyndicaixiuzhi
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear cyndicaixiuzhi: Thank you for your review of our resort. We are sure that Mr. Azmin will be very happy to know that he was mentioned so kindly in your review. We hope to have the pleasure of seeing you at our resort again in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Singapore
Reviewed 13 November 2015

Great location, next to all the hustle and bustle of Batu Ferringhi Beach - food, night market, water sports. However, the resort, despite going through a renovation was old and run down. Cracks were found in our toilets and room. Recommend going for the Poolside/Seaview Rooms as we found it difficult to dry our clothes in our Hillview Rooms. Food...

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1Thank LingC85
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear LingC85: Thank you for your feedback with regards to your recent stay at Golden Sands Resort. We have noted your comments for our future plans. We have also noted your comments to our food quality and restaurant service. We hope to have the pleasure of having you as our returnee guest again in the very near future. Warmest regards,...

Perth, Australia
Reviewed 12 November 2015

Located on the bath ferringhi nice gardens lovely pools and lots of activities on the water front from jet ski to parachuting and massages Seaview rooms have a lovely view but getting a bit tired The breakfast good variety but don't get there late shame they don't cook kway Teow fresh as this is what Penang is famous for. Great...

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1Thank Ally353
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Ally353: Thank youf or your lovely review of our resort. We have taken note of your comments with regards to the rooms for our future plans. We do have char koay teow on the menu and if you don't see it, do ask our chefs for a special order. We hope to have the opportunity of welcoming you back...

Perth, Australia
Reviewed 12 November 2015

We stayed at this resort through the Luxury Escapes deal which made it affordable. . The grounds, pool and kids' pool are also large and well-maintained and superior to other nearby resorts. There is also a water slide for the small kids which they all loved. Rooms are spacious and those with pool/ocean views have balconies. Those with hill views...

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Helpful?
Thank elaine b
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear elaine b: Thank you for your review of our lovely Golden Sands Resort. We are pleased that you were able to spend your recent holiday with us. We hope to have the pleasure of welcoming you back again very soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Pasir Ris, null, Singapore
Reviewed 10 November 2015 via mobile

Went for 3d2n in Nov 15. Very nice and big resort. A number of swimming pools by the beach. The garden cafe served a lot of varieties for breakfast. Lots of good tasty food. Room is huge with king size bed, long sofa set, writing desk, etc. Fully equipped amenities. There's gym, cool lounge, para-sailing, jet-ski if you're interested in...

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2Thank Noor711
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Noor711: Thank your for choosing to stay with us recently. We are pleased indeed that your company retreat was at our resort. Thank you for mentioning that you will return soon. We all look forward to welcoming you back in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Melbourne, Australia
Reviewed 10 November 2015

We stayed in room 634 which was facing the sea and was a perfect room to relax on the balcony with a drink before dinner. The room was in good condition - but will need a refurb within the next year or two - The staff were very friendly and were very helpful. The room was cleaned each day to...

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1Thank kazfang
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear kazfang: Thank you for staying with us. We have noted your suggestions with regards to refurbishment for our future plans. We are pleased that all went well during your stay with us. We look forward to more happy stays in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

United Kingdom
Reviewed 9 November 2015

My companion and I decided at the spur of the moment to book an Executive Suite for a 3 night stay to celebrate my birthday. The last time I stayed at the Golden Sands was some 20 years ago. Two deciding factors in choosing this property were: 1) The rooms offer an unobstructed view of the sea. In my opinion,...

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3Thank Khylune
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Khylune: Thank you for your wonderful review of our resort. It was a pleasure to have had you stay with us. We look forward to welcoming you back again in the very near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Tauranga
Reviewed 9 November 2015

Stayed here by myself, waiting to meet up with family a few days later. Excellent hotel, very friendly people, superb breakfasts- you can a wide range of delicious foods. Pool area and outdoor bar are great- I wouldn't hesitate to recommend the Golden Sands and will be back!

Review collected in partnership with shangri-la.com
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4Thank rsmatthews
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear rsmatthews: Thank you for choosing to stay at Golden Sands Resort.We are all pleased to have had the pleasure of serving you and look forward to more future stays. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

A TripAdvisor Member
Perth Hills, Australia
1 review
3 helpful votes
Reviewed 9 November 2015

best place to stay for a perfect holiday best of everything. close to night shopping and a bus to take you to town. we have stayed at this hotel many times and never had any trouble with staff, food. the last trip we had an Asian night with food there was that much of it was very hard to pick...

Review collected in partnership with shangri-la.com
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3Thank A TripAdvisor Member
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear A TripAdvisor Member: Thank you for your review. We are pleased that you enjoyed your recent stay with us. We will certainly convey your comments to our chefs. We hope to welcome you back again in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: ₹ 6,389 - ₹ 12,581 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“would recommend always asking for a room with seaview although a bit more expensive well worth the extra”
 of 5 bubbles 802keithn, 24 Mar 2017 | Read review
“Pick an even number for a sea view”
 of 5 bubbles trevorb693, 23 Mar 2017 | Read review
“Higher floors facing the sea and some floors are smoking, best to check when bookin”
 of 5 bubbles marionanddave, 22 Mar 2017 | Read review
“We stayed at high floor (7th floor), facing city view. Good enough for us!”
 of 5 bubbles Paulineisabutterfly, 22 Mar 2017 | Read review
“Both view (Hill View or Sea View) are good.”
 of 5 bubbles WSCheam, 20 Mar 2017 | Read review
5 of 5