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Golden Sands Resort by Shangri-La

Travellers' Choice award winner
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 164*
US$ 107*
US$ 164*
US$ 107*
US$ 164*
US$ 107*
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Golden Sands Resort by Shangri-La
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3,027 Reviews from our TripAdvisor Community

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There are newer reviews for Golden Sands Resort by Shangri-La
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Showing 2,820: English reviews
Singapore, Singapore
Reviewed 1 week ago

This resort is well located with clean beach and having all sort of water-sports activities. Free shutter bus services to the Shopping Malls at Georgetown and Gurney are provided. Night market is on every night along the road side outside the resort. Restaurants and a hawker centre selling local food are also within walking distance. Breakfast at the resort is...

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Helpful?
Thank Lawfok
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Lawfok, We are delighted to hear that we have made your vacation memorable. Thank you for sharing your "Great beach location with beautiful landscape" with other travelers on Trip Advisor. Our friendly and attentive staff will go the extra mile for our guests and nothing is too much to ask for. I am glad that you liked the resort...

Reviewed 1 week ago

I just came back from a short holiday with my family at this hotel. It was one of the nicest stay ever. I have stayed in similar ranking hotels before but was pleasantly surprised by the excellent service right from the start to the end. This is the kind of service a hotel should provide should they want their guests...

Review collected in partnership with shangri-la.com
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Helpful?
Thank JennAnthoa
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear JennAnthoa, Thank you for your brief summary about your recent stay experience at Golden Sands Resort by Shangri-La. We are very happy that our resort with its services were up to your satisfaction and that you had a wonderful time and enjoyed your stay with us. Guest satisfaction is of paramount importance for us and we take pride in...

Reviewed 1 week ago

Had a wonderful short break. Received surprise birthday cake for my son from the management. Thanks to Mr Danny Yap (Events Manager). Choice of breakfast menu. Beautiful pool. Nice and spacious garden.

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Syikin_saad
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Syikin_saad, Thank you for this wonderful feedback. We greatly appreciate the time you have taken in reviewing your recent stay here at Golden Sands Resort by Shangri-La. As we constantly aim to deliver excellent hospitality and your complimentary words on your experience are certainly well received. We look forward to welcoming you back here again in the future. Best...

Hull
Reviewed 1 week ago via mobile

Hello! A few years ago my very good friend stayed here and highly recommended it!! Twelve days ago we stayed next door in The Shangrila Rasa Sayang in the Rasa wing and although we knew it wouldn't be AS good, we thought, as it's a "Shangrila" it would be ok. How wrong could we be!!! Day 1. Check in. First...

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Helpful?
Thank jules231
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear jules231, I am deeply saddened to receive your hugely negative review. I am very sorry to see that you did not enjoy your stay with us. It seems that very little went well for you, and that is extremely disappointing considering how hard we try to please and help all of our guests. We would like to further investigate...

Singapore, Singapore
Reviewed 1 week ago via mobile

Have pretty pleasant stay from 14th-17th May. This trip was arranged for my bf bday. Surprised cake was arranged by F&B staffs in morning during our bf time. Another surprised was the room. The hskp team has decorated bday decor for my bf. What is the most surprising was a bottle of wine complimentary was sent to our room soon...

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Helpful?
Thank Tjhinlily
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Tjhinlily, Thank you for taking the time to share your detailed Penang experience with other travelers on TripAdvisor. We appreciated and delighted to read your "Pleasant Stay" review. I am thrilled that you are happy with the attentive service we provided and had a great memorable vacation in Penang. We also appreciated you highlighting our team members. Thank you...

Reviewed 1 week ago

Terrible Cleanliness in the Room and bad service by the hotel staff. Service has decreased drastically in recent Years. Majority of the hotel staff at Golden Sands Resort by Shangri-La have no passion to work in Hotel/F&B

Review collected in partnership with shangri-la.com
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Helpful?
Thank nibandar
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear nibandar, Thank you for taking the time to share your recent stay experience with us, we much appreciated and your feedback is very important to us. It saddens me to read such huge disappointment with regards to the cleanliness in the room. Please accept our sincere apology. Your comments have been addressed with our team, I assure you I...

Reviewed 1 week ago

Response is fast and good. Any feedback or request hotel will take it serious and action fast. Although this is a family resort. It would be very happening during high seasons. But when is low season, you will enjoy a peaceful stay at this hotel.

Review collected in partnership with shangri-la.com
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Helpful?
Thank JevYeoh
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear JevYeoh, It was pleasure to read such a wonderful feedback. Thank you for your time and kind words. Our entire team is delighted to read your review and pleased to see that you enjoyed your stay at Golden Sands Resort by Shangri-La. We are looking forward to welcome you back in near future. Best regards, Suleiman Tunku Abdul Rahman...

Reviewed 1 week ago

Great location Excellant Services very friendly staff,a warm and welcoming hotel highly recommend to any one travelling to Island off Penang in Malaysia , close to night markets which are on every night of the week.

Review collected in partnership with shangri-la.com
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Helpful?
Thank henryk9
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear henryk9, Thank you for sharing your kind review on TripAdvisor following by your recent stay at Golden Sands Resort by Shangri-La. Our team is proud to know that you had a memorable stay at our resort and found hotel's location is great and service is excellent. Thank you for mentioning staff are friendly as well. We look forward to...

Cranleigh
Reviewed 1 week ago

I have stayed at other Shangri-La hotels in Asia and this was a bit of a disappointment in terms of quality.We had a good greeting on arrival but our room although spacious and clean was somewhat tired in terms of decor. The buffet breakfast was poor as was the evening buffet. The Italian style restaurant was better but at one...

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Helpful?
Thank pongopete
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear pongopete, Thank you for leaving your review following your stay with us. I am sorry that you were left underwhelmed by your experience and encountered some service issues during your visit. This is certainly not the usual high standards we strive for here at the resort. I was glad to read your "The staff in general were very attentive...

Melbourne, Australia
Reviewed 1 week ago

This resort by far, was the best. I travel a lot, and have experienced my fare share of resorts. It all begins with the greeting you receive from the warm staff, to the complimentary welcome drink. The rooms are exceptionally clean, modern and provide a million dollar view on the outside balcony. Buffet breakfast was diverse, and staff were able...

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Helpful?
Thank emano3692
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear emano3692, I am delighted to read your "The best resort experience ever!!!" review. Thank you for your brief summary about your recent visit and we are very happy that Golden Sands Resort by Shangri-La's room, facilities and services were up to your satisfaction and that you enjoyed your stay. Each of our team members indeed work very hard ensuring...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: ₹ 6,335 - ₹ 12,541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Travelocity, Orbitz, Expedia, Asiatravel.com Holdings, Hotwire, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelQuickly, TripOnline SA and HRS so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Luxury Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
46 questions
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Moruya, Australia
Singapore, Singapore
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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea/pool view is a must”
Rob_from_TW, 29 May 2017 | Read review
“Ask for a sea view room. A hill view room is just that and can be a little noisy.”
Mansay, 28 May 2017 | Read review
“Ask for a non smoking, sea view room”
Lisarow_Travellers, 27 May 2017 | Read review
“Both executive & deluxe rooms are the same size so no point paying more for executive rooms”
Disha_Mohan, 23 May 2017 | Read review
“Higher floors with sea view”
Lawfok, 22 May 2017 | Read review
5 of 5
Hotels.com
US$ 107* /night
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Asia TravelUS$ 164
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*Disclaimer
Prices are for 1 room, 2 adults
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