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Westminster Hotel

Traveller (108)
Room & Suite (50)
Traveller (108)
Room & Suite (50)
Pool & Beach (2)
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Property amenities
Bar/Lounge
Free Internet
Free Parking
Wheelchair Access
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Family
Great View
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
156Restaurantswithin 0.5 km
61Attractionswithin 0.5 km
Reviews & more
673Reviews
108Photos
14Q+A
100Room tips
Traveller rating
  • 134
  • 217
  • 149
  • 71
  • 102
Time of year
Traveller type
Language
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  • English
Show reviews that mention
My wife. 2 friends and myself have just spent an enjoyable weekend (Friday to Monday) at the Westminster Hotel, our room 78 was clean, well decorated and comfortable. I gave the hotel 5 stars because I got great value. All the staff were friendly and accommodating.
My wife is a c
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We arrived on an organized coast trip and as we arrived the hotel looked quite smart, on entering the bar is straight in front of you with lounge and dining room leading off, stairs leading to rooms quite narrow and a small lift available. On reaching our room we found the door v
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We were here as part of a coach party for a 3 night break earlier in the month. We had read several bad reviews of this hotel but decided to go with an open mind. We are glad we did because we couldn't fault it. Our room and bathroom were clean, the towels were good quality and
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Booked direct with the Hotel and they upgraded my room to a sea view room no extra cost. The staff were very friendly and helpful, I rang a couple of times prior to my stop and they were very helpful. Room was spotless, cleaned to a very high standard and had beautiful sea views.
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This hotel is in a prime spot and a beautiful location but the staff really let this hotel down. They were really unhelpful and looked like work was the last place they wanted to be. It seemed chaotic at times and one person working both bar and reception at one point. Bar prices
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Response from Carol A, Owner at Westminster Hotel
Responded 29 Oct 2018
There is very little positives to be taken from this review, the only one being you have put your full name on it, so we know who you are. A very tall gentleman who arrived on a coach party, the last of three to arrive, on a pair of crutches, having said nothing to anyone at any time from your booking to arrival, that you would be using them. As we were full, you had been pre-allocated a third floor bedroom, next to the lift. You returned to reception and very nastily read me the riot act about fire regulations for some 15 minutes, all of you comments being completely wrong. As we were full there was nothing I could do to move you, especially as you were at fault for not mentioning your usage of crutches to get around. Having been here for less than half an hour, a lovely couple who had asked for ground floor and been allocated ground floor, asked if they could move to a room with a bath, as theirs had a shower cubical. I went out of my way to find you and offer you their room, my cleaning staff quickly re-prepared both rooms for the swap to take place, we even offered to move your belongings. All this from unhelpful staff !!!!! Had I have known in advance I would have asked someone much nicer than you to swap. Throughout your stay you did nothing but moan about just about everything and everyone else in the hotel. You even goaded another guest (also on crutches) to fall/trip, who reported your nasty attitude, as did two other guests who overheard you. We are not chaotic, we are busy, and most of the time we have two persons on the bar, one will only disappear to assist guests. Our prices are not expensive for a hotel, we also have a happy hour, but as you hardly used it why would you even mention it. I am pleased you do not wish to return as I would not like you back. My hard working staff are amazing, but dealing with the British general public is getting harder and harder, people like you test everyone's patience to the maximum, and can make staff choose a different industry to work in !!! It is a shame that the other 149 people staying here at the same time as you have not placed a review, to give a fairer picture of our hotel.
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Just spend a little time on maintenance PLEASE
room 22
when was this carpet last vacuumed
cracked windows
Bedroom in the westminster hotel
Previous
Do you cater for gluten free as are coming up in two weeks staying for a week can you let me know
hello, yes we do, just phone us a few days before to remind us 01745 342241. Carol x
0 votes
Do you have a lift
Yes
0 votes
Do the rooms have hairdryers?
hello, yes all our bedrooms have hairdryers carol x
1 vote
Show all answers
Are there parking with the hotel
There is a small car park at the back of the hotel, it is a very tight entrance tho
0 votes
Show all answers
What is the phone No there?
hello 01745 342241
0 votes
Previous
"Request a sea view. You might get one."
"Ring the reception who will do their best to sort you out."
"we had a sea view but was hard to see because windows were quite small and covered with net curtains."
"Facing the sea! Lower floors, if you struggle with stairs; lift is small,but o.k. if you are patient."
"Sea view rooms are available (we were at the rear)"
Previous
PRICE RANGE
US$ 64 - US$ 115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westminster hotel rhyl
LOCATION
United KingdomWalesNorth WalesRhyl
NUMBER OF ROOMS
142
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