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Las Casitas Village, A Waldorf Astoria Resort

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Las Casitas Village, A Waldorf Astoria Resort
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1,381 Reviews from our TripAdvisor Community

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Showing 1,293: English reviews
Texas
Reviewed 2 days ago NEW

We loved everything abut this resort. The staff were/are amazing! The food is really good Their private island was my favorite place to go and hang out. They have horse back riding. They take small groups 1-3 people at a time and really customize the ride for the people. They will take you out in the water on the horse...

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Helpful?
Thank jkovar
Reviewed 2 days ago NEWvia mobile

Overall, I have very mixed feelings about our stay here...it's very clean for the most part and the ocean views are great. Food and drinks are good (but pricey!) and staff is very courteous. We even had traditional thanksgiving dinner served to our room for 8 and it was very, very good! There is a lot to do for families...

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Helpful?
Thank Laura E
Long Island, New York
Reviewed 1 week ago

Fantastic resort! a bit far from the airport but we had a car so I didn't mind driving! very impressive place when you first drive in, a bit or updates are in order but lots to do and see. I can see this place closing in a few years for a fun overhaul on some units. Staff WAS FANTASTIC!!! Can...

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Helpful?
Thank Rxing
Lakewood Ranch, FL, United States
Reviewed 1 week ago

The facility is nice but getting tired in certain areas. The beach needs work and upgrading but is adequate. The pools are very good but there is a charge for the water park which is out of line given the facility overall price. We had a casita with 3 large bedrooms and a very large common space and kitchen. Furniture...

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Helpful?
Thank C6453LYwilliama
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for taking time to share your comments with us. Sincerely, Maria Vega

San Juan, Puerto Rico
Reviewed 1 week ago

We had problems with family members with limited walking abilities. Access to Las Casitas must be walking even if raining. Distance between facilities are too far and many steps between one location to another.

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2Thank rrrpuri
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your comments! Yes, we are a beautiful, spacious and open property. It could be challenge for some, but we always have transportation services available 24 hours. Sincerely, Maria Vega

McAllen, Texas
Reviewed 1 week ago

The Casitas are very comfortable and convenient for big family the views are beautiful and the surrounding are very clean with beautiful landscaping. We enjoy both pools and the coqui water park. Even though it rain most of the days of our stay the kids had a great time. There is a golf cart service that takes you to the...

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Thank Grilaz
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for sharing your beautiful comments about our property Las Casitas Village. Sincerely, Maria Vega

Austin, United States
Reviewed 2 weeks ago

This was one of the best hotel experiences I've ever had. Our casita was huge with really two separate apartments upstairs and down so my parents could make their decaf coffee upstairs and we could have our regular coffee in the bigger kitchen downstairs. The water park is small, so we paid less for just the 2nd half of the...

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Helpful?
Thank devonb16
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for taking time to share your experience with us. We truly hope to welcome you and your family back. Sincerely, Maria Vega

Reviewed 2 weeks ago

This is my second time in El Conquistador but this time I stayed at Las Casitas. My experience was quite different from the first time when I stayed at the hotel, The hotel rooms had humidity on the rugs and walls. Most of my stay was not good because of my allergies. The experience in Las Casitas was completely different...

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Helpful?
Thank dialmac2016
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for sharing your feedback with us and we will be more than happy to welcome you and your family back. Sincerely, Maria Vega

Hackensack, New Jersey
Reviewed 2 weeks ago

One of the best places I've stayed at. Amazing location with a 180 degrees view of the ocean, courteous staff, awesome private island(Palomino) and great restaurants. Would certainly want to come back some day.

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Thank WanderingClicker
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for your review. SIncerely, Maria Vega

Oakville, Canada
Reviewed 2 weeks ago

Hidden fees not revealed till end of stay. Beware. Make sure you receive all the details as far as cost and not have someone spring them on you at checkout. They have no interest in resolving any disputed charges.

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Helpful?
Thank Sarah M
Maria V, Las Casitas Guest Services Director at Las Casitas Village, A Waldorf Astoria Resort, responded to this review

Thank you for your stay and for your feedback. We are really sorry that at the moment of booking, your third party did not disclose the extra fees not cover on their package. I understand that at check out the Manager on Duty as good faith extended a credit to your balance and offered to contact your third party to...

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El Conquistador Resort, A Waldorf Astoria Resort
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 

Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Price Range: ₹ 15,771 - ₹ 42,461 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
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Questions & Answers

Here's what travellers have asked, with answers from Las Casitas Village, A Waldorf Astoria Resort staff and other travellers.
49 questions
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Questions? Get answers from Las Casitas Village, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose a room closer to the other hotel and the walk isn't bad! no need for transportation if you are on the closer side to the other hotel.”
 of 5 bubbles Rxing, 1 Dec 2016 | Read review
“Ast the Casitas near the best swimming pool and facing the sea”
 of 5 bubbles janinachopin, 21 Sep 2016 | Read review
“Get room with balcony and views to the east (Palomino island)”
 of 5 bubbles acruetsr, 14 Sep 2016 | Read review
“Call and get a room on the south side”
 of 5 bubbles karlb485, 5 Sep 2016 | Read review
“5075 has a great view of the ocean!”
 of 5 bubbles JimK444, 5 Sep 2016 | Read review
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