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El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
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7,098 Reviews from our TripAdvisor Community

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Showing 6,543: English reviews
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A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

This was my 2nd time at the El Conquistador. My family had a great time but I was disappointed in our room. It was very run down. There were cracks in ceiling / walls and the butler service appeared non existent. I had to call twice for ice and for laundry and dish detergent. The hotel appears to lack communication...

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Helpful?
Thank A TripAdvisor Member
HOTEL’S FAVOURITE REVIEW
Reviewed 23 October 2016 via mobile

If you stay at this hotel you have it all, Great view , nice pool , all kind of restaurants, shops , beach , water park , it's like a small town. The staff was very friendly and welcoming and the food was amazing, you must try the steak house and enjoy some drinks and the view from the jacuzzi

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Helpful?
11Thank Felix V
About Hotel's Favourite Review
Keyla_Michelle, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Hello Felix! Thank you for your great feedback. The Conquistador family hopes to see you again!

New York City, New York
Reviewed yesterday NEW

Arrived booked double beds they said didn't have for first night and said they could only give us one king and inflatable bed .. they ended up finding me a room an hour and a half later .. toilet ended up overflowing into room 3rd day in .. restaurants were so expensive especially dinner for family of 4 get ready...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank calebgarrodb
Massachusetts, United States
Reviewed yesterday NEW

We spent a week - had a great time. We had a suite with adjoining bedrooms. Very spacious and modern. Amenities were great, Palomino Island was beautiful and ferry to island was efficient. If possible, use the dining plan - restaurant options are plentiful, food is good and beverages are unlimited! Will absolutely be back and couldn't disagree more with...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank U2940MHjoanneh
Boston, Massachusetts
Reviewed yesterday NEW

We knew we were going to a resort on a cliff, but didn't know we'd feel like we were literally "trapped" there and going to pay A LOT for very poor service and food. The room at the Marina Level was a good location, but the 25-minute process to go from the lobby to our room via elevator (for 90%...

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Helpful?
Thank David P
Harrisburg, Pennsylvania
Reviewed yesterday NEW

This resort has so much to do. Wake up and jump on the ferry to the resort's own island, Palomino. The island has jetskis, paddleboards, snorkling, bocce, chess, miniature golf, horseback riding, horseshoes, table tennis; basically anything you would need to keep you and your kids entertained. Then go back to the resort and hit up the waterpark, multiple pools,...

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Helpful?
Thank Mike B
Denver, Colorado
Reviewed yesterday NEW

I would highly recommend this hotel as a place to stay on the North Coast of Puerto Rico. My husband and I loved the location which was close to the rainforest, tours and Old San Juan was just an hour away. The rooms were clean and modern and the view spectacular. Would definitely stay here again.

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Helpful?
Thank lperkinscolorado
Reviewed 2 days ago NEWvia mobile

We stayed at La Marina (close to the harbor and the water park) for 3 nights with 2 teens. It's mixed feelings since the resort has a lot to offer, many restaurants, a water park, a great beach on a small island etc. we enjoyed most of it. Food is average, we tried 4 of the casual restaurants. The main...

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Helpful?
1Thank Islb
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Islb, Thank you for taking the time to share your review with us. We apologize that we did not exceed your expectations during your recent stay with us. We appreciate your candid feedback which we have shared with our executive team as it allows us to identify areas of opportunities to further enhance our offerings. We are happy to see...

Austin, Texas
Reviewed 2 days ago NEW

This resort is a very nice and complete facility. There are many restaurants, activities, and shops within this resort. The activities include horseback riding, surfing, scuba, swimming, a private island for many activities, sight seeing, and more. It is a great place for families since there are many things for kids to do and enjoy.

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Helpful?
Thank rwmoreau
FelicianoL1, Guest Relations Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

RWMoreau, Thank you for your 5 star review! I am delighted to see you had such a wonderful experience during your recent stay with us and that you were able to enjoy many of our on-site amenities and activities! We hope to welcome you again in the near future.

Reviewed 2 days ago NEWvia mobile

The only good thing about this hotel was the waiter at Chops, Carlos (can't remember his last name but he said he's around 40 and has 2 daughters) He was extremely attentive and made us enjoy our dinner experience. Fried oreo is a must have.

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Helpful?
Thank katerina p
FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review

Katerina, Thank you for sharing your review with us. We apologize that we did not exceed your overall expectations during your recent stay with us. Thank you for taking the time to highlight the service you received at Chops Steakhouse. Thank you again for your feedback.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
Region: Caribbean > Puerto Rico > Fajardo
Price Range: ₹ 13,170 - ₹ 27,143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Reservation Options:
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
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Questions & Answers

Here's what travellers have asked, with answers from El Conquistador Resort, A Waldorf Astoria Resort staff and other travellers.
287 questions
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Questions? Get answers from El Conquistador Resort, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Marina Level - has the best view and feels more like a village.”
 of 5 bubbles davidpX8463EX, 27 Feb 2017 | Read review
“the higher rooms have a great view of the sea and the island”
 of 5 bubbles rwmoreau, 26 Feb 2017 | Read review
“Rooms at the Marina are closest to both the Coqui Water Park and the ferry to the beach (beautiful ferry ride!!)”
 of 5 bubbles jman810, 26 Feb 2017 | Read review
“stay on upper level”
 of 5 bubbles russelljdavis, 25 Feb 2017 | Read review
“La Marina rooms give easy access to Coqui Waterpark and the Palomino Island ferry”
 of 5 bubbles 855virginiaw, 25 Feb 2017 | Read review
5 of 5