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Via Crosare 15, 38010 Andalo Italy
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Hotel direct offer!Special rate available
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (310)
Room & Suite (66)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.


#8 of 49 hotels in Andalo
Travellers' Choice
Hotel Serena is located in the fantastic backdrop of the Dolomites, at the foot of the Brenta group of mountains and the slopes of the Paganella. Many are the opportunities for amusement and relaxation in the area and the guests will enjoy a fantastic experience. At Hotel Serena, guest will find a welcoming family atmosphere.The Hotel is located in a particularly fortunate and convenient position, close to the park with the Lake of Andalo and to the town centre. The meadows around the Hotel provide numerous opportunities for children's games while the central position and public services allow the guests to leave the car in the Hotel parking for most of the stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Entertainment staff
Electric vehicle charging station
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Kids' meals
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Facial treatments
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Room service
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
Park View
Centrally Located
Languages Spoken
German, Italian
Hotel links
Special Rate:Special rate available
1082Reviews18Q+A0Room tips
Traveller rating
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  • 204
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Time of year
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NorthStar60403723077 wrote a review Mar 2019
Deggendorf, Germany1 contribution
As a family we spent a very nice skiing holiday. For families an ideal hotel, very clean rooms with daily cleaning, friendly staff, excellent food and very good child care. The ski bus stop directly in front of the hotel is practical. Conclusion: Recommended as a family hotel.
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Review collected in partnership with this hotel
Date of stay: March 2019
Sleep Quality
Trip type: Travelled with family
Response from HotelSerena, Responsabile reception at Family Hotel Serena
Responded 23 Mar 2019
Dear family, Thank you for sharing your feedback following your stay at our 100% family hotel. We are delighted to read that you enjoyed your time with us and we are also so pleased to hear that our clean rooms, staff, and location were among the highlights of your experience with us. We very much look forward to welcoming you back before too long, with the promise to add that little extra to your guest journey; nudging those contented 4 stars up to an exceptional 5. Kind regards from the Dolomites! Beatrice Bottamedi
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MurenaRoma wrote a review Feb 2017
Roma15 contributions11 helpful votes
Just perfect for both kids and adults!fine food for all and special attention and patience for kids.entertainment for small and big kids and peace for parents!nice spaces to stay together as well (nice pool). I warmly recommend this small family run hotel for its quality and dedication to kids! Well done and see you next year! Un grazie speciale a Simona e Gianluigi dell animazione e al nostro cameriere della sera e allo chef bravissimo! Saluti anche da super nonna !
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Date of stay: February 2017Trip type: Travelled with family
Response from HotelSerena, Responsabile relazioni con la clientela at Family Hotel Serena
Responded 27 Feb 2017
Dear Family, we would like to thank you for your precious review. We're happy to hear that each component of the whole family is satisfied with our services and we want to thank you for stressing some positive features of our house. Our family hotel has the happines of each kid as first aim: when childrens are at ease parents can really realx and truly enjoy the hioliday. We're glad you also enjoyed the food and the service in our restaurant where all the staff in constantly looking to please all the needs. We'll be more than glad to host you again in future, we'll wait for you. Our best regards to all the family, in particular to Nonna! Beatrice Bottamedi
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Daniele F wrote a review Jul 2016
Sydney, Australia13 contributions3 helpful votes
Hotel 4 stars family wellness, but in my opinion could be 5 stars, I tried all the 4 or Grand Hotel in Andalo but Serena Hotel is absolutely the best in Andalo !!!!. Welcoming amazing , rooms, cleaning, swimming pool ...... 5 stars. Thanks again for the amazing time here !
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Date of stay: July 2016Trip type: Travelled with family
Response from HotelSerena, Proprietario at Family Hotel Serena
Responded 6 Jul 2016
Dear, it has been a pleasure to have you and your son as our guests. Your review is even more appreciated because is from a worldwide traveler like you. We are glad you enjoied your stay and we would be more than honoured to have you back here in our house. With all the best regards we wish you a lovely summer, Dante Bottamedi
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jointly wrote a review Feb 2013
Italy18 contributions8 helpful votes
This is the perfect place to spent holidays in the winter time for couples and families. In the center of Andalo where the ski slpes an be reached by foot, You can find youself at home with the are that the owner and the staff have for their guests. Exellent food and a perfect modern wellness area...I absolutely recommend it!
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Date of stay: February 2013
Sleep Quality
Trip type: Travelled as a couple
Motyx wrote a review Dec 2011
Prague, Czech Republic7 contributions5 helpful votes
We stayed in this hotel last year during February. The position is perfect due to just a couple of minutes (4) walk to the center of Andalo. The service would deserve a higher mark than possible 5 :-) . What I would say was the best was the food and wellness center. We really enjoyed every dish served and the whirlpool and saunas were relaxing. We are really looking forward to be there this winter!
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Date of stay: February 2011
Sleep Quality
Trip type: Travelled with friends
ItalyTrentino-Alto AdigeProvince of TrentoAndalo
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Frequently Asked Questions about Family Hotel Serena
Which popular attractions are close to Family Hotel Serena?
Nearby attractions include Mostra Miniature e Presepi (0.4 km), Paganella (0.5 km), and Spa & Wellness ACQUAin Andalo Life (0.5 km).
What are some of the property amenities at Family Hotel Serena?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Family Hotel Serena?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Family Hotel Serena?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Family Hotel Serena?
Yes, free parking is available to guests.
What are some restaurants close to Family Hotel Serena?
Conveniently located restaurants include Bistrot Dolomieu, Ristorante Trattoria Al Faggio, and Ristorante Tavel.
Are there opportunities to exercise at Family Hotel Serena?
Yes, guests have access to an indoor pool and a sauna during their stay.
Is Family Hotel Serena located near the city centre?
Yes, it is 0.3 km away from the centre of Andalo.
Are any cleaning services offered at Family Hotel Serena?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Family Hotel Serena?
The staff speaks multiple languages, including German and Italian.
Are there any historical sites close to Family Hotel Serena?
Many travellers enjoy visiting Parrocchia di Spormaggiore (6.8 km).