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The Pelican Lodge

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The Pelican Lodge
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114 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Nairobi, Kenya
Reviewed 2 weeks ago

Overall experience can be summed up as GOOD, Pick the cottages they have the best views as they face the lake. if available insist on cottages facing the lake (Elementaita).A great place for bird lovers/ watchers as well. A summary of food, rooms, and overall service. Rooms (cottages) 3.5/5 (Hot Showers only available on request! they will 'send' hot water...

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Helpful?
Thank M_Mulwa80
Reviewed 2 weeks ago via mobile

Poor services from the hotel, the staffs are demotivated. Waiters are not bothered,you get to the hotel and no one comes to take your order finally when you've managed to get one they bring menu and disappear

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Helpful?
Thank Janet M
Thepelicanlodge, Public Relations Manager at The Pelican Lodge, responded to this review

Greetings, Thank you for taking your time out to visit the lodge. We have taken into consideration your feedback and shall look into the same to ensure better service delivery in future.

Reviewed 2 weeks ago via mobile

The lodge has dipped to a pathetic level in terms of service . The waiters are aloof and disinterested. The security guards are just extremely disenfranchised and arrogant. We waited for 37 minutes to be served only to be told it's buffet ...we decided to leave then got detained at the gate on grounds that we didn't have a clearance...

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Helpful?
Thank EddyTyler
Thepelicanlodge, Public Relations Manager at The Pelican Lodge, responded to this review

Greetings, We have raised this issue with our security team and are looking into the same to ensure ease of operation of clients on site. Kindly accept our sincere apologies on any inconvenience caused.

Reviewed 3 weeks ago via mobile

The lodge is Good when there are a few people like 30-50 pax. The food was good and fresh when we were few. On 24th December when more people came until it was at full capacity, the confusion started. At dinner time the food got finished and few guests including myself had to do with boiled chicken and cabbage. Never...

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Helpful?
Thank Rose M
Thepelicanlodge, Public Relations Manager at The Pelican Lodge, responded to this review

Greetings, We hope you are well today. We apologize for the inconvenience you received over your Christmas Eve. We take all that you have taken in stride and will work to ensure that this does not happen again.

Reviewed 3 weeks ago via mobile

Such a rip off. Nothing compared to whats on the website. No Tvs in the rooms, WiFi Internet too weak, Bad food and poor customer service. No intercom between the rooms and service providers. No cancellation policy. Feels like a con game

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Helpful?
Thank felix o
Thepelicanlodge, Public Relations Manager at The Pelican Lodge, responded to this review

Greetings, Thank you for taking your time out to visit us. In response please note that all information is listed on website to ensure proper client education prior to arrival i.e. 1. TV is accessed in the lounge area 2. Wi-Fi is strongest in common areas 3. Hotel information card in the rooms have the reception numbers - The cottages...

Europe
Reviewed 5 weeks ago via mobile

Our driver had to practically unglue us from the flamingos in Bogoria and after 5pm we are back on the main road. At 6:48 we turn right in Nakuru but it takes us almost an hour to find our lodge as it is after dark. It is tremendously difficult to look for a place when it is pitch black but...

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Thank Ala Z
Kampala, Uganda
Reviewed 22 October 2016 via mobile

We arrived to this lovely set place after the drive from Nairobi almost missing the signpost to the expense the rift valley mid morning scenic views, we slowed down to the left turn only to a welcome of chattering welcome of birds, sunbirds, starlings, chats, barbers, sparrows and some raptors in the Acacia forest around on arrival we got a...

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Thank Mamalandsafaris
Nairobi, Kenya
Reviewed 29 September 2016

The place was amazing, it gets even better with the ambience. Wonderful place to have your peace and quiet. The rooms are well lit as desired and have a wonderful view to the lake. The cottages are super comfy.

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Thank _limudj
Thepelicanlodge, Public Relations Manager at The Pelican Lodge, responded to this review

Thank you for your review. We appreciate your stay with us.

Moscow, Russia
Reviewed 16 September 2016

The rooms are clean, fully supplied with all useful things (even slippers). Great view to the lake from our room (2nd floor). Good choice of meals and drinks at dinner and breakfast. We tried Kenian wine - Leleshwa Merlot-Shiraz 2014 and it was surprisingly good

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Helpful?
Thank AlexanderBl
Thepelicanlodge, Front Office Manager at The Pelican Lodge, responded to this review

Thank you for taking your time out to review your stay. We appreciate this highly.

Nairobi, Kenya
Reviewed 2 September 2016

The place was quiet and beautiful, we went at a time they weren't so busy. The hotel staff were friendly and helpful. We got to see very beautiful birds and a walk down to the lake shore. Our room was cleaned daily. Food was good. We hope to visit again. Keep up the good work guys.!!!!

Review collected in partnership with this hotel
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Thank nancykY5860RU
Thepelicanlodge, Public Relations Manager at The Pelican Lodge, responded to this review

Greetings, We thank you for taking your time out to write a review on your stay. We are happy that you enjoyed the stay & hope to have you again at your convenience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
This is an Exclusive, Luxurious and Outstanding lodge with ten cottages six doubles and four twins, three of them with outdoor showers. Located at the shows of Lake Elementaita, each cottage has a large balcony and a spectacular view of the lake. Overlooking Soysambu Conservancy. The sunset view from the lodge is a site to behold. ... more   less 

Additional Information about The Pelican Lodge

Address: Nakuru - Nairobi Rd, Lake Elementaita 00502, Kenya
Region: Kenya > Rift Valley Province > Lake Elementaita
Price Range: ₹ 9,011 - ₹ 13,653 (Based on Average Rates for a Standard Room)
Number of rooms: 10
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Questions & Answers

Here's what travellers have asked, with answers from The Pelican Lodge staff and other travellers.
1 question
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Nairobi, Kenya
1 month ago

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Questions? Get answers from The Pelican Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cottages have the best views of the lake”
 of 5 bubbles M_Mulwa80, 2 Jan 2017 | Read review
“Rooms with a lake view are the best”
 of 5 bubbles , 17 Jul 2016 | Read review
“Make sure you stay in one of the lodges and nit the modern block. On no account pick 216 if there is anything going on in their event room!”
 of 5 bubbles amandaBuffy66, 29 Jun 2016 | Read review
“the lake front cottages have an extra open air bathroom that gives you that niiiice country feeling”
 of 5 bubbles christinen627, 21 Jun 2016 | Read review
“Just don't bother to book a room here”
 of 5 bubbles Wapishi, 12 Jun 2016 | Read review
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