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This camp is situated on the shore of Lake Elementeita, and provides one of the most beautiful views Africa (from the veranda of your own lodge).
The food is very good, and the service from each and every one of the staff is excellent.More
Thank ed s
Response from SerenaHotels, Manager at Lake Elmenteita Serena CampResponded 2 weeks ago
Thank you for taking the time to write about your experience. We are happy you enjoyed our food and our team was able to offer excellent service as is expected from Serena Hotels,
We look forward to hosting you some other time.
They help you carry your bags and you get a welcome drink. We got the Flamingo Suite: it was unbelievable!!! A seating room, toilet, dressing, bathroom, bedroom, outside terrace with wooden chairs. Amazing lake view. Watch out, the on/off switch of the jacuzzi is a...More
Response from SerenaHotels, Manager at Lake Elmenteita Serena CampResponded 3 weeks ago
Thank You for taking the time to write about your experience when staying with us. We are happy we were able to meet your expectation by offering the best service. We hope to be of service to you in the near future.
Elemtaita what a property... we were also upgraded to a suite. Which made our stay more remember-able.But the service was not to the same standards of Serans other Properties. The soup were served in dirty[soiled] cups...Even after several reminders there were no accompaniments served for...More
Response from SerenaHotels, Manager at Lake Elmenteita Serena CampResponded 4 weeks ago
Thank you for taking time to give us your feedback. We are sorry that you had a negative experience. Our goal is to provide the best that you have come to expect from Serena Hotels. We note the areas raised and management will like to...More
The view of sleeping warrior hill is picturesque. The camps are luxurious very spacious with modern bathrooms. There is a lot of wildlife and excellent place for bird watching as there are a variety of species including pink flamingos and swans .
The staff are...More
Thank Maureen N
Response from SerenaHotels, Manager at Lake Elmenteita Serena CampResponded 15 September 2018
Thank you for taking the time to write about your experience. We are happy our staff made your stay memorable and we shall make sure to commend Hesbon.
We shall look into your feedback about the slippery Bathroom Floor.
We stayed there in August. Everything was great until the evening. It was freezing and I asked 2 members of staff if there will be a fire lit. They both said yes and we sat around until 9.30 pm hoping and looking around but the...More
Response from SerenaHotels, Manager at Lake Elmenteita Serena CampResponded 28 August 2018
Thank you Wambui for giving us the feedback. We are sorry we didn't provide the bonfire Jiko as promised by our team.
Our goal is to make you feel at home and failing to provide the Jiko was a failure on our part. We have...More