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Holiday Inn Express Cincinnati West, an IHG Hotel

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5505 Rybolt Road, Cincinnati, OH 45248
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (27)
Room & Suite (43)
Dining (14)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Cincinnati West, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 51 hotels in Cincinnati
Location
Cleanliness
Service
Value
Our newly renovated Cincinnati hotel is centrally located to where you want to be! Located only 10 miles from downtown Cincinnati, the Holiday Inn Express Cincinnati West is central to Cincinnati's business centers and tourist attractions. Located off I-74 at exit 11, Rybolt Road and only 15 miles from Cincinnati-Northern Kentucky International Airport, your hotel is within just a few minutes of four Cincinnati convention centers and numerous higher education institutions such as University of Cincinnati, Xavier University and MT. ST. Joseph University - MSJ. Our Cincinnati accommodations also offer close proximity to many corporate businesses including Proctor & Gamble (P&G), General Electric (GE), Kroger Company and KAO Brands. Getting to tourist attractions is easy from your western Cincinnati hotel which is only a short drive from downtown Cincinnati and Newport on the Levee.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
Salon
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English

Location

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Contact
5505 Rybolt Road, Cincinnati, OH 45248
Getting there
Cincinnati/Northern Kentucky Intl Airport16 kmSee all flights
Cincinnati Municipal Airport23 kmSee all flights
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208Reviews4Q+A37Room tips
Traveller rating
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jetsly wrote a review Nov 2021
Minneapolis, Minnesota1233 contributions182 helpful votes
This hotel is conveniently located with regard to I-74. The room was clean and quiet, the breakfast the usual HIE fare. We appreciated the mini-frig and microwave in the room. Alas, the hallway was indescribably dirty, as if no one had vacuumed or shampooed the carpet in ages. This may well be due to staffing issues, but over the past year we have stayed in dozens of hotels that are short staffed yet still manage to keep the facility clean. If staffing in the housekeeping department is the issue, then management needs to come up with a new plan that takes this reality into account.
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Date of stay: October 2021
Value
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1 Helpful vote
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ThomasZook wrote a review Oct 2021
Grand Rapids, Michigan57 contributions84 helpful votes
This hotel was a breath of fresh air. As Marriott Lifetime Titanium and nearing Globalist with Hyatt, I have found many properties declining in their standards. Staff were most impressive: Kathy and Debbie at the front desk were exceptionally engaging making me feel welcome throughout my stay. The soft-spoken lady serving breakfast was warm and cheerful. Ms. Wilson in housekeeping was most helpful with a great sense of humor. Our room was clean. The four pillows were both feather and foam. All our needs were responded to promptly and with cheerfulness. It was a hotel to remember!
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Date of stay: October 2021
Rooms
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Christie M wrote a review Jun 2021
5 contributions
+1
This is an awful hotel. Very dirty. No management oversight or attention to quality. In the front of the hotel sits a broken down car that has clearly been there a long time. Housekeeping is terrible. Both of our rooms had no toilet paper. One bed lacked a sheet. Another bed had a sheet with a dirty boot print on it. The Kleenex box was completely empty except for 2 wadded up used Kleenex at the bottom. The carpets not vacuumed. When the Manager contacted about these issues, he blamed it on lack of staff/ COVID. However, there is NO excuse for lack of oversight of current (rude) housekeeping staff. Why not do quality checks to be sure rooms clean?? Why not TRAIN your staff and take responsibility for providing quality service? Can I pay a “COVID rate” then?? To correspond to the crappy conditions this hotel provided my family ?
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Date of stay: June 2021Trip type: Travelled with family
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A H wrote a review May 2021
4 contributions
The bad reviews made me nervous, but we decided to give it a shot given that we were traveling for a funeral and had little time to research the area. Unfortunately, the negative reviews were right. The first room we were put in had no working air conditioning, and the room was 97 degrees. The manager gave us a hard time about changing rooms until she realized we’d been put on the wrong floor (we were on the third, pets can only be on first and second floors) and suddenly there was a new room available. Things went from bad to worse when the second room we were given had a tub full of excrement. Our kids ran into the bathroom and were inches away from raw sewage. The manager again could not have cared less; she stated that there was no housekeeping on site (at 3pm in the afternoon) to fix the situation. This time we were moved to a standard queen room despite reserving a king room. We would not have chosen this hotel had a standard size room been the only option. The health department should inspect this hotel given its terribly unsanitary conditions. During our 4 day stay, we only saw housekeeping one time. We resorted to running our own trash out to the dumpster. We were told the general manager would call us; that never happened. There’s a Hampton Inn opening down the street, avoid this hotel and stay there if you have to be in the area. This place could have potential given there’s so few options on the west side but it’s very poorly run and quite dirty.
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Date of stay: May 2021
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Response from IHG Service, Owner at Holiday Inn Express Cincinnati West, an IHG Hotel
Responded 7 Jun 2021
Hi ahE4461KA, Thank you for taking the time to express your concerns. I appreciate your choosing us for your family getaway. We strive to exemplify a hassle-free experience and friendly services. I am sorry we could not meet your expectations of the IHG hotels and Resorts standards surrounding the room cleanliness, maintenance issues of the air conditioning unit, and the level of customer service you received. I will pass on your valuable feedback to the managerial team as a reference to identify and enhance the lodging experience we provide. I also sent you a private message to ask for more information about your stay. Again, I appreciate your review as it allows us to understand what we must do for our guests to accomplish guest satisfaction. I look forward to your response. Warmest regards, Zel N. Case Manager IHGService
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redhills585 wrote a review May 2021
Oregon51 contributions10 helpful votes
Stayed a week while visiting family as it was the closest hotel. Worked well, clean, polite staff and spacious breakfast room. Typical hotel type breakfast that is served up by staff for oovid safety which was fine. The staff was cheerful and helpful in the breakfast area. Pool is closed, with landscaping going on. We had reserved a larger room with deck so had a little extra space. Room was serviced daily. Large super market across Harrison and several restaurants close by. It was quiet at night which is always important.
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Date of stay: June 2020
Cleanliness
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Ava wrote a review Apr 2021
Niles, Ohio77 contributions6 helpful votes
Stayed here overnight, passing through. Requested a room with a balcony, but upon check in, the lady said because I had dogs that we had to stay on the bottom floor on the end. That was a bit upsetting. The room ended up being "ok". It was clean and comfortable, and she at least gave us a room with a patio slab with sliding doors, but no patio chairs to sit on when all the balconies had their own chairs. The breakfast was not bad. It's served from 6:00 a.m. till 10:00 and we got there at 9:30 and it's a good thing we did because they started closing up. The breakfast staff was very nice though, and offered us seconds on everything and even asked if we wanted to take it back to our room. would probably stay here again in a pinch, as there are not many pet friendly hotels with balconies, but you will be charged a $30 extra fee for your pet.
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Date of stay: March 2021Trip type: Travelled as a couple
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Response from IHG Service, Owner at Holiday Inn Express Cincinnati West, an IHG Hotel
Responded 18 Apr 2021
Hello aylas460, Thank you for your stay and for taking the time to share your review. While I am glad that you're pleased with the room cleanliness and the breakfast options, I am sorry to learn about the issues encountered at check-in and the room allocation. We want to ensure our guest always have a great and seamless stay experience. Rest assured that I have relayed your comments with the hotel management as a reference for the necessary improvements. I also sent you a private message to further reach out to you. We hope that you will consider staying with us again when you travel back to the area! Best, Jonathan A Case Manager IHGService
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Catherine P wrote a review Nov 2020
Mobile, Alabama49 contributions10 helpful votes
We’ve been staying here for 15 years when we cone to town to visit our family. The hotel was recently renovated and is nice. Bed is comfortable and the bathroom is nice. They now provide Mr. Watkins brand shampoo, conditioner and body wash in pump bottles mounted in the shower. There is also a nice hair dryer, Breakfast is still grab & go but theirs is scrambled eggs, bacon or sausage, biscuits and gravy and cinnamon rolls. Hotel is convenient to lots of shopping.
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Date of stay: November 2020Trip type: Travelled with family
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beachlady3 wrote a review Oct 2020
Any Beach16973 contributions141 helpful votes
We called the hotel directly to get a room for a Saturday night, as looking online it kept coming up as "unavailable for those dates". We talked to Sandra and she was able to get us a room after all. We arrived around 9:30 in the evening and the parking lot was packed. Never seen it this crowded before, as we do stay at this hotel often when in town. I was a bit worried that it would also be noisy. We had a quick, very friendly check in with Sandra herself. Our room on the 4th floor was nice, clean and actually quiet considering the hotel was booked solid that night with different groups staying there. There were a few folks coming back to their rooms later that night who were talking very loudly in the halls. (no fault of the hotel at all) We did not have the complimentary breakfast but I'm sure it is good. There is a mini fridge, microwave and coffee in the room. Later on that day when we were home we realized we may have left something in the room. We called the hotel and talked to Sandra...who went up to the room herself to check to see if our item was there. It was..under the bed, and she called us back. BIG thanks to her for doing that! We felt the hotel did all they could to adhere to the Covid cleaning standards and protocols. We will definitely stay here again.
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Date of stay: October 2020
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Room Tip: For the best service, ask for Sandra!
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N R wrote a review Oct 2020
Green County, WI93 contributions52 helpful votes
Clean, quiet, comfortable bed. Friendly desk clerk named Sandra. Easy check in. Would stay here again. Was nice to be able to open the window and let some fresh air in. Didn’t use the shower but the bathroom was very clean.
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Date of stay: October 2020Trip type: Travelled with family
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Catherine P wrote a review Jul 2020
Mobile, Alabama49 contributions10 helpful votes
We’ve been staying at this hotel since it was built because it’s the only hotel in the area and near my family. It recently had a much overdue update. The rooms are nice, the lighting in the bathroom was excellent, the bed comfortable but they don’t use fitted bottom sheets so they slide around while sleeping. There wasn’t any coffee in our room for the coffee maker. The second day I left late & told the housekeeping staff when I left & asked them to clean up the room & give us fresh towels...she apparently forgot ( it was July 4th). My husband went back to the room after a round of golf the same day and no clean towels..had to get them from front desk. The fitness room is closed, as is the pool. Breakfast is “grab & go” and today when we checked out at 6:30 am it wasn’t out yet. Staff was wonderful and addressed all our concerns. We could see the pool from our room...it will be a long time before it is useable again.its the little things that make the difference.
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Date of stay: July 2020Trip type: Travelled as a couple
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Response from IHG Service, Owner at Holiday Inn Express Cincinnati West, an IHG Hotel
Responded 21 Jul 2020
Hi O6619YRcatherinep, Thank you for your review and for staying with us. We appreciate you preferring our hotel chain. While we are glad to hear you liked your room, the lighting in the bathroom and the comfortable bed, I am sorry for the oversight of our housekeeping team on the towels and some amenities. I have shared your comments with the Housekeeping Supervisor to check on lapses that need additional attention. Again, thanks for choosing to stay with us. We hope that you will get to enjoy the pool on your next visit! Sincerely, Connie D Case Manager IHGService
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PRICE RANGE
$139 - $204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express cincinnati west hotel cincinnati
LOCATION
United StatesOhioCincinnati
NUMBER OF ROOMS
115
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Frequently Asked Questions about Holiday Inn Express Cincinnati West, an IHG Hotel
What are some of the property amenities at Holiday Inn Express Cincinnati West, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Cincinnati West, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Cincinnati West, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Cincinnati West, an IHG Hotel?
Conveniently located restaurants include Sakura, Skyline Chili, and LongHorn Steakhouse.
Are there opportunities to exercise at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Cincinnati West, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Cincinnati West, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Cincinnati West, an IHG Hotel?
Many travellers enjoy visiting William Howard Taft National Historic Site (15.6 km), The Betts House (15.4 km), and Hauck House Museum (14.3 km).
Is Holiday Inn Express Cincinnati West, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.