Quick trip to Cincinnati, great place to stay with convenient parking across the street from the hotel. Perfect location. Comfortable beds, clean rooms, and friendly staff. Steps from restaurants and the convention center. We would definitely return in the future.
Great hotel and event hosting. Convenient location to lots of restaurants. Was there for a business event and was very happy with the meeting venue. The food and service was excellent. I would welcome another opportunity to stay at the Hyatt downtown.
From the second we stepped into the hotel, every single staff member was kind, professional, and accomodating in every way. I brought my 8-year-old granddaughter. She loved the warm, clean indoor pool. I will never stay anywhere else in Cinci. Thanks!
The hotel was centrally located for the purpose of our visit, but we needed an ADA room with 2 beds, since i was travelling with my mother. Had to get a King, then she couldn't even get unto the bed, due the height, had to get a roll away, was not comfortable. Might want to rethink your ADA rooms.
Good hotel to stay for business travel to Cincinnati. Traveled in for business and good location downtown to stay to get around. Very clean and good customer service during the stay. Would recommend and stay there again
Hotel located in a good downtown area. Hotel was clean. Front desk staff were friendly I’ve stayed here before and it’s always good. The work out room is clean and easy to use. The business room is usually messy
This is an old hotel and although we had a suite it was not worth the high price. It had a full kitchen but not a cup, glass, coffee maker, napkin, absolutely nothing. I'm sure they will blame Covid, that's become a convenient excuse. We stayed only one night, bed was fine, bathroom is what you would expect from a place built in the 80's. We were going to stay a few more nights on our way home but cancelled our reservation. Valet doesn't help you with your bags and front desk is short staffed and inefficient. Not helpful at all. No offer of a city map, even though we asked questions that would warrant giving us one. She had no info on local restaurants. She was pretty useless, even though we told her it was our first trip to Cincinnati. They cannot even give you change of a 20 dollar bill, they tell you to go to the market in the lobby. Red Roost restaurant did not appeal to us so we skipped it. Hathaway's is a short walk and has great breakfasts. We gave it a try and it wasn't for us. When we left, I wound up going to the market for the change and had to wait while the only worker there made a sandwich for someone. Then the 2 valet guys were busy on their phones and didn't help with our bags. So. it's a NO for us. We stayed elsewhere on our way home.…
Room was smaller than expected, and the layout was really weird. If traveling with a second person, could not get into bed from the other side, because of layout of the room. Mold on ceiling above air vent, blowing up onto it, so was blowing it around the room; lighting was not the best, very dark, and not moveable. Wednesday staff checking in were friendly; Thursday staff not so much, didn't seem to want to assist, and seemed to act bothered; and Friday staff was helpful and polite.
Great location. Clean room. The only negative was no cleaning to room unless you stay four night. A good list of places to eat including the hotel. I was also able to request a refrigerator for my room.
Too Expensive for this weekend. Rooms need to be in Prime shape for that price. And they were not! No Table or Lamp by the chair, outlets were not working, office was dirty, Treadmill in gym had broken cord.