Homewood Suites by Hilton Cincinnati-Downtown
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About
#18 of 69 hotels in Cincinnati
Location
Cleanliness
Service
Value
Homewood Suites by Hilton(R) Cincinnati Downtown hotel is located close to the central business district, and offers easy access to restaurants and entertainment. We are easily accessible from Cincinnati/Northern Kentucky International Airport, just a 17 minutes' drive via highway 75. Enjoy complimentary WiFi access and a full kitchen in your suite. Start your day with complimentary hot breakfast.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Paid internet
Bar / lounge
Breakfast available
Breakfast buffet
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English
Location
97Great for walkers
Grade: 97 out of 100
135Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
637Reviews23Q+A53Room tips
Reviews
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This is an exceptionally clean and beautiful hotel. You will be extremely, pleasantly surprised. Kristal at the front desk is wonderful and professional and friendly and very competent!! And Ondrea at the Hampton Inn on the other side is so helpful she found my AirPods and secured them. She is a beautiful person, friendly and happy!! We are so happy we stayed here. Use the valet as I believe it’s one or two dollars cheaper than Self park.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Reynolds, Other at Homewood Suites by Hilton Cincinnati-Downtown
Responded 6 days ago
Thank you for your recent stay at our hotel! We are glad you enjoyed yourself! We will pass along the kind words to our front desk team! We can't wait to welcome you back again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is older. I was there for three weeks. Moving in and out was really bad. Check in is not at street level. The rooms are somewhat homey. The staff is great. There was one lady that wasn’t quite as nice, but she wasn’t there much. The refrigerator was a big plus. I didn’t use the stove, but it was appreciated. The best thing about this hotel was the location!!! It’s very walkable.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Prepare yourself for the small entry and the second floor check in.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Reynolds, Other at Homewood Suites by Hilton Cincinnati-Downtown
Responded 6 days ago
Thank you for your recent stay at our hotel. We are glad to hear that for the most part your stay was a good one. We hope that if you are in the area again you will choose us as your home away from home!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used the Hilton app to check in and select a room. After selecting a room, my credit card was charged an additional $40 on top of the room fee with no explanation as to why. I called to inquire about this additional charge and the first person I talked to didn't have an answer and sent me back through the phone tree where I got someone else to tell me that it was a security deposit that would be taken off once the charge was finalized. We arrived at the hotel at midnight. The only option was valet parking at $42/ night, however, there was only one valet attendant and she wasn't present immediately. After a few minutes, she turned up and gave me a ticket with a QR code that could be used to text them to get my car. The main entrance was blocked off and we entered through a side door to the first floor area with only elevators. The elevators would only operate with a key card, which would be inconvenient because you would need to get one from the check-in on the 2nd floor. Fortunately, the Hilton app allowed us to "unlock" the elevator - super high tech for such an old building! Once we got to our room, it was ready except that there were no washcloths. There was also no soap for the shower - only body wash. Because it was so late, we decided to not talk to housekeeping about getting us additional washcloths, so it is unknown if they would have supplied them to us. There was also no clock radio present, so the only option is for them to give you a wake-up call. The room faced Vine St which seems to stay busy even from midnight on - the noise wasn't too bad except for the occasional motorcycle or insanely loud car stereo. The next morning, our showering caused water to puddle on the floor outside of the shower. Otherwise, the quality of the room wasn't too bad, but for the high rate we paid, I would have hoped for something better. There is a free hot breakfast provided, which was good. The 2nd floor lobby where the breakfast area and front desk were located looked far better than our room. Upon leaving, we used the ticket we were provided to summon our car for the valet, but got a message that our ticket could not be located, so we ended up needing to report in to the valet desk to get them to retrieve our car. The valet who helped us was a nice young man who was the most professional person in this hotel. He stated that our ticket number didn't get entered correctly as the explanation as to why the QR code didn't work. This was only our 2nd stay at a hotel since the pandemic started, with our lone other stay at a different Hilton chain. The overall quality of both stays was way below my expectations for a Hilton brand hotel. This stay was especially concerning because of the sky-high price that we paid. …
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Keep expectations low.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Reynolds, Other at Homewood Suites by Hilton Cincinnati-Downtown
Responded 8 Aug 2023
Thank you for your recent stay at our hotel. We are very sorry to hear you had a negative experience. We are also sorry to hear that you were not provided with the proper information upon check in. We have an incidental hold of $40 per night which is pretty standard in the hotel industry. If is for room charges, parking, and damages that might occur. The hold falls off after checking out as long as there is nothing charged to it. Also, there are other options for parking aside from Valet. The parking garage next to the building is self-park as well as valet. There is also a parking garage across the street and one catacorner to the hotel. Covid has really done a number on the industry but that is not an excuse we like to use. The property just recently transitioned to new management, and we are diligently working on getting this property up to Hilton standards. We hope if you are ever in the area again you will give us another chance to make a better impression.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On busy weekends the rates downtown are high. We drove 4 hours only to find Homewood didn’t have a room until after 5. Nothing was offered such as parking to make up for their issue with having rooms available by the 4 o’clock check in time. We had a concert and dinner planned and no room to get ready. Think they need to up their customer service
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Reynolds, Other at Homewood Suites by Hilton Cincinnati-Downtown
Responded 8 Aug 2023
Thank you for your recent stay at our hotel. We are very sorry to hear that you had a negative experience. The property has just recently transitioned to new management, and we are working diligently on getting the property up to Hilton standards. Hopefully if you are ever in the area again you will give us another chance to make a better impression.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I used point for my stay. When I checked out the hotel charged the full amount of the stay on my credit card. In addition to charging me a security deposit and one more charge. The hotel manager was less than helpful. She said she would not do anything for the inconvenience.
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from April Adkins, Guest Services / Front Office at Homewood Suites by Hilton Cincinnati-Downtown
Responded 5 May 2023
Thank you for your review. I apologize that you were initially charged a higher rate than the rate you were quoted, while using partial points and partial rate for your reservation. As soon as I was informed of this billing issue, I immediately corrected the error. I apologize for any inconvenience this may have caused for you. I really hope you come back to see us in your future travels to Cincinnati. I hope you have a wonderful rest of your day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here when passing through Cinci after a visit to family in Columbus. It was fine. Some interesting historic details and the room was clean, but pretty dated. Hoped to find a bar with good atmosphere within walking distance where we could grab a cocktail. There wasn’t much to see in the immediate neighborhood on a Saturday night. We went to the bar that seemed to be the hotel bar, adjacent to toe Hilton brand hotels. Service was indifferent, and the only food they were serving from the menu was spinach dip. Next morning, we grabbed coffee from the coffee shop in the hotel and it was a nice place with good service. Valets were great.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Reynolds, Other at Homewood Suites by Hilton Cincinnati-Downtown
Responded 8 Aug 2023
Thank you for your recent stay at our hotel. Although I am new to the Cincinnati area several of our front desk agents are from the area and would have been thrilled to give you directions to great local spots. Hopefully if you are ever in the area again you will stay with us, and we will make sure to make you feel at home!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Let me start by saying, I loved the town and the people are beautiful!!! But this hotel...not so much. It's old and musty and dirty (elevators, hallways carpets), cracked glass (revolving door). They spent all the money on the 2nd floor, lobby area and breakfast areas are stunning. The rooms...soiled carpets, the shower stall was so nasty I refused to stand in it without a towel under my feet---even after I cleaned it (yes, I travel with my own toilet paper and cleaning wipes). The bedding is old and thread bare, for 2 days I asked for trash pick and clean towels and NEVER got either. But, on my checkout day no less than 3 people knocked on my door to find out when I was checking out. Room was either cold or hot, thermostat would not register. WATCH your bill, $15 snack bar charges kept appearing AND everytime I looked at my credit card there were large amounts showing as pending, when I inquired about it, the response was "those will drop off and you will only be charged the correct amount". I'm still waiting to see what posts on my bill. Pillows are nothing but lumps, mattress is saggy. Great part is it's in a good area for walking to most things, and like I said staff/people are great. But, I do not recommend this spot. I was only in town for the game, Cincinnati is not a place i'm most likely to go back to and if I do, it won't be to this hotel. Stay Away.…
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Don't stay here, Hilton needs to be a little more aware of what their brand is on
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Megan Perez, Guest Services / Front Office at Homewood Suites by Hilton Cincinnati-Downtown
Responded 30 Jan 2023
Hi, Thank you so much for the feedback on your stay here with us. We are very sorry to hear about the experience that you had here at our property. We will be sure to look into this and address all concerns. Have a great day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After filling out the hotel survey with the details below I received a 'form letter' response. Disappointing. Suite was clean and spacious. There were no forks, 1 spoon, no glasses and 1 coffee mug in the kitchenette. Bathroom sink was slow draining. The thermostat would not regulate, it was a sauna all night. The queen mattress is not the standard width of 60", at best 55". Staff was nice and professional.
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Megan Perez, Guest Services / Front Office at Homewood Suites by Hilton Cincinnati-Downtown
Responded 3 Jan 2023
HI Denise, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry if you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'd avoid this one. As other reviews note, the hotel is dated and could be cleaner. Walls in the room were scuffed, and I believe that I saw mold near the floor of the shower. Carpet in hotel hallways is dirty and torn. Sheets on the beds feel old and in need of replacement. The hotel advertises an evening social on its website and on signage in the hotel. Despite that, it's not actually offered. When I eventually found a staff member, they informed me that they only do evening socials on Tuesdays now due to COVID. Given that the hotel has been grappling with COVID-related changes for nearly 3 years, they should have updated signage and website language by now. thought the location was very good. You're a block from Fountain Square and several other downtown amenities. All that said, you can find much better options in downtown Cincinnati. Nothing was outright awful here, but I can't describe anything as particularly good beyond the location. I'd recommend looking elsewhere.…
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Date of stay: November 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Megan Perez, Guest Services / Front Office at Homewood Suites by Hilton Cincinnati-Downtown
Responded 8 Nov 2022
Hi, Thank you so much for the feedback on your stay here at our hotel. We are very sorry if you were unhappy with your stay. We will share this feedback with our staff as we are always looking for ways to improve the guest experience. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in the food area and a guy panhandled me for $20. Who knows how he got access, but there are a lot of homeless people in the area and you can enter the lobby of the hotel on the first floor and gain access to any floor without passing the front desk. This is especially dangerous for a single person concerned about security. This guy was eating a feast of cereal so I guess he was happy. We could not get into our room till 5 pm and we did not get the room we reserved. We were exhausted. The lights in the room did not work so when I went to the front desk, the front desk person (some young guy with a beard who looked like he slept in his clothes) was really rude. I went back to the room and had to go into the breaker panel and find breakers that were switched off. I got the lights working finally. The breakfast food featured canned peaches and soggy cold eggs. We got there early on the second day and they were clearly left over from the day before. Mostly, if you are concerned about your security, avoid this place. …
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Review collected in partnership with Homewood Suites by Hilton
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Megan Perez, Guest Services / Front Office at Homewood Suites by Hilton Cincinnati-Downtown
Responded 15 Oct 2022
Hi, Thank you so much for the feedback on your stay here with us. We are very sorry that you were unhappy with your stay. I can assure you that I will address all of your concerns with my staff right away as we should not allow homeless in the lobby nor the guest public space. We will also have a conversation with our front desk staff as we should always provide the best customer service. Have a wonderful day and again we are very sorry to hear about the experience you had here with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$170 - $219 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioCincinnatiCentral Business District
NUMBER OF ROOMS
105
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Frequently Asked Questions about Homewood Suites by Hilton Cincinnati-Downtown
Which popular attractions are close to Homewood Suites by Hilton Cincinnati-Downtown?
Nearby attractions include Carew Tower (0.2 km), Fountain Square (0.2 km), and Aronoff Center for the Arts (0.2 km).
What are some of the property amenities at Homewood Suites by Hilton Cincinnati-Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Homewood Suites by Hilton Cincinnati-Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Homewood Suites by Hilton Cincinnati-Downtown?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Homewood Suites by Hilton Cincinnati-Downtown?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Homewood Suites by Hilton Cincinnati-Downtown?
Conveniently located restaurants include Sotto, Boca, and Jeff Ruby's Steakhouse, Cincinnati.
Are there opportunities to exercise at Homewood Suites by Hilton Cincinnati-Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Homewood Suites by Hilton Cincinnati-Downtown located near the city centre?
Yes, it is 0.08 km away from the centre of Cincinnati.
Are any cleaning services offered at Homewood Suites by Hilton Cincinnati-Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Homewood Suites by Hilton Cincinnati-Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Homewood Suites by Hilton Cincinnati-Downtown offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.