Courtyard by Marriott Cincinnati Downtown
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Room & Suite (24)
Dining (8)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 08/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#29 of 51 hotels in Cincinnati
Location
Cleanliness
Service
Value
Rest and relax in one of Cincinnati's oldest buildings. Lovingly restored from the country's first steel-reinforced concrete skyscraper to Courtyard Cincinnati Downtown.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Convenience store
Non-smoking hotel
24-hour front desk
Wifi
Restaurant
Breakfast available
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Wardrobe / wardrobe
Iron
Private bathrooms
Refrigerator
Flatscreen TV
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Room types
City view
Non-smoking rooms
Good to know
HOTEL STYLE
Business
Location
Full view
100Great for walkers
Grade: 100 out of 100
147Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
28Reviews1Q+A2Room tips
Reviews
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The front desk staff never had a smile on their face and was not very friendly. Multiple people were still waiting for rooms after 4:30 due to no housekeepers. Check in according to the website is at 3 PM, but no one seemed to care about multiple guests waiting in the lobby for rooms. Ultimately my room was cancelled because I complained after failing to check in 2 times and my room was still not ready. Needless to say I stayed around the corner at the Holiday Inn and had excellent service.
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: If going for an event be prepared to wait for valet and to check into your room.
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Helpful
Response from Vernon Burchett, General Manager at Courtyard by Marriott Cincinnati Downtown
Responded 20 May 2022
Thank you for the feedback regarding your stay. We sincerely apologize we were not able to meet your expectations and will use your comments to improve our product and service. We do hope you give us a second chance when your travels return you to Cincinnati.
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Check in with Robert at front desk was speedy. Our room faced the river with huge windows, which have electronic window shades - the window shades need to be replaced, they wouldn't work right. Summer, who was at the front desk in the evening, was very friendly & helpful. We were surprised, given the location on a busier street, how dark & quiet our room was during the night. Try the Sleepy Bee next door for breakfast, you won't be sorry.
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 2 May 2022
Thank you for the great feedback regarding your recent stay! We will be sure to pass your comments along to Summer to recognize her for her excellent service. And we will have our maintenance team look into the shades. We look forward to welcoming you back soon.
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The dirtiest room that I've ever stayed. I took 3 photos (posted), but there were more dirty areas like shower room, hair in the ice bucket, hallway on the room floor. Ice maker on the floor was broken, but I requested it when I checked in. I did the mobile check in and requested amenities like lotion. The hotel did not have body lotion which was fine, but I wished it was out from the selection on the site, so I would bring it. There are more complains related to the amenities, but I understand things are tough with the inventory shortage and inflation. Even though I checked in via mobile in advance, I had to spend time at the check-in counter. She also told me she did not know how the digital key worked. Also she did not tell me any key information like where the restaurant was, there would be no room cleaning unless I requested, complimentary coffee at the lobby. She told me that I would pay for the coffee, but the staff who I saw next morning told me it was free. All staff members who I spoke with were nice and knowledgeable except for the person who did my check in. Noise from the hallway was so louder than my experience from other hotels. I would be happy to stay at other hotels even if they charge more and would not recommend this hotel to my coworkers.…
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Date of stay: March 2022Trip type: Travelled on business
Value
Location
Service
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 4 Apr 2022
Thank you for the feedback regarding your recent stay. We sincerely apologize that we were not able to meet your expectations. We will use your comments to improve our product and team member knowledge for future guests.
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Valet was amazing Kieran was very helpful with baggage . Took time to accommodate us for all our needs . Definitely a 10/10 . Made our arrival and departure alot easier . All in all a great stay also loved the location of the hotel The location was very clean and front desk staff was very pleasant as well
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Date of stay: February 2022Trip type: Travelled as a couple
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 7 Feb 2022
Thank you for the positive feedback regarding your recent stay! We look forward to welcoming you back soon.
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Fantastic location-fast and easy walk to the stadiums and the Banks. We were there on a busy playoff game weekend and the staff handled the crowds well - very friendly and accommodating. Rooms were new and extremely clean! We will definitely be back.
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Date of stay: January 2022Trip type: Travelled as a couple
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 19 Jan 2022
Thank you for the excellent rating and feedback regarding your recent stay! We look forward to welcoming you back soon.
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Zach the valet was great and very professional. Met me at my car and even helped me take my bags in and helped me pick a place to eat. Hotel was very nice and so was the city. Definitely recommend staying here.
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Date of stay: December 2021Trip type: Travelled on business
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 4 Jan 2022
Thank you for the excellent feedback regarding your stay! We will be sure to pass your comments along to Zach. We look forward to welcoming you back soon.
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I stay at many Marriotts, and I usually have no complaints. I have a high tolerance for hotel mishaps (we’re all human, mistakes happen) but this stay wasn’t the most pleasant. Upon checking in, the receptionist was confused as to why it was showing my room type as unavailable. Her manager went upstairs for about 15 minutes, came back and said the room is available and someone must have made a mistake in the system. We went to the room and it was alright, however we soon noticed it was pretty dirty. Dried visible urine on the toilet rim (something that is really nasty to me) and dirty floors were the most noticeable. The beds were very comfortable, and the design of the room was really cool and modern. The blinds had a switch (as the room had very high ceilings), but the switch barely worked, causing you to have to push the button many times to close the blinds. The toilet paper holder was coming out of the wall, so the roll kept falling on the floor. Our alarm clock went off at 5:00am, as the guest who stayed in our room the night before must have had it set to this. This was an annoyance as we all woke up to it. After checkout, I reviewed the email containing the PDF of my bill and noticed I was charged for both parking and a couple of market items, none of which I actually purchased. This resulted in a $50 overcharge. I contacted the hotel and by the next day I was refunded. Overall - loved the location, and maybe it was just a one off but I can say this hotel stay was the poorest I can remember.…
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Date of stay: December 2021Trip type: Travelled with family
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 4 Jan 2022
Thank you for the feedback regarding your stay. We sincerely apologize we were not able to meet your expectations and will use your comments to improve our product and service. We do hope you give us a second chance when your travels return you to Cincinnati.
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Came to see the Chargers beat the Bengals. Great location. Very clean. Personable staff. From Airiel at the front desk to Zach and Brayde helping with directions, bags, and parking. Walking distance to the stadium and the Banks.
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Date of stay: December 2021Trip type: Travelled with family
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 9 Dec 2021
Thank you for the excellent feedback regarding your recent stay! We will be sure to recognize the staff members named in your comments for their customer service. We look forward to welcoming you back the next time the Chargers are in town.
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Zach went above and beyond during our arrival. Extremely pleased with the lovation, the service and room. Really enjoy the bi-level option with floor to cieling windows to enjoy the views. Would definitely stay again.
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Date of stay: November 2021Trip type: Travelled with family
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 22 Nov 2021
Thank you for the excellent review and feedback regarding your recent stay! We sincerely appreciate your kind comments and will be sure to share them with Zach. We look forward to welcoming you back soon.
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Zach is the best!!! Zach shows professionalism, promptness, efficiency and pure joy especially during these crazy time and the Christmas Holiday season. If he was working in New York where I am from and my firm is—-I would hire him!! Zach deserves more comp.
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Response from Kari Hess, Marketing at Courtyard by Marriott Cincinnati Downtown
Responded 22 Nov 2021
Thank you for the excellent feedback regarding your recent stay! We will be sure to pass your comments along to Zach. We look forward to welcoming you back soon.
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PRICE RANGE
$204 - $282 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioCincinnatiCentral Business District
NUMBER OF ROOMS
126
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Claim Your Listing Frequently Asked Questions about Courtyard by Marriott Cincinnati Downtown
Which popular attractions are close to Courtyard by Marriott Cincinnati Downtown?
Nearby attractions include The Escape Game Cincinnati (0.4 km), Cincinnati Reds Hall of Fame & Museum (0.5 km), and National Underground Railroad Freedom Center (0.3 km).
What are some of the property amenities at Courtyard by Marriott Cincinnati Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Courtyard by Marriott Cincinnati Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Cincinnati Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Cincinnati Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to Courtyard by Marriott Cincinnati Downtown?
Conveniently located restaurants include Sotto, Orchids At Palm Court, and Jeff Ruby's Steakhouse, Cincinnati.
Are there opportunities to exercise at Courtyard by Marriott Cincinnati Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Courtyard by Marriott Cincinnati Downtown located near the city centre?
Yes, it is 0.2 km away from the centre of Cincinnati.
Are there any historical sites close to Courtyard by Marriott Cincinnati Downtown?
Many travellers enjoy visiting William Howard Taft National Historic Site (2.2 km), MainStrasse Village (2.0 km), and Harriet Beecher Stowe House (4.2 km).
Does Courtyard by Marriott Cincinnati Downtown have any great views?
Yes, guests often enjoy the city view available here.