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AC Hotel by Marriott Cincinnati at The Banks

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135 Joe Nuxhall Way, Cincinnati, OH 45202-4143
6 people are viewing this hotel
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Traveller (137)
Room & Suite (86)
Videos (1)
What is Travellers’ Choice?
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 24/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott Cincinnati at The Banks
Updated 24/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 51 in Cincinnati
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Restaurant
Breakfast available
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Trendy
Languages Spoken
English
Hotel links
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252Reviews7Q+A29Room tips
Traveller rating
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Most Recent
Pam W wrote a review 23 Jun
1 contribution
Allison was absolutely wonderful! We came in on the day of a Reds game so the streets were blocked off. I called the hotel for help and she was simply delightful and guided us through the roadblocks directly to the hotel. The entire staff were very friendly, helpful and attentive! The location was also fantastic. Would definitely stay again.
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Date of stay: June 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 5 days ago
At the AC Hotel by Marriott Cincinnati at The Banks, our team enjoys offering exceptional care for our guests and we're so happy that Allison surpassed your expectations! Thank you for sharing your terrific remarks and five-star rating. We'd love the chance to welcome you back for another relaxing getaway!
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Hayley H wrote a review 9 Jun
Tipp City, Ohio1 contribution
The view from this rooftop was gorgeous! We had a couple drinks and appetizers (the chicken nachos are a must!) and the food was very good! The service was great!!!! Our waitress was Gabby and she was very helpful, efficient and kind. She even saw me wondering when I couldn’t find the restroom and made a point to direct me to it discreetly. Thank you Gabby and thank you AC!
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Date of stay: June 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 2 weeks ago
Thank you, Hayley, for joining us for a relaxing afternoon at AC Upper Deck! We're delighted that you fully enjoyed our delicious bar menu and refreshing cocktails, and we will be sure to thank Gabby for her warm, attentive service. We are truly honored by your five-star rating and it will be our pleasure to welcome you back for another outstanding experience soon!
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Sheck wrote a review 6 Jun
Tipp City, Ohio2 contributions2 helpful votes
My wife and I visited the AC Upper Deck at The Banks in Cincinnati. The drinks and appetizers were delicious and fairly priced. The views of the river, stadium and gardens are fantastic and Gabby, our server, was top notch. We hope to return very soon.
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Date of stay: June 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
Our rooftop bar certainly does provide the perfect space to relax and take in the stunning views of downtown Cincinnati, and we know Gabby will be delighted to hear that her top-notch service ensured your time here was truly special! Thank you for the wonderful review. The team at AC Upper Deck will look forward to greeting you again soon!
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Patt4411 wrote a review 4 Jun
Pittsburgh, Pennsylvania175 contributions49 helpful votes
+1
Good size but dark room (432) with new ‘wood-look’ tile flooring thats evidently hard to keep clean. Dont know if its the pets-friendly thing or not, but we kept sticking to the floor in our shoes and in bedroom slippers! Then I found this sticky slime under the lip of the bed, where my husband would place his feet when getting up. (See picture) The bottom sheet was ripped on my side (see picture).The entry was different with a long empty hall- 2 drawers& small open closet for clothes, wi Keurig, good size mini fridge, & free bottled water a nice perk- but the bathroom door is frosted glass with no nightlight option. (See pic) So nighttime visits results in bright light flooding the bedroom - altho the location is swell Id guess not ideal if you have families? Dont say “oh see the manager, go back to the front desk” - after 5 hour drive for 1-night stay, its not worth my time to re-pack. But others should know housekeeping was not totally prime. As Marriott Lifetime Platinum, using their app Id asked ahead for a room with river view, not actually an upgrade. At check in, before 4:30 pm my husband asked about river view. The young man said he had us in a ‘city view’ room when I again asked for river view. Tapping on his computer I thought he was searching. No, room ends up no- view, low (4th) floor right over the pedestrian promenade with bars and restaurants. It was loud until midnight or later, so not a good nights sleep.. The young man did have time to hand out the Tripadvisor business card, saying if we mention his name in a review he gets $10. Thanks “E”- we wont mention it.
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Date of stay: June 2022
1 Helpful vote
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
Thank you for taking the time to share your review. We're deeply disappointed to learn that your guest room was not properly cleaned and would like to extend our sincere apology for your discomfort. The oversights you have described are not typical or reflective of the high standards we have in place and we can assure you that your comments will be used to make immediate improvements. Please know that although we always hope to accommodate specific room location requests, we are times limited by availability. We regret that this was the case during your stay and that your view was not what you had hoped for. We hope you will consider offering us another chance to create a better stay for you in the future, as guest satisfaction is our priority.
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Julie K wrote a review 3 Jun
Stuart, Florida62 contributions36 helpful votes
The AC hotel in downtown Cincinnati is a beautiful; place to stay. The rooms are roomy and very clean and comfortable. The location is perfect. Directly across the street from the Great American Ballpark (Cincinnati Reds Stadium) and a couple blocks from the Bengals stadium, you can walk everywhere. The staff at the hotel are extremely friendly and a special shout out to Sally and Brenda, who are extra friendly and helpful. Great place to stay.
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Date of stay: June 2022
Rooms
Service
Room Tip: Great place for sports fans with easy access to the Cincinnati Reds and Bengals stadiums
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
We loved welcoming you to AC Hotel by Marriott Cincinnati at The Banks, Julie, and we're elated to see that you had such a wonderful stay! Thank you for highlighting our beautiful setting, clean, comfortable guest rooms, and the stellar service offered by our team. We look forward to sharing your lovely compliments with Sally and Brenda, and on behalf of all of us here, we eagerly await your next relaxing getaway!
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Allie M wrote a review 2 Jun
1 contribution
Kennedy was awesome. We had an amazing night. She was very personable and was able to give us a great recommendation for drinks!!! Would recommend! She was absolutely welcoming to me and my girlfriend and provided us with great service.
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Date of stay: June 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
Thank you for the terrific review of AC Hotel by Marriott Cincinnati at The Banks! Providing five-star hospitality is always our goal, and Kennedy will be delighted to hear that she surpassed your expectations with her warm, welcoming service and perfect drink recommendations. We look forward to having you join us again soon!
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Allison P wrote a review 2 Jun
1 contribution
Had a wonderful stay. We came to Cincinnati to see a baseball game and have a toddler, so being across the street from the ballpark was perfect. Evan at the front desk made check in a breeze. We’d definitely stay here again!
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Date of stay: June 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
We're so delighted that our terrific location proved to be a home run for you and your family! Thank you for taking a moment to let us know how much you enjoyed your stay, and how helpful Evan was. It was a pleasure hosting you and we can't wait to welcome you back to the AC Hotel by Marriott Cincinnati at The Banks!
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Jeff wrote a review May 2022
1 contribution
Clean! Friendly! Excellent service! Couldn’t ask for a better experience. Great location too. Walking distance to plenty of restaurants, baseball and football. Evan, Bowie and Dan are 3 names I remember but the entire staff was excellent. Thank you! We will be back.
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Date of stay: May 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
Thank you for sharing your five-star review of AC Hotel by Marriott Cincinnati at The Banks! We're thrilled that you enjoyed our amazing setting, and we can't wait to celebrate your lovely feedback about our exceptional service with the rest of the team. Please hurry back soon!
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Dan wrote a review May 2022
1 contribution
My room was cleaned by housekeeper kesh I was very pleased and satisfied with how my room was my wife kept talking about the cleanliness of it I had to leave her a tip one of the cleanest hotels I ever went to very satisfied.
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Date of stay: May 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 3 weeks ago
We're just delighted to hear how much our careful attention to cleanliness meant to you during your stay! Thank you for being our guest and taking time to highlight Kesh's exceptional housekeeping service. We will be sure to convey your gratitude to her and we hope you and your wife will revisit soon for another perfect getaway!
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Laura S wrote a review May 2022
1 contribution
We seriously loved this hotel. It has a rooftop bar overlooking the river. The staff couldn’t have been nicer (especially Allison, the manager - she was accommodating and very friendly and kind! She treated our dog like one of the family as well!
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Date of stay: May 2022Trip type: Travelled
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Response from Hotel Management, General Manager at AC Hotel by Marriott Cincinnati at The Banks
Responded 4 weeks ago
We loved having you with us at AC Hotel by Marriott Cincinnati at The Banks and couldn't be happier to see that you felt your stay was worthy of five stars, Laura! Thank you for being our guest and taking the time to highlight Allison's warm, welcoming service. Your lovely compliments have made our day and we are eagerly awaiting your next visit!
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PRICE RANGE
$265 - $387 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOhioCincinnatiCentral Business District
NUMBER OF ROOMS
171
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Frequently Asked Questions about AC Hotel by Marriott Cincinnati at The Banks
Which popular attractions are close to AC Hotel by Marriott Cincinnati at The Banks?
Nearby attractions include The Escape Game Cincinnati (0.3 km), Smale Riverfront Park (0.09 km), and Cincinnati Reds Hall of Fame & Museum (0.08 km).
What are some of the property amenities at AC Hotel by Marriott Cincinnati at The Banks?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at AC Hotel by Marriott Cincinnati at The Banks?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott Cincinnati at The Banks?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at AC Hotel by Marriott Cincinnati at The Banks?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel by Marriott Cincinnati at The Banks?
Conveniently located restaurants include Moerlein Lager House, Yard House, and Taste of Belgium - The Banks.
Are there opportunities to exercise at AC Hotel by Marriott Cincinnati at The Banks?
Yes, guests have access to a fitness centre during their stay.
Is AC Hotel by Marriott Cincinnati at The Banks located near the city centre?
Yes, it is 0.7 km away from the centre of Cincinnati.
Are any cleaning services offered at AC Hotel by Marriott Cincinnati at The Banks?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at AC Hotel by Marriott Cincinnati at The Banks?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel by Marriott Cincinnati at The Banks offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.