DoubleTree by Hilton Hotel Alana - Waikiki Beach
2,066 reviews
#58 of 94 Hotels in Honolulu
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
360
Panoramas (37) Room & Suite (389)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Alana - Waikiki Beach
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Location
Full view
93Great for walkers
Grade: 93 out of 100
72Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
2066Reviews31Q+A100Room tips
Reviews
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Popular mentions
I stayed at the Doubletree Honlulu Hawaii from 12/31/2021 to 01/03/2022. Upon, my family and I entering the hotel, we noticed that the lobby chairs were all stained with a pungent odor. After an hour conversation about our reservation, with the clerk. He then charged my card for the entire stay to include the early check in fee, that total (approx) $2400 dollars. Then the clerk said “I’m unable to separate the early check-in fee from the booked reservation fees. After a conversation about me not wanting him mot to run my card again. Do to the fact that it ties up my card with pending transactions. The manage intervene and said he would manually separate the charges. We then went to the room and observed dirty rusty warehouse bay windows opened in the halls and there was no AC working. We entered the room with the AC working making a squeaky wheel sound. Upon, looking around the room the furniture was out dated and the carpet was dirty looking and outdated too. Since, it was very late (12am Hawaii time) and we had our 1 yo child with us, we tough it out and stayed. We woke in the morning to the squeaky AC and I called for room service. The clerk said they did not have room service due to Covid. But, room service is advertised on the Website. Because we had our 1 yo child, we rough it another day. I then noticed, that the room wasn’t cleaned and we needed fresh towels. So, I called and requested room service for cleaning and the clerk said she would schedule cleaning. We returned to the room and the room was not serviced and the same dirty towels were on the bathroom floor. I then called the clerk again and she said the cleaners were gone for the day and she would schedule cleaning for the next day. Now, my family and I are stuck with dirty towels and an uncleaned room. The next day we entered the lobby and it was a smell on feces in the lobby as walked to the attached restaurant and we did not eat breakfast. We returned to the hotel that evening and I decided to cancel the remainder of the stay. We were scheduled for 6 days. But, we only could tough out 3 days. I then called clerk before 12am of the third day to cancel booking and she told me that I would incur an early cancelation fee of one night stay. I then, requested to speak with a manger and the manger said “you will have to work that fee out with Booking.com”. The next morning, I spoke with the on duty clerk to get bill of the 3 night stay and she handed me a bill of $1700 and I ask to speak with the manger. But, no one was working at 8am on a Monday. Now, the whole reservation from Booking.com was $2193. I then went for a run and I received a call from the clerk and she said that my bill was incorrect. I then returned to the clerk and she gave me a bill for approx $1500 dollars. I then concurred with the bill and left the hotel. I then, booked the Hilton Hawaiian Hotel, where there are clean rooms with update to furniture, AC and room service for meals and room cleaning. Today 01/05/2022, I checked my credit card and I saw over $4900 of pending charges from the Doubletree hotel. …
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 1 week ago
Dear David, We're distressed to hear about your experience. Please accept our apologies for any concerns about cleanliness and service, as well as for any confusion with the pending charges. We encourage you to reach out to Booking.com directly, as they would be best equipped to assist with your billing concerns. That said, if we can help in any way or you wish to discuss your experience in greater detail, we welcome you to contact us offline. If you're in the area again, we'd be grateful for another chance to impress you. Fernando Vazquez, General Manager
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Hotel's Favourite
We are veteran travelers and travel writers who return to this hotel for its ambiance, professional staff, quiet rooms away from the city bustle bit just a pleasant walk to Waikiki. Thebstaff can't do enough for guests. The rooms are spacious and meticulous. The art is unusually attractive for a mid-sized property. Management insists on friendliness and that trickles down. We love watching the birds out on the lanai, and hope to return to this welcoming, reasonably priced hotel. Variety of ethnic restaurants out the door. Chocolate chip cookies icing on the cake. Planning our fourth visit, as "lively senior travelers." Perfect fit, with spirit, elegance and no noisy partying. Guests all seem refined and respectful, another plus. We will be back again and again. Mahalo.
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Date of stay: May 2021Trip type: Travelled as a couple
3 Helpful votes
Helpful
Response from Fernando Vazquez, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 8 May 2021
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel again and again in the not too distant future!
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Miss labeled as a double tree, very little quality or value for your money So many of the things in the hotel we’re not working, Air conditioner is stuck on 72°, how to shut the fan off or freeze Hotel disable to ice machines there’s no shuttle to the beach THERE US NO RESTAURANT
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 4 weeks ago
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the AC and other amenities. We'll look into your comments further, and we'd appreciate the chance to provide you with more suitable accommodations. Fernando Vazquez, General Manager
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One of the best hotels in the area. Staff is extremely helpful and accommodating. Thank you guys for making it a great stay! I would recommend this hotel to anyone that is visiting Waikiki. Great location and close to everything.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: September 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 3 Dec 2021
It was a pleasure having you stay with us during your recent visit! We're glad you enjoyed our hotel's location and hope it made your trip even more awesome. It's also great to know you were so well taken care of by our friendly staff. Your review is greatly appreciated, and we hope to get the honor of welcoming you back during future travels. Fernando Vazquez, General Manager
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We finally found a place we can call our home away from home when in Hawaii…..We just can’t say enough about the wonderful experience we have every time we arrive and stay at the DoubleTree by Hilton Hotel Alana - Waikiki Beach…..As Canadians we cherish our Christmas vacations in Hawaii….We always book well in advance and stay with this very engaging and extremely professionally run establishment….We are so excited to finally get the chance to return this December 2021 for our annual Christmas vacation….Randall and Cassie Jarosz
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 23 Nov 2021
Dear Randall and Cassie, We're proud to be a part of your holiday tradition! It's great to know that our amazing property and wonderful staff continue to impress you. Thank you for your kind words. We look forward to hosting you again at DoubleTree by Hilton Hotel Alana - Waikiki Beach. Fernando Vazquez, General Manager
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PRICE RANGE
$214 - $362 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
317
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel Alana - Waikiki Beach
Which popular attractions are close to DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Nearby attractions include Honolulu Cookie Company (0.4 km), Ala Wai Canal (0.2 km), and Waikiki Starlight Luau (0.5 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Yes, parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Conveniently located restaurants include Tropical Tribe, Hiking Hawaii Cafe, and goofy cafe & dine.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Alana - Waikiki Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Many travellers enjoy visiting Experience Nutridge (3.6 km), Iolani Palace (3.5 km), and Shangri La (5.1 km).
Does DoubleTree by Hilton Hotel Alana - Waikiki Beach have any great views?
Yes, guests often enjoy the ocean view available here.