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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 15/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Waikiki
Updated 15/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Sheraton Waikiki is a hotel in the heart of Waikiki Beach, Honolulu, Hawaii. We sit on Oahu's oceanfront and offer Khakara Spa, delicious restaurants and the largest ballroom in Waikiki. Our hotel near Diamond Head is the perfect Honolulu destination for an unforgettable wedding or honeymoon.
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Location
Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
7312Reviews213Q+A100Room tips
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Lovely hotel, It's not perfect but I would go back. POSITIVE: 1. Excellent check-in for Bonvoy Elite members as they have a separate check in lines and they are much shorter. Collette was WONDERFUL! She took the time to clean/sanitize her station/windows/space after each guest while the person next to her did not. So right away I feel safe. Welcomed us and worked with us to get us a room that will make our stay enjoyable. She didn't have to but her customer service made us feel special. If you're not a Bonvoy elite member, the check-in line is pretty long. I suggest you arrive at a non popular time, like in the morning or evening, the afternoon check-in always very busy. 2. Our room is on the 28th floor and the view from the balcony was amazing! Even after everything that I listed in the negative below, it's worth it! 3. They have someone who knows how to eat in their kitchen cooking for us because the food that they brought out were always prepared well and taste good. Croissants at breakfast, crunchy on the outside but fluffy and soft after you bite into it. Omelet, wow! Pancakes, yep! Darlene was our server and she was A+. RumFire food was also good. We only had a chance to do happy hour but the food was tasty and well prepared. 4. Right on Waikiki beach 5. Even though its busy downstairs at the lobby and around the hotel since it's in the heart of Waikiki, but once you're on your floor and in the room, it's super quiet. NEGATIVE: 1. Room was not cleaned well. It's clean but it's not sanitized well. We had to re-wiped everything with our own sanitizing wipes. 2. Everytime we opened the toilet, within a minute we start smelling the sewage. I can't imagine how bad the smell at the rooms in the lower floors is... 3. Lobby is completely open to public, they use it as a beach access. I don't know what type of security you have in the office, but it is not safe for teens or young adults to walk around by themselves. It's a lovely first floor but it is noisy, and just crowded. Reminds me of a food hall in the Ala Moana mall. 4. Since the lobby is open to all the elevators should require room key access to operate for security but they're not. So anybody can access your floors. 5. Housekeeping service needs attention. Asking for new towels and toiletries were hard without being judged since we opted housekeeping service, we had to hunt these items down everyday!. Sink was clogged upon the first use. Looks like it's been clogged before, I'm surprised that housekeeping did not notice.…
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Date of stay: September 2021
Location
Cleanliness
Service
Room Tip: Ask for a high floor. You might still smell the sewer but at least you have a better view
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Helpful
The Sheraton is our go to hotel when on Oahu. This last time over Labor day week was excellent as usual. We always appreciate that the hotel is fully renovated with modern, well designed rooms and bidets in the bathroom, plus amazing views and the best pools in Waikiki. We spent most of our days at the Edge pool and booked paid chairs ahead of time (do it far in advance as they fill up). We appreciated that the Edge bar was open once again and getting drinks from our chairs was never an issue. We ate at Kai for breakfast most mornings and as Bonvoy elite, got discounted menu items. Portions were large and food was good. Shoutout to Castle for being so personable at breakfast. There was daily housekeeping during our stay which we truly appreciated. Another shout out to Amy who was great at making sure we had everything we needed in our room each day. We can’t wait for our next stay at the Sheraton.…
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Date of stay: September 2021Trip type: Travelled as a couple
2 Helpful votes
Helpful
+1
My family and I really loved this resort and especially the location.. Everything is updated and beautiful and right on the ocean is perfect. Rumfire is a great place to eat and have packtails and watch the sunset with live music. We had conjoining rooms in the balconies were just perfect and provided an awesome view of Diamond Head as well as the ocean. Gently I did not get any pictures of the resort resort room but very nice and very clean and updated. Great resort restaurant, Kai Msrket right on the ocean.
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Helpful
We loved the large rooms and very large balcony with wonderful views; the location is nice given that it is close to many other hotels. It doesn't have a "direct" beachfront but you just walk out a quite short distance and you are on the beach. Umbrellas were already sold out for the day when we arrived and there is no other shade; it appeared you have to share these chairs/umbrellas with the hotel next door. There is a big problem with erosion here and not much space to lay down beach towels if you don't snag chairs. I don't mind the effort in trying out new things, but the wrist bands they give in place of keys barely work. Sometimes it took us 10 tries moving around the stupid thing to get the door to unlock. The water pouches they had in the rooms instead of water bottles were also plastic...and leaked everywhere. Rendering them useless. Just do the refillable metal cans of water.…
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 4 days ago
Aloha MimiBellini, Mahalo for the kind comments regarding your room quality and window view. However, we are disappointed to know that you had issues with obtaining umbrellas, faulty wristband key, and punctured water pouches. We would welcome another opportunity to show you this is not our standard, and hope to regain your trust by improving on the problems you presented. We appreciate the feedback, and we hope to see you the next time you are in Waikiki. Mahalo, Mari K. Guest Experience Team
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visited 8/21-8/26 for wife's b/d. which was noted in my remarks and a request for comp upgrade, but our check in rep, never commented on. our 2pm arrival took about 20 min wait, check in fast & efficient. wristband room keys provided which was 1st for me. policy at the time is face mask for all inside hotel, though some didn't comply, which was not issue w/me. as we walked towards elevator we could feel the open air of this hotel. we booked city view, but the cool part was the ours had a nice partial ocean view. everything in the room worked well. the hotel provided my wife a box of macadamia nut chocolate for her b/d which was a nice touch!. we declined daily room cleaning and opted to call for room supplies each day. we booked 1 day a mini cabana for the infinity pool for the whole day at $100 which was great. though drinks and foods were great at the pool, pricing is quite high even for a hotel. most breakfasts we simply went to honolulu coffee and grabbed a croissant. btw: coffee is superb. too bad many restaurants still closed due to covid, but glad their convenience store was always open for any supplies, and food as needed. the location to the beach is very close and what i really liked about this hotel is connection fg another hotel, its right across of a mall with an ABC store, food court for cheap quick eats and plenty of shopping, and close proximity to everything.…
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Review collected with Tripadvisor’s Reputation Pro
Date of stay: August 2021
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 4 days ago
Aloha Jtat, Mahalo for sharing about your stay at Sheraton Waikiki, and mahalo for celebrating your wife's birthday at Sheraton Waikiki this year! We are sorry for not commenting about your wife's birthday when you checked in, but we hope you still had a fantastic celebration and good experience during your stay. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our friendly staff and convenient location enhanced your visit with us. We hope to see you again soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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LOCATION
United StatesHawaiiOahuHonoluluWaikiki
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Claim Your Listing Frequently Asked Questions about Sheraton Waikiki
Which popular attractions are close to Sheraton Waikiki?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 km), US Army Museum of Hawaii (0.4 km), and Fort DeRussy Beach Park (0.3 km).
What are some of the property amenities at Sheraton Waikiki?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Waikiki?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Waikiki?
Conveniently located restaurants include Honolulu Cookie Company, Poke Bar, and Island Vintage Shave Ice.
Are there opportunities to exercise at Sheraton Waikiki?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Waikiki have an airport shuttle?
Yes, Sheraton Waikiki offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Waikiki offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Waikiki?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.