We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Princess Kaiulani

Save
Traveller (1798)
Room & Suite (750)
Storyboard
Nearby Hotels
See allSee all
Overview
  • Excellent21%
  • Very good44%
  • Average22%
  • Poor8%
  • Terrible5%
Travellers talk about
“splash bar”(73 reviews)
“high ocean view”(65 reviews)
“across the street”(343 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Princess Kaiulani
Special Offer: 4th Night Free/Breakfast
Hotel deals
Offers from Sheraton Princess Kaiulani
Special Offer: 4th Night Free/Breakfast
Hotel deals
Nearby Hotels
See allSee all
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (3,746)
There are newer reviews for Sheraton Princess Kaiulani
See the most recent reviews
Filter reviews
2,517 results
Traveller rating
636
943
527
258
153
Traveller type
Time of year
LanguageEnglish
More languages
636
943
527
258
153
Show reviews that mention
All reviewssplash barhigh ocean viewacross the streetresort feea pool view roomwaikiki beachnightly entertainmentbeach servicethe international marketheart of waikikibeach chairsan older hotelhotel is in a great locationlobby areapool sideself parkinghigh floor
FilterEnglish
Updating list...
11 - 15 of 2,517 reviews
Reviewed 1 week ago via mobile

My first impression was of a run-down property in a prime location. Lines at check-in were long, room was poorly soundproofed, and one elevator was out if service my entire stay. But by far the worst thing about this hotel was the enormous cockroach I...More

1  Thank Coalea
Response from StarwoodWaikiki3, Manager at Sheraton Princess KaiulaniResponded 1 week ago

Aloha Coalea, We thank you for sharing your insights with our team following your recent stay at the Sheraton Princess Kaiulani. We work hard to ensure our guests are well taken care of and are constantly looking for ways we can improve to enhance their...More

Reviewed 1 week ago via mobile

I usually love Sheraton hotels.. this hotel decided to start renovating the pool on our second day with no notification! Our room which we paid to upgrade to was over the pool! We paid an extra $35 per day for the pleasure of listening to...More

3  Thank kirsteningram
Response from StarwoodWaikiki3, Manager at Sheraton Princess KaiulaniResponded 1 week ago

Aloha kirsteningram, We sincerely apologize for the issues you faced during your recent stay with us at the Sheraton Princess Kaiulani. We understand your frustrations with not being able to use the pool and are very sorry if information about our emergency pool closure was...More

Reviewed 2 weeks ago

Thank You Carol for my lovely room. You took the time when other's don't. It's people like you at various Sheraton Properties that keep me Gold Status. I was SO comfy in that room. Than You Again. Keep Smiling Gwen PeevMore

Thank Gwendolyn P
Response from StarwoodWaikiki3, Manager at Sheraton Princess KaiulaniResponded 2 weeks ago

Aloha Gwendolyn P., Thank you so much for your kind words, We are overjoyed to know that our wonderful associate Carol took such great care of you and helped to make your stay special. Here at the Sheraton Princess Kaiulani we are truly lucky to...More

Reviewed 2 weeks ago

Very disappointing. We booked rooms here for a week to celebrate my elderly parents’ 63rd wedding anniversary. After we were here 2 days, they closed the pool for regularly scheduled maintenance. We were not advised the pool would not be open when we booked or...More

4  Thank SonomaNoreen
Response from StarwoodWaikiki3, Manager at Sheraton Princess KaiulaniResponded 2 weeks ago

Aloha SonomaNoreen, Mahalo for sharing your insights with our team regarding your experience at the Sheraton Princess Kaiulani. We apologize if information about our pool closure was not shared with you prior to booking as the decision to perform emergency maintenance came about rather quickly....More

Reviewed 2 weeks ago

I just stayed 4 nights on the 24th floor of the Princess Kaiulani and I honestly have no complaints. The beds were comfortable and the views were breathtaking. The bathrooms were nice and updated. Not to mention it's steps from the beach...More

Thank Jacob B
Response from StarwoodWaikiki3, Manager at Sheraton Princess KaiulaniResponded 2 weeks ago

Aloha Jabob B., We're so glad to hear you had a chance to experience one of our refreshed Ainahau Tower rooms during your recent visit. from the updated decor and furnishing to the lovely Waikiki views it's a great value for any visitor to the...More

View more reviews
Nearby Hotels
See allSee all
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 205 - US$ 414 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Top resorts Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 205 - US$ 414 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Top resorts Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1798)
Room & Suite (750)
Pool & Beach (191)
Dining (89)
Amenities (69)
Family and Play Areas (8)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
tranberry27
21 April 2018|
Answer
Response from StarwoodWaikiki3 | Property representative |
Aloha tranberry, The Kaiulani Rooms are located in our Kaiulani Tower which is the tower directly to the right if you are facing the main entrance of the hotel. The elevators for this tower are directly past the bell desk... More
0
Votes
1wildanimal
19 April 2018|
AnswerShow all 3 answers
Response from StarwoodWaikiki3 | Property representative |
Aloha, Thank you for reaching out to our team. We apologize for the inconvenience with our pool being closed during your stay. Unfortunately, guests will not be allowed to use the pool at the Moana Surfrider during this... More
1
Vote
Room Tips
"Ocean view rooms have beautiful views"
Read review
"Just ask the desk clerks who are only too willing to assist with any of your needs."
Read review
"The higher the better"
Read review
"Room with a view of Waikiki with a Lanai"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing