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About
#52 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Sheraton Princess Kaiulani is located in the heart of Waikiki just steps from Waikiki Beach and a short drive to downtown Honolulu, Hawaii. The hotel in Honolulu invites guests to experience the true spirit of aloha while enjoying daily cultural activities, fresh, local breakfast and dinner buffets and the Splash Bar!
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Property amenities
Electric vehicle charging station
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
Paid public parking on-site
Parking
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Vending machine
Poolside bar
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Iron
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family Resort
Languages Spoken
English, Japanese
Location
100Great for walkers
Grade: 100 out of 100
228Restaurantswithin 0.5 km
92Attractionswithin 0.5 km
Nearby restaurants
STRIPSTEAK Waikiki
589 reviews2 minSteakhouse
Island Vintage Shave Ice
460 reviews5 minHawaiian
Maguro Spot
161 reviews4 minJapanese
Paia Fish Market
408 reviews4 minSeafood
See all nearby restaurantsNearby attractions
The Magical Mystery Show at Hilton Waikiki Beach
709 reviews6 minComedy Clubs
Waikiki Sunset Cruise with Live DJ
91 reviews7 minBoat Tours
Saint Augustine by-the-Sea
582 reviews6 minArchitectural Buildings
Mai Tai Bar at Royal Hawaiian Hotel
670 reviews4 minBars & Clubs
See all nearby attractions4433Reviews159Q+A100Room tips
Reviews
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TravelDispatch wrote a review Today
Washington DC, District of Columbia1402 contributions285 helpful votes
We stayed at the Sheraton for a couple around New Years along our island hopping trip through Hawaii. We had an ocean view room on the 20th floor (#2067) that was pretty average size and provisioned. Parking was onsite with in and out access, but make sure you park near the stairs that access the lobby, as opposed to the stairs that will require you to walk across the garage. Location is great in central Waikiki. New Years fireworks were obscured by the Moana Surfrider Hotel across the street. Overall, nice place to stay when in Waikiki!
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Ocean view room on a high floor; we liked 2067
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Friendly, helpful staff especially Lorna from housekeeping on the 21st floor. She's very accommodating & always asking if we need anything. Great location-close to everything. Older hotel but clean, family oriented& overall good facilities.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
honestly this is the best hotel we ever stayed in honolulu staff are very friendly specially the housekeeping person lorna and richard go above and beyond with the service thank you very much we will see you again soon mahalo!.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Princess Kaiulani
Responded yesterday
Aloha lando4569, Mahalo for your review regarding your stay at Sheraton Princess Kaiulani. It is a pleasure to know our housekeeping associates especially Lorna and Richard were able to exceed your expectations. They strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with them. Mahalo once more for sharing that you will be returning in the future, and we look forward to welcoming you back soon. Mahalo, Jasmine F. Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent, friendly and knowledgeable staff! Our housekeeper, Lorna was amazing - so kind, helpful and made sure I felt right at home! Excellent service - the hotel was always clean and the staff very welcoming - thanks to all!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Have to give a shout to 3 staff members at this hotel. MICHAEL & VAL (doormen/bellmen) and FELIX (maintenance/technician), these 3 gentlemen went over and above to assist us. Michael and Val assisted with maps, advice on local buses and local shopping centres and Felix assisted to get us down from Floor 10 to ground while the lifts were out of service. What stood out is their instant willingness to help all done with a warm and happy demeanour. They are great ambassadors for your Hotel! Mahalo!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Princess Kaiulani
Responded 2 days ago
Aloha L_P848, Mahalo for staying at Sheraton Princess Kaiulani. We could not be more delighted to read about the special attention you received from Michael, Val, and Felix. We are fortunate to have them as members of our team, and it comes as no surprise to see the dedicated service they demonstrated to you during your stay. They will be happy to know their service was the highlight of your stay. We are delighted you had a wonderful stay and look forward to welcoming you back. Mahalo, Jasmine F. Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great stay for a business and fun trip to Oahu. We had some great tips given to us for our trip by Michael the Door/Bell Man too. The food and amenities was great. This hotel was close to so many things. We could walk so many places very easily from the hotel.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Positives: 1. Location, location, location! This hotel is located near the International Marketplace in the tourist heart of Waikiki Beach....easily the best feature of this hotel. 2. Clean, comfortable room with a balcony Negatives: 1. The pool was relatively large for being in the middle of downtown, but it was freezing cold. 2. Ask for a Marriott Bonvoy elite late check-out and told no (which thankfully doesn't happen very often) so don't expect a late check-out if you plan to ask for one. 3. Balcony overlooked parking garage and garbage cans--would have liked a better view especially for being a Marriott Bonvoy elite member.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Princess Kaiulani
Responded 1 week ago
Aloha PDXPremier, First and foremost, mahalo for your loyalty to our hotels. We are pleased to know our location and clean accommodations were to your satisfaction. That said, we sincerely apologize for not meeting your expectations. We are known for our exceptional service and attention to detail; therefore, we are very disappointed this was not your experience. We have reviewed your comments with our associates to prevent these issues from repeating. We hope you will give us another opportunity in the future to regain your trust. Mahalo, Jasmine F. Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the hotel is older, it was clean. Lorna, who was our housekeeper, was wonderful. She cared about our needs and kept our room in top shape. The next time we visit Waikiki Beach, we will not only stay at the Sheraton but ask to be in a room taken care off by Lorna!!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Princess Kaiulani
Responded 2 weeks ago
Aloha jayfX4054SA, Mahalo for sharing your experience at Sheraton Princess Kaiulani. We are glad you were pleased with the cleanliness standards we maintain. Furthermore, with a dedication to providing true aloha hospitality, we are delighted to hear that we exceeded your expectations. Your feedback will be shared with Lorna to continue to inspire and motivate her to deliver exceptional customer service. Mahalo for choosing us; we look forward to accommodating you on your next trip to Hawaii. Mahalo, Jasmine F. Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
With our 9 days stay with Sheraton Princess Kaiulani Hotel, we had an excellent experience. Our room has always been kept clean, and tidy, bed is very comfortable and neat. Clean towels, supply of bottled water were always at hand. Thank you to Richard and Lorna of the 21st floor for their excellent service!!! We also want to thank Val in concierge department in helping us plan our activities in Hawaii. Also, a big shout out to Princess at the registration desk for a very warm welcome and being patient in answering all our questions.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Sheraton Princess Kaiulani Hotel is a great location to stay. It is close to the beach, shopping,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This is our second stay at the Princess Kaiulani- absolutely love it here. It’s the best quality for price hotel in Waikiki, considering the location, walkability, views and amenities. The service has been exemplary, the staff are driven to go above and beyond. In particular, I want to thank Sheron and Lorna. Sheron checked us in when we arrived extremely early- 8:30am- from our flight from Australia. While we had expected to leave our bags and go find somewhere to relax, Sheren found us a room that was prepared and gave us everything we needed for our stay. Lorna was our housekeeper and she was exceptional. So friendly, worked around our jet-lagged schedule for cleaning, and offered us to borrow an inflatable and boogie board for our kids. Sincerely this is one of the best customer service experiences we’ve had at a hotel. The rooms are clean and recently updated. I recommend booking the Ainahua Tower. The views are beautiful if you book partial or ocean views. On our first stay in December we were pleasantly surprised to be upgraded. It’s noisy on the lanai, as it is anywhere in Waikiki, but easily overlooked for the view and location. We’ll be back!…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at Sheraton Princess Kaiulani
Responded 2 weeks ago
Aloha 705janetteg, Mahalo for choosing us and for taking the time to post a review. We are delighted you enjoyed our convenient location and excellent views. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Lorna. It was our pleasure accommodating you, and we hope you will make Sheraton Princess Kaiulani your home away from home whenever your travels bring you to our city. We look forward to your next visit. Mahalo, Jasmine F. Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$249 - $348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton princess kaiulani hotel honolulu, sheraton hotel honolulu, sheraton hotel princess kaiulani, princess kaiulani hotel, sheraton honolulu, honolulu sheraton
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1112
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Claim Your ListingSHERATON PRINCESS KAIULANI (Oahu, Hawaii) - Resort Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Sheraton Princess Kaiulani
Which popular attractions are close to Sheraton Princess Kaiulani?
Nearby attractions include The Magical Mystery Show at Hilton Waikiki Beach (0.5 km), Saint Augustine by-the-Sea (0.5 km), and Mai Tai Bar at Royal Hawaiian Hotel (0.3 km).
What are some of the property amenities at Sheraton Princess Kaiulani?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Princess Kaiulani?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Princess Kaiulani?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Princess Kaiulani?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Princess Kaiulani?
Conveniently located restaurants include STRIPSTEAK Waikiki, Island Vintage Shave Ice, and Maguro Spot.
Are there opportunities to exercise at Sheraton Princess Kaiulani?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Princess Kaiulani?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Princess Kaiulani offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Princess Kaiulani?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Sheraton Princess Kaiulani?
Many travellers enjoy visiting Iolani Palace (4.7 km), Shangri La (3.9 km), and Queen Emma Summer Palace (6.6 km).