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Moana Surfrider, A Westin Resort & Spa

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#25 of 84 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,896 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,669: English reviews
Apple Valley, Minnesota
Reviewed 16 July 2013

My wife and I stayed at the Moana Surfrider the first 3 nights of our recent trip to Hawaii. We had reserved an ocean front room in the tower and that's what we got. We ended up on the 9th floor, which was fine, but our lanai was close to a cooking smoke vent and a couple of times we...

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Helpful?
Thank kvjneuman
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are so sorry to hear of your concerns and we sincerely apologize for any discomfort you experienced while being our guest. We always encourage our guests to address any issues with our management as soon as possible as we are often able to grant additional guestrooms, based...

Sydney, Australia
Reviewed 16 July 2013

My wife and I were staying at Westins' Moana Surf Rider in mid June as part of our 25th Wedding anniversary. We had prepaid $360 a night for 3 nights for an Oceanfront room with a King bed (no meals). On arrival it puzzled us as to why reception were taking so long to process our check in. Eventually they...

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13Thank baef47
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. We are sorry to hear of your concerns and we sincerely apologize for any discomfort you experienced while being our guest. We are honored you chose to spend such a special occasion with us and we are so sorry your experience didn’t live up to your expectations. If you...

Beaumont, Texas, Usa
Reviewed 15 July 2013

The Surfrider was fabulous. I found the room to be lovely, the staff very friendly and helpful, and the food was excellent (although extremely overpriced). I ended my trip with a visit to the spa , and had the best massage of my life. It's just a fabulous place.

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Helpful?
Thank Mary H
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing with us and for being our guest. We are delighted to hear how much you enjoyed “The First Lady of Waikiki.” We are so happy you were able to visit the Moana Lani Spa and that you had the best massage of your life! It is the only beachfront spa in Waikiki and...

Australia
Reviewed 13 July 2013

This was our third trip to the ‘Moana Surfrider’ and, until now, it has been one of our most favourite hotels and retreats. Sadly, we have been left a bit disappointed and jaded by some of the changes we experienced on this latest trip. I have always suggested the ‘Moana Surfrider’ to friends and relatives planning to visit Hawaii but...

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6Thank Aussieholiday
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for being our guest. We are sorry to hear of your concerns and we sincerely apologize for not meeting your expectations from before. The concerns you mentioned are uncharacteristic of our standards and we appreciate you taking the time to share with us. We value your feedback for it gives us the opportunity to address and improve...

Reviewed 13 July 2013

We just returned from our trip and stayed at the Moana. We loved it! It is very elegant. We loved sitting in the lobby and on the porch rocking chairs as the breeze passed through and as the piano player (Scott is his name I think, he wears a hat and plays most nights from 6:30-9:30) while we sipped on...

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Thank Valerie D
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us! We are delighted to hear of your recent stay with us and to know that our staff was nice and helpful. Our credo is “First Lady First Class” and we are pleased to know you received royal treatment. We are so glad you enjoyed our piano bar, bin1901 which features live music nightly...

Berkeley, California
Reviewed 12 July 2013

First, if you go all the way to Hawaii from the Mainland, don't stay in Waikiki. It's crowded, gaudy, and expensive. The rest of Hawaii is much, much prettier and less crowded. This hotel may be pretty typical for Waikiki. It's on a particularly busy part of Waikiki and the windows seem really old and not sound proof - the...

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3Thank lmptd
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are sorry to hear of your concerns and we apologize for not meeting your expectations. The Moana Surfrider, A Westin Resort & Spa was the first hotel built in Waikiki and set the precedent in Hawaiian hospitality over a hundred years ago. Waikiki literally developed with “The...

Canton, ct
Reviewed 12 July 2013

Stayed her for 3 night in July. Absolutely fantastic. Stayed in the Towers with an Ocean view, just magnificent!. Saw that someone mentioned plastic curtains and dirty carpets? No way. Place was spotless. We went for our anniversary, they sent us champagne, chocolate covered macadamia nuts, balloons. Even the maid service folks congratulated us! The service, ambiance and layout was...

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1Thank Roland L
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, On behalf of everyone here at “The First Lady of Waikiki” we would like to congratulate you on your recent anniversary. The charming and romantic qualities of this hotel make for a perfect honeymoon and or anniversary and we are honored you chose to spend such a momentous occasion with us. We are so happy to hear you enjoyed...

Dallas
Reviewed 12 July 2013

This has been a place like home for many years and not a normal review that I write. It is still my favorite on t he Island. Great service from Valet to Check-in to Rooms to Restaurant and Pool. The best of course is the Staff at the Beach Bar. They make the best Mai Tai, you determine who you...

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1Thank Local-Beer
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being a loyal guest of “The First Lady of Waikiki.” Our staff is filled with the aloha spirit and we are so happy to hear you experienced great service. Our credo is “First Lady, First Class” and we aspire to give our guests royal treatment. Many of our guests and locals...

Glendale, California, United States
Reviewed 12 July 2013

This Hotel truly combines all elements to call it the perfect Hotel on Waikiki, the fact that it was the First Hotel ever on the Island adds History and Nostalgia to it's mystical , Luxurious and Pleasant ambience ! Costs more of course to stay here but it is worth it ! Our Room was right on the Ocean Front...

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1Thank Silva A
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha Thank you so much for sharing with us and for being our guest. We are thrilled to hear how much you enjoyed your recent stay with us. As you mentioned, we were the first hotel built in Waikiki and set the precedent for Hawaiian hospitality over a hundred years ago. It is our history and “old Hawai’i” charm that...

New York City, New York
Reviewed 9 July 2013

Seriously this was an incredible property. It now seems to have gone to the wedding planner. Our room in one of the towers faced the ocean but was exceedingly cheaply decorated. From the empty fridge to the plastic curtains. The bath tiny and the carpet filthy. The carpet in the halls was at your own risk. But you know I...

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2Thank danasbox
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us. We are pleased to hear how much you loved our majestic banyan tree. It has become the iconic symbol of “The First Lady of Waikiki” providing much needed shade throughout the day and an unparalleled sense of romantic charm at night. It was planted on site in 1904 when it was only seven...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: ₹ 20,987 - ₹ 36,987 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the original building. The extensions are nothing like the old charm over looking and listening to the surf with the windows opened.”
217joshb, 19 Apr 2017 | Read review
“Diamond wing is old”
foxak, 15 Apr 2017 | Read review
“Any room is beautiful! It's a beautiful property to begin with.”
sfwongs, 12 Apr 2017 | Read review
“I do not recommend rooms facing the outrigger hotel unless you want to watch and be watch by your hotel neighbors at all times.”
M_C_B_july14, 10 Apr 2017 | Read review
“Nice variety of rooms with various price levels, views, etc. They are very accommodating to returning guests.”
B287VSmarkc, 4 Apr 2017 | Read review
5 of 5