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Moana Surfrider, A Westin Resort & Spa

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#22 of 84 Hotels in Honolulu
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Moana Surfrider, A Westin Resort & Spa
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4,705 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,512: English reviews
Atlanta, Georgia
Reviewed 19 July 2013

We booked our vacation with Melissa at Beach Bum Vacations and had a wonderful stay at the Moana. In previous years with the same agency we stayed at another chain hotel that was nice, but the Moana was nicer. I will surely be going back the next time I vacation in Oahu. The hotel is in a busy, touristy area....

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Helpful?
Thank goodgumbeaux
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing your experience with us and we are so happy to hear you had a wonderful time here at “The First Lady of Waikiki.” Our credo is “First Lady, First Class” and we are pleased to hear you were a recipient of great service. As you mentioned, we do offer a variety of different guestroom options,...

Auckland Region, New Zealand
Reviewed 19 July 2013

We stayed at this hotel last year, whilst my husband was attending a conference, for 10 nights with our two children. Fabulous location, right on the beach and close to shops and restaurants. Our children loved the beach and the pool. Comfortable, clean rooms. Breakfast was amazing, every morning. Great food and drinks at the beach bar, with daily entertainment....

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Thank giuliano b
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are delighted to hear you and your family enjoyed your recent stay with us. As you mentioned, we are located directly on the beach in the heart of Waikiki, with many different shops and restaurants in close proximity to “The First Lady of Waikiki.” So happy to...

Sydney, Australia
Reviewed 18 July 2013

We have just returned from 5 days at the Moana. The lobby was always packed with people , and non stop wedding parties . I know it was peak holiday season but in visiting other near bye hotels this was quite extraordinary ,, one day there was the added " annual Mango Festival " and there were stalls all set...

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Thank voluteer
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thanks for sharing with us and for being our guest. Here at the Moana Surfrider, A Westin Resort & Spa, we try to create a relaxing oasis in the middle of bustling Waikiki and remind our guests of a simpler time with services such as Afternoon Tea on the Veranda. We are delighted to hear you relished in our...

Apple Valley, Minnesota
Reviewed 16 July 2013

My wife and I stayed at the Moana Surfrider the first 3 nights of our recent trip to Hawaii. We had reserved an ocean front room in the tower and that's what we got. We ended up on the 9th floor, which was fine, but our lanai was close to a cooking smoke vent and a couple of times we...

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Thank kvjneuman
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are so sorry to hear of your concerns and we sincerely apologize for any discomfort you experienced while being our guest. We always encourage our guests to address any issues with our management as soon as possible as we are often able to grant additional guestrooms, based...

Sydney, Australia
Reviewed 16 July 2013

My wife and I were staying at Westins' Moana Surf Rider in mid June as part of our 25th Wedding anniversary. We had prepaid $360 a night for 3 nights for an Oceanfront room with a King bed (no meals). On arrival it puzzled us as to why reception were taking so long to process our check in. Eventually they...

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13Thank baef47
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for taking the time to share with us. We are sorry to hear of your concerns and we sincerely apologize for any discomfort you experienced while being our guest. We are honored you chose to spend such a special occasion with us and we are so sorry your experience didn’t live up to your expectations. If you...

Beaumont, Texas, Usa
Reviewed 15 July 2013

The Surfrider was fabulous. I found the room to be lovely, the staff very friendly and helpful, and the food was excellent (although extremely overpriced). I ended my trip with a visit to the spa , and had the best massage of my life. It's just a fabulous place.

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Thank Mary H
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you so much for sharing with us and for being our guest. We are delighted to hear how much you enjoyed “The First Lady of Waikiki.” We are so happy you were able to visit the Moana Lani Spa and that you had the best massage of your life! It is the only beachfront spa in Waikiki and...

Australia
Reviewed 13 July 2013

This was our third trip to the ‘Moana Surfrider’ and, until now, it has been one of our most favourite hotels and retreats. Sadly, we have been left a bit disappointed and jaded by some of the changes we experienced on this latest trip. I have always suggested the ‘Moana Surfrider’ to friends and relatives planning to visit Hawaii but...

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6Thank Aussieholiday
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for being our guest. We are sorry to hear of your concerns and we sincerely apologize for not meeting your expectations from before. The concerns you mentioned are uncharacteristic of our standards and we appreciate you taking the time to share with us. We value your feedback for it gives us the opportunity to address and improve...

Reviewed 13 July 2013

We just returned from our trip and stayed at the Moana. We loved it! It is very elegant. We loved sitting in the lobby and on the porch rocking chairs as the breeze passed through and as the piano player (Scott is his name I think, he wears a hat and plays most nights from 6:30-9:30) while we sipped on...

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Helpful?
Thank Valerie D
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us! We are delighted to hear of your recent stay with us and to know that our staff was nice and helpful. Our credo is “First Lady First Class” and we are pleased to know you received royal treatment. We are so glad you enjoyed our piano bar, bin1901 which features live music nightly...

Washington, DC
Reviewed 12 July 2013

First, if you go all the way to Hawaii from the Mainland, don't stay in Waikiki. It's crowded, gaudy, and expensive. The rest of Hawaii is much, much prettier and less crowded. This hotel may be pretty typical for Waikiki. It's on a particularly busy part of Waikiki and the windows seem really old and not sound proof - the...

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3Thank lmptd
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, Thank you for sharing with us and for being our guest. We are sorry to hear of your concerns and we apologize for not meeting your expectations. The Moana Surfrider, A Westin Resort & Spa was the first hotel built in Waikiki and set the precedent in Hawaiian hospitality over a hundred years ago. Waikiki literally developed with “The...

Canton, ct
Reviewed 12 July 2013

Stayed her for 3 night in July. Absolutely fantastic. Stayed in the Towers with an Ocean view, just magnificent!. Saw that someone mentioned plastic curtains and dirty carpets? No way. Place was spotless. We went for our anniversary, they sent us champagne, chocolate covered macadamia nuts, balloons. Even the maid service folks congratulated us! The service, ambiance and layout was...

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1Thank Roland L
Moana S, Guest Experience Team at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha, On behalf of everyone here at “The First Lady of Waikiki” we would like to congratulate you on your recent anniversary. The charming and romantic qualities of this hotel make for a perfect honeymoon and or anniversary and we are honored you chose to spend such a momentous occasion with us. We are so happy to hear you enjoyed...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: ₹ 23,486 - ₹ 43,080 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Moana Surfrider, A Westin Resort & Spa Honolulu, Hawaii
Hotel Style:
#8 Top resorts Hotel in Honolulu
#9 Spa Hotel in Honolulu
#11 Luxury Hotel in Honolulu
#13 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower rooms all have balconies”
 of 5 bubbles SJL369, 18 Jan 2017 | Read review
“Great views of the ocean on the higher floors”
 of 5 bubbles Bellies, 17 Jan 2017 | Read review
“If available I would get a ocean view with views of diamond head, that way you would see all the way up the coast”
 of 5 bubbles Y8109RLvanessaa, 16 Jan 2017 | Read review
“Ask for high tower room”
 of 5 bubbles CEDSydney, 16 Jan 2017 | Read review
“Rooms facing the ocean are beautiful and peaceful”
 of 5 bubbles X3998CYjuliec, 10 Jan 2017 | Read review
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