Do yourself a favor and find somewhere else to stay for your visit. The rooms are musty, bathroom unclean, and beds uncomfortable. Original room I was given had dirty sheets. The hotel sits right next to a run down building where a large amount of homeless individuals hang out.…
This is a special shout-out to the front desk staff Naoki I thank you for giving me a great customer service and also for upgrading my room to a higher and bigger room really appreciated it you deserve a 10 star my friend for the service you provide.
I travelled with my husband and baby. This was our first trip to Hawaii and we were very excited. The hotel is in a great location but otherwise, the pictures look a lot nicer than the actual rooms. Unfortunately, the air conditioning did not work on the last night and the room…
I was very disappointed with the room and service of this hotel. The only good thing they have is location. We stayed here from the 2nd to the 12th, we had 3 adults and 1 child aged one and a half. The largest room they have is not suitable for families. When I asked if they…
Here is our last night and being help with by Naoki front desk staff amazing service from this gentlemen He knows all the places to go and restaurant to eat and shopping for my wife he have gave us a free Gift basket and made reservation for Valentine’s the whole works
"Ask to be allocated away from the large external air con unit - it is noisy."
"Clean and neat. Colourful furniture and vibe."
"Queen size room is smaller then what we expected. "
"Some rooms on the 12th floor or higher have ocean views. All the rooms have small balconies."
"Stay somewhere else"