We always love staying at the Hilton Hawaiian Village. The location is great, close to downtown Waikiki and walking distance to the Ala Moana shopping center. The beach areas are big and can accommodate the large number of people that usually are there. The staff is always very helpful and friendly and we’ve never encountered any problems in all the times we’ve stayed there!
Beautiful hotel next to the Lagoon within walking distance to everything in the Hilton Hawaiian Village yet just off from the center of everything to remain quiet and remote. We had an ocean view room on the 16th floor overlooking the garden where the Luau show was performed Mon - Fri. Bonus - We got to attend from our balcony without paying for the Luau.
Want lay by the pool? Get ready to stand in line from 0830. Any later and no luck in getting a chair. Want to grab something to eat? Get in a line. 15 min for a shave ice is typical. Did I mention the resort fee? You pay 40/50$ a day plus taxes for what is essentially a PS3(!) and DVD rentals. This is complete rip of! At least you get two bottle of WARM water each day if your a member…
The room set up at the lagoon tower was nice, looked like home. However it had a musty old smell, and getting on the elevator was scary. The laundry facility is down the hall and the machines don’t work as well as you expect a Hilton to have. The pools are crowded and the fitness center is tiny, considering the campus is so huge you would expect more of these amenities. There’s a lot of convenience to staying here, and I would stay here again..just don’t have your hopes up for something spectacular. Maybe I just have to stay in a different tower.
Miss labeling of the rooms, not clean and staff was short, rude and unhelpful. We checked in and our room was not ready, the staff was short with answers and you were given a whole book to discover with coupons and rule that were not explained… Once the rooms was ready, we discovered the sheets were not clean and the bathroom had hair on the floor and in the shower. We took the timeshare tour and had a horrible experience with Steve although Rick and Andy were great! The hotel charges for all amenities on the beach such as lawn chairs and umbrellas. There are not enough seats at the pool and you have to keep track of your beach towel otherwise you were charged $20 for it. When I brought my concerns to the management team no one ever apologized a simply offered a $100 room credit that could be used towards their restaurants which were only available for places that cost more than that $100. Overall not a great experience and while I will be back to the area I will not stay at the property again.…
Lagoon Tower, it was nice and acceptably clean , though it is quite dated. But the parking fee is a$59 per night, even for the timeshare holders! HGVC knows how to rip you off despite of the money you paid to buy the timeshare.
Check in and the stay overall were without issue. Front desk staff were quick and friendly, and the lobby was clean with plenty of spacing. I was a little surprised at the $250 hold for a $300 room, but I can see the resort fees warranting a higher percentage than normal hold charge. The room was really large for a solo stay, and came with plates, cups, a toaster, a coffee maker that makes hot and iced coffee, and a number of other features suitable for an extended stay. Some of the neat aspects were sort of challenging. The resort facility offers an opportunity, especially for families, to enjoy a range of services and experiences on the grounds of a connected system of hotel buildings. You can experience a sliver of local beach, a luau, and other Hawai'ian experiences without venturing out. For me, the location then was slightly inconvenient for any other activities... it was a hike to the main strip of restaurants and shops I wanted to visit and a 20 minute bus ride to the palace and shopping mall. I would definitely stay there again, but probably not for a solo trip.…
The hotel and rooms desperately needs a lot of updates. They even do not care about small things like ripped shower curtain, rusted shower heads, dirty carpet etc. The resort is too crowded. Pools and beach are full of people so we could not use any resort facilities even when they charge hefty resort fees. We chose this resort because we had great experience at Hilton Waikoloa Village and my Diamond status. However, on top of the worse resort facilities and rooms here, the employees here told me my Diamond status means NOTHING here since they do not recognize Hilton membership status. Unfortunately, I regretted for picking this resort. I should have trusted TripAdvisor reviewers who gave warnings!
Next to the Rainbow Tower, the Lagoon Tower has the best views of all the building at the Hilton Hawaiian Village. The free DVD rental adds to the enjoyment. It is starting to show its age, but the view is worth it.
Ali’i Tower with private pool and gym area were great leisure spots. Hotel had numerous shops and restaurants. Rooms were very clean and staff was friendly. Fantastic views of Waikiki Beach! Beds are very comfortable too. If you have any issue, the front desk is on it!