Hilton Grand Vacations Club At Hilton Hawaiian Village
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About
Daily Resort Charge includes: Internet access; InnSpire to stream media to TV from own device; cultural activities; exercise classes; movie night; 10% off beach services, water sports rentals and upgraded umbrella & cushioned chaise lounge package.
Hilton Grand Vacations at Hilton Hawaiian Village® offers a 22-acre paradise and is located 3 miles from downtown, 20 minutes from Honolulu International Airport, less than a 10 minute walk from the Hawaii Convention Center. You'll have access to the Village's amenities, including an exercise facility, over 20 restaurants and lounges, complimentary shows and live events, first-class shopping. Hilton Grand Vacation at Hilton Hawaiian Village features studios and 1- and 2-bedroom. All suites have fully equipped kitchens and separate living and dining areas as well as a balcony.
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We loved having so many shops to walk around so close to the hotel - the village has a little of everything. We ate at the Blue Shrimp the first night we got in and were surprised at the quality and decent prices! And of course Lapperts was a frequent stop.
We just enjoyed everything so much!!
Even the last day was so pleasant, we had a late flight out and were able to check our bags in with the bellhop and walk around Waikiki and play on the beach then shower and print our boarding passes in the lounge provided for just that circumstance. We would definitely stay here again!!
Two days before our arrival we called the Hilton at this location to see if the room included a coffee maker with keurig pods. We were told we could ask for one upon our arrival because our room was a Jr suite ( expensive). It took 4 calls and the last attempt to speak to a manager before it got handled!
Hilton generally has a higher standard but this was a disappointment!
Wrong move. They have every single room booked but have most of the restaurants still closed, meaning what is open is packed like sardines, NOBODY is wearing a mask and there is zero oversight by staff to enforce masking (i.e in the elevators!!) or ensuring social distancing protocols are followed. There are lines EVERYWHERE and people are breathing down your neck at every corner.
Norton at the beach chair area was verbally and physically aggressive with my husband, screaming and kicking a garbage can when we questioned why an umbrella couldn’t be placed in a particular area on the beach away from the packed frenzy of covid denying southerners, which seem to make up the guests this week.
People are screaming from balconies at all hours of the night, literally eating nachos while sitting in the pool (how is that sanitary), and speaking of pools, they’re a nightmare. I haven’t seen one worker check the chemical levels and there is a permanent film you could skim off the water’s surface. It’s packed to the brim, nobody following rules and zero staff around to remind people that there are in fact rules.
I have 4 nights left here with my husband and 5 year old and am looking to check out immediately. I’m saddened by the way the property is being run and the gross neglect by management to put protocols and procedures in place to make guests who believe in science feel safe. While Hawaii’s covid numbers are stellar, I can tell you the majority of guests here are from states with low vaccinations numbers, anti maskers, and plain covid deniers.
I feel terrible for the locals who surely want tourism back, but not like this, and HGV & HHV should be doing much more to keep everyone, surely their staff, safe.
The complex is on the west end of Waikiki beach and has the best sand on the beach. The luxury row shops and restaurants as well as the Ala Moana mall are just a short walk away. Not to mention the shops in the Hilton Village. The ABC store is just around the corner from the lobby and has most of what you will need during your stay.
The things that could have been better included the coffee maker. Quite possible the worst design I have ever used. So much so that I didn’t even bother making coffee after the first couple of mornings. We asked for more towels the first day and did not get them. Same for a blanket for the sofa bed. We left a note for housekeeping when they cleaned our room the next day and got both. Also skimpy on the dishwasher soap which is hard to find at the ABC store. Maybe we are the exception but we used the dishwasher just about every day.
Lastly if you are on a lower floor like us, 11, trying to go down anytime between 9 to 10:30 am is almost impossible. We waited 15 minutes one morning before just walking down the stairs. If we had luggage and were checking out we would have had to go up to the top floor and then go back down to get an elevator.
Overall a very good stay. The opportunities are more annoying than anything although they are things Hilton could work on to make it a great stay.
"everything at this resort was within the resort itself.... you have it all... no need to even leave the VILLIAGE. inside the HILTON."Read full review
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