Overall our stay was great as the front desk staff were all really nice but there's definitely room for improvement. When we first arrived I was impressed by how clean the room smelled but unfortunately house keeping quality was not consistent. We only wanted it every other day during our week stay and things weren't replenished 2 off the 3 times and floor wasn't cleaned one of the times. Made me wish I had brought my own cleaning supplies since we came with a crawling baby. The room itself is quirky. Floors are uneven so none of the doors closed properly, but it was nice to have separated areas with a young child. The hotel in kind of motel like but most the noise other reviewers spoke of came from the street side through the very thin balcony door. Double pane glass could easily remedy this. We brought a sound machine and baby slept fine through it all. If you're planing to use the kitchen, bring a knife, measuring cups/spoons, kitchen towel, sponge, dish soap, command hooks or s hooks to hang stuff and a cheap picnic tablecloth to put over the ironing board and use as extra counter space as there's hardly any. The hotel has coin laundry $5 USD to wash & $5 to dry. There's a gym and a pool that we didn't use. On Fridays they give away free ice cream and have other activities. They also have a courtesy room where you can shower after you've checked out while you wait to go to the airport. We did not end up using but think it's awesome if you want to go to the beach one last time or hang out at the pool.…
No frills hotel. Staff was very kind and friendly. Rooms were great, housekeeping was very pleasant and helpful. Location is great! Walkable to just about everything. Waikiki. The bus is easy to ride and picks you up out front. Overall an amazing experience thus far! I would recommend this hotel and plan to stay here again in the near future.
We stayed at the outrigger Malia and found the location was central and hotel overall was very good. Best bang for your buck in comparison to similar hotels. Friendly staff. Would definitely recommend it.
this hotel is crap for the price you pay. honestly not one to complain but feel the need. you can stay somewhere waaaaay better for the price. staff and location are amazing and they get all the stars. it isn’t their fault the hotel brand robs you. PS- Outrigger- please save me your default AI answer comment back, just own you are shi**y and promise to do better for others.
All staffs are professional esp miss Pam. Only need to make sure park your car in their Seaview Ave garage. The staff even notice I have a flat tire and alert me. I stay in their partial ocean view room which can see the fireworks. A Value for money deal.
We like this hotel. The rooms don't look as grand as the entrance but they are livable. The location is close to a lot of eateries and shops. The reason for our 1 star rating is the following: We asked Tomoko for an upgrade last night and she told us to come down to the reception desk today. So coming in from a fun night walking in town, we approached the reception desk and asked Robert for an update on my husband's request for an upgrade. He then looked over 2 computers to his left and asked Lance and Lance didn't even look at us. We didn't even hear an audible response from him. Our 15 year old son noticed Lance look at the woman next to him and they both smirked when my husband asked for an upgrade. "Upgrade" meaning he would pay for it. He was not asking for a handout. Lance walked away from the reception area and the other lady didn't bother looking up at all. We are Samoan and I was told by one of the shop people that we look like the people who work the garages and dance in the local luau shows. Incidentally, we have been mistaken for both of those when we are on vacay here in Waikiki. And this trip, one of the Asian families at "EggsNThings" thought our son was one of the waiters. None of the jobs are bad. None of them happen to be ours and we don't live here. I'm still curious about Lance and his female coworker not giving us the time of day. The parking is $35/night and we weren't informed when we checked in. Kudos to them for giving discounts to military and for another group who live here on island. We are noting that IF we come back we will go back to the hotel down the street that treated us like Ohana which was bigger and more clean.…
We stayed in 1br unit which was on a wing facing Royal Hawaiian Ave. Room was outdated and really noisy. Even with ear plugs, I was waking up before sun rise every day due to noise from trucks on both Royal Hawaiian and Kuhio Avenues. Also, the swimming pool is the smallest I have ever seen including road side motels. Yes, location is great and personnel are nice but until they renovate rooms and install double pane windows, I would look for other hotels nearby.
A large modern hotel. Close to Waikiki Beach. There are plenty restaurants and shops around. The city bus service is also easily available. The service was good. Our departure flight was late and additionally delayed by another 6 hours. We were provided with a guest room and could refresh ourselves before going to the airport.
We enjoyed this hotel. Staff was great. Room was good sized and comfortable. Liked the Friday afternoon activity--Gelato and making leis. Good restaurants nearby as well as the pickup points for tours. .
The room was fine but the street view made it a little noisy. The staff was great especially Amante Castro who went above and beyond. Rebecca, part of the house keeping staff was also very accommodating. The staff as a whole was very helpful. I was a little disappointed by the size and location of the pool. The location was very good. We walked to the beach, Ala Moana Park, Kapialani Park, the convention center end even to the Iolani Palace. The hotel was also very convenient for local bus service.
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