Booked 6 nights. Quite shocked at the price. Costing A$600 a night. This is expensive for us but we thought if we are paying this much it will be very classy??? Wow it wasnt. Very outdated and floor was quite dirty. On arrival we were told we would get one room service for 6 nights. I came on holidays not to make my own bed and tidy up each day?? This means you get your supply of coffee, shampoo, paper cups and towels on the 1st and 5th nights. If they dont have staff yes warn us of this but also reduce the price. No such thing as a china coffee cup or any wine glasses. Pool and bars were not open all the time. Then when leaving we are charged another fee. This was you could use beach seats on the water front, use surf boards, get shopping vouchers, this fee included also wi fi to which I thought was included in the hotel account. It was booked through a travel agent but myself will not be going to a Hilton again. It took away the excitement of calling into Hawaii. Unhappy customer…
Great location, friendly staff, good service, clean rooms. Restaurant is good with indoor dining with precautions. There is a Starbucks that is open 6a to noon if you prefer. There is a mini-mart for the essentials. Rooms are clean, make sure you schedule service a day in advance as it is no longer automatic (due to the current situation presumably). Rooms have a fridge but no microwave. There is a laundry in the building which takes credit cards (so you don’t have to pack for every day of your stay). There is only one in the building with three + three washers and dryer so it does get busy and a second laundry might be useful. Enjoyed the stay, good views of the beach and great views of the mountains especially from the higher floors.
Stayed one night while waiting for a hotel to open without the ridiculous "Resort Fee" and was given a room on the 18th floor looking out to Waikiki Beach. Front desk staff was very friendly and helpful - the girl at the valet, not so much - a bit curt for my taste. The property is the old Prince Kuhio Hotel and it's gone over a bit of a makeover. The elevators are fast and the room was quite nice and modernized. I only stayed here a night, so I checked in, dropped my stuff and headed out to meet up with friends elsewhere in the city. While the room faces Kuhio Street and another hotel who is playing loud club music 500 feet away (and I mean THUMPING music), once the sliding glass door was closed, it was reasonably quiet. But by the time I returned around 3am, all was quiet. One thing that this hotel shares with most hotels is light bleed. The darkening curtains still allow in a modicum of light and if your sleep is sensitive to light, this may be an issue. Otherwise, I don't have much else to report. There is a magic show in the hotel that a friend of mine said was really entertaining, so that might be something to consider. The downside, like all the Hawaii places I've stayed, is the "Resort Fee" - an additional $35-45 added per night for you to pay for the "privilege" of using the pool and whatever vague tomfoolery they include. It should be banned and outlawed by the state. And it is the Number One reason why I didn't stay longer at this property. I actually was moving to a property that did not include the $35 "resort fee" and $45 parking fee.…
We have stayed at the beautiful Hilton Waikiki Beach Hotel on three occasions, and just returned from a 7-night visit there. We have stayed at Hilton Hotels since 1981. Unfortunately, a few things have changed at the Hilton Waikiki Beach Hotel since our 2-week stay there last December. It seems like the warm and fuzzy feeling and willingness to accommodate loyal customers is lacking. During Check-in, we found some of the people at the check-in counter to be curt and unfriendly. We were informed by some of the staff that "there are new people in charge". We always depart HNL Airport around 7pm. In the past, the hotel has always allowed us to linger in our room a couple of more hours after the customary noon check-out time, so we do not have to wait at the HNL airport for so long. This time, we were denied this request, even though it was obvious that the hotel was not very busy. At 3pm on Saturday during our last day, absurdly loud music began to originate at a hotel located between our deluxe ocean view room and the beach. I am not exaggerating when I state that we could not even hear our TV. I immediately called the front desk and complained about the piercing-loud music. They gave me a haughty and unfriendly reply that "We have never received any noise complaints before". As many of us realize, super-loud evening music in Waikiki is starting to cause some serious problems. After I made several phone calls to the Hotel Manager, we were able to get a different room on the canal side (backside) of the hotel. This wasted a couple of hours during our last day and forced us cancel our plans for that evening. The staff at Starbucks and the Boutique Shop were welcoming and friendly as usual. The on-demand housekeeping staff was very efficient. The crew at the port-cache was excellent, and went out of their way to help us move our suitcases and belongings to our new room during our last evening. Would we stay at the HWB again?....unfortunately, no, unless a few things are changed. …
This is a delightfully dated hotel that has a sixties feel and has been carefully maintained. Pro's: great beach view. Very friendly and helpful staff. Fantastic pool area with great bar staff. Hilton Honours app useful. Con's: $45 valet parking was prohibitive.
Disgusting. Very poor service. I can’t believe how people they put five stars. 1 hour to check in, no welcome gift, suppose to have daily room service, had to call them, unknowledgible staff, called for times pool bar closed, staff said it had closed, actually still open but bar tender refusing to serve. Musty smell from ac unit, funny tasting ice in restaurant, did not understand who there paying customer is, confused on who had booked reservation, not on the ocean, but a block away, ocean view blocked by many buildings in front. Sick person dedicated in lobby, staff slow to respond.
This was my second time to Honolulu. Although I initially thought to pick a hotel (or airbnb) outside of the touristy area so that I could really experience Honolulu, I couldn't resist the convenience of staying in Waikiki, especially it was my husband's first time in Hawaii. This Hilton hotel wasn't new but the space is extremely functional if you're working from home, and the location is unbeatable for any quick meals, ... also not to mention it was very reasonably priced. The only drawback I would say is that it's not right on the beach but it didn't bother us because we live on the beach front property back in NY. I would definitely stay here again when we come to Hawaii next time. A Hui Hou!
We've stayed at the Hilton Waikiki Beach Hotel several times over the past 10 years. The location is great for access to the beach and all of the happenings in Waikiki.The hotel staff is always great and a special "shout out" to Ms. Kit Maxilom for her usual great service. They have recently offered a daily $18 per person food and beverage credit to be used anywhere in the hotel for use with breakfast, lunch, dinner, or simply nightcaps at the bar. Jin was out bartender and he was outstanding with good conversation as well as recommendations for things to do in Honolulu. We'll be back again in late 2023 or early 2024 and hope to see everyone on the staff once again.
Great location with very comfortable and well presented rooms. We choose a room with ocean view which I recommend as it was lovely to sit outside and enjoy the ocean views. As an international traveller I still challenge what value you get in the resort tax.
This clean, modern hotel was well located, two blocks from the beach, near food options, a great swimming pool on an upper floor with a view of the ocean, with free current dvd movie selections available. The resturant offered a good breakfast option. Service to room upon request and had a refrigerator. Bar available in lobby. Elevators were secured to be used only with a room key. Parking by valet available onsight for $45 nightly.