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Castle Waikiki Grand Hotel

317 reviews
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Traveller (149)
Room & Suite (140)
Dining (17)
Overview
  • Excellent23%
  • Very good30%
  • Average16%
  • Poor11%
  • Terrible20%
Travellers talk about
“honolulu zoo”(30 reviews)
“diamond head”(33 reviews)
“kapiolani park”(17 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Bar/Lounge
2.5 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (317)Write a Review
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All reviewshonolulu zoodiamond headkapiolani parkteddy's bigger burgersacross the streetqueens beachsun deckcondo complexcoffee makerfull size fridgehalf blockhotel roomslaundry facilitiesrent a carabc storeocean viewbus stop
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1 - 5 of 287 reviews
Reviewed 1 week ago

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED! We were charged a surprise 125$ "cleaning fee" upon arrival and were guaranteed that the money would entail us a clean room every 3 days. We stayed with the hotel for 7, and the room was cleaned once. i...More

1  Thank Michaela M
Reviewed 2 weeks ago

We stayed in this hotel as guests of an Airbnb rental, therefore I cannot attest to specific hotel features such as housekeeping or other amenities. However, the staff at the front desk was always very helpful, positive and friendly. We had a late flight on...More

Thank daynag90
Reviewed 4 weeks ago

The Bad: This appeared to be a good deal when I booked it using points from Chase. Everything should have been covered with those points unless I damaged something but when I go to check in they want $130 for a cleaning fee. The site...More

Thank ascmpbll
Reviewed 30 November 2017

Save your money! Great location, scenic views, but management that lies and rooms that flood. At first, the unit seemed great. Our first day went smoothly, staff was nice, views of Diamondhead and right across from the Honolulu Zoo! However, when night came, everything changed....More

Thank Jennifer S
Reviewed 10 November 2017

I spent all the $ i had to fly to Oahu from another island to pick up my moms remains so I could take her to Kauai to be laid to rest... I secured a room at this hotel , but, the website I booked...More

1  Thank Roxanne K
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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Beachfront
Bar/Lounge
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Bar/Lounge
Details
Price range
US$ 107 - US$ 291 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 107 - US$ 291 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (149)
Room & Suite (140)
Dining (17)
Pool & Beach (8)
Hotel & Grounds (103)
Bathroom (7)
Questions & Answers
Ask a question
Amy S
23 March 2017|
Answer
Response from mhpink | Reviewed this property |
We booked though expedia to stay for three nights. We had to pay about $110 USD cleaning fee on arrival. The room was not serviced at all while we were there.
0
Votes
Karen G
22 February 2017|
AnswerShow all 3 answers
Response from Madzwolf | Reviewed this property |
I was just reviewing the hotel, and also a review of our room this time. There are great rooms with a zoo/mountain/beach view but you would have to do your research. We have had great results with vrbo - and one not good... More
1
Vote
Marantz B
1 November 2016|
AnswerShow all 4 answers
Response from Wilfcalgary | Reviewed this property |
No it is not free. There is parking at the hotel if you are registered at $17 per day. Secure and assigned parking is at a premium in this area so if you want an assigned parking spot at this hotel you need to contact the... More
1
Vote
Room Tips
"Book somewhere else that docent surprise you with extra fees. Ridiculous."
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"The city view is actually of the side of the same hotel. There's really no view at all."
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"Our room had simple cooking facilities and all dishes/pans necessary. Nice studio room - 605."
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"Be sure to book an ocean view room"
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