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We walked in with no booking at the Surf Lani Restuarant. We were looking for a special place for a special birthday lunch. We sat inside with a great decor and ambienance. We asked for French Champagne as were offered a bottle from the dinner...More
what a romantic relaxing place in the middle of the most tourist intensive place there is . stay in the old section , don't forget to rent your cabana on the beach so you will have a place to order your lobster roll for a...More
If you travel to Waikiki, you should stay at the Royal Hawaiian Hotel (The Pink Lady of the Pacific). This charming hotel exudes old world charm. The employees embody the Aloha spirit for which the islands are famous. Have a Mai Tai at the Mai...More
Huge wait for a room (suite), no beds for my children, a prison type cot conplete with chipped paint for my 6 month old baby but unable to put it in our bedroom due to health and safety, inability to book beds at the pool...More
3 Thank GV-and-CV
Response from StarwoodWaikiki2, Guest Experience Team at The Royal Hawaiian, a Luxury Collection ResortResponded 2 weeks ago
Thank you for taking the time to express your concerns regarding your recent visit at The Royal Hawaiian, a Luxury Collection Resort. We appreciate your candid feedback, and truly regret to hear that your experience with us was less than perfect.
I love The Royal Hawaiian,so romantic ,so much history!!! I’ve never stayed anywhere else on my trips to Honolulu. I always stay in the historic building, the tower is not for me. Did the luau on Monday nite and it was great, the entertainers are...More
As of Feb.1st 2018 the hotel concierge services has been outsourced. Although you will see people sitting at the hotel concierge desks they do not work for The Royal Hawaiian Hotel. They work for Pleasant Hawaiian Holidays... More
As of Feb.1st 2018 the hotel concierge services has been outsourced. Although you will see people sitting at the hotel concierge desks they do not work for The Royal Hawaiian Hotel. They work for Pleasant Hawaiian Holidays and their job is to sell as many tours as they can-working on commission. They have little or no interest in actually helping guests with their needs (ie: dinner reservations, etc) Yes they are in hotel uniforms however, they are not the Royal Concierge that has always provided excellent guest service.
There were no bathrobes in our room and asking a few other repeat guests we've come to know around the pool there were none in their rooms .
Our lamp didn't work and the leg on our chest of drawers was broken.
Overall the hotel has declined, as I mentioned while we were eating a piece of plaster fell from the ceiling and it was still lying there the next day when we returned.
Without the concierge service I would not consider this a luxury collection hotel. To answer to the previous reviewer who questions the "credence of amateur reviews" The facts I gave before submitting my review )re: Concierge service being outsourced on 2/1/2018) at just that, facts- not subjective impressions.
Response from TadFromAZ | Reviewed this property |
Based on my stays at the hotel, regardless of what area of the hotel room you are staying in, the only club room is the one in the tower. I am not aware of any others. As lifetime platinum with SPG, I get access to all... More
Based on my stays at the hotel, regardless of what area of the hotel room you are staying in, the only club room is the one in the tower. I am not aware of any others. As lifetime platinum with SPG, I get access to all club rooms and am basing my response on this. I hope it is helpful.
You will love staying at the Royal Hawaiian. It is a beautiful facility with a great team. Be sure to stop by the Mai Tai bar to see Susan who works during the day Monday through Friday. She has been there for 30 years and is truly wonderful!