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Holiday Inn Express and Suites American Fork - North Provo

102 reviews
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Traveller (16)
Room & Suite (5)
Dining (2)
Overview
  • Excellent29%
  • Very good45%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (102)Write a Review
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All reviewswhile taking a showerreasonable hotelpancake machineroom was cleanwould stay here againcontinental breakfastbusiness tripa great stayfreewaysuiteinternetlehicleanlinessslcmattress
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1 - 5 of 98 reviews
Reviewed 30 November 2017 via mobile

We had some issues with our room, and Jana was so attentive- went above and beyond to help us out and was thoughtful and thorough. We travel a lot for my husband's work, and we will definitely come back because of the staff! The breakfast...More

Thank Meg B
Response from Alex H, General Manager at Holiday Inn Express and Suites American Fork - North ProvoResponded 30 November 2017

Thank you so much for taking the time to write a review of our hotel! I am so pleased to hear that our staff went so above and beyond for you! We really hope that you will stay with us again in the future! Thanks,...More

Hotel's Favourite
Reviewed 7 November 2017 via mobile

Love this hotel! I have stayed there twice now, third booking in the works. It’s easy access off the freeway, close to several shopping areas and restaurants. The staff is wonderful, rooms are clean and the breakfast is nothing out of this world but nice...More

Thank Kristen B
Response from Kimberly S, General Manager at Holiday Inn Express and Suites American Fork - North ProvoResponded 30 November 2017

Thank you so much for taking the time to write a review of our hotel. We are so glad to hear that you continue to stay with us, and that you like our new renovated lobby! We really look forward to seeing you again soon!...More

Reviewed 28 September 2017 via mobile

The one good thing I experienced was a friendly person at the front desk when I came in at 10:30pm. My room was is serious need of repair and deep cleaning. Several items including duct tape on the window coverings and peeling paint in the...More

Thank TheMustacheMan
Response from Kimberly S, General Manager at Holiday Inn Express and Suites American Fork - North ProvoResponded 29 September 2017

Thank you for taking the time to review your stay with us. I am sorry to hear that the experience fell below your expectations. Please know that we take all reviews very seriously and will address the window coverings, and paint in our guest rooms...More

Reviewed 11 September 2017

Stayed at this property for 4 nights, 1st. night had a worn out bed NOT GOOD, rotten night sleep. Contacted the manager (Kim Shepherd) in the morning and explained the problem and it was handled in a very professional manner. Moved to a new room...More

Thank 597williamk
Response from Kimberly S, General Manager at Holiday Inn Express and Suites American Fork - North ProvoResponded 14 September 2017

Thank you for taking the time to review your stay with us here at the Holiday Inn Express & Suites of American Fork. I am pleased to hear that everything was wonderful for your stay after our conversation. It was wonderful to meet you, and...More

Reviewed 10 August 2017

A late stopover on the way from Canada to further south. Beds were comfortable, pool was good (it has a mountain view), and the breakfast was plentiful. The kids especially enjoyed the pancake-making machine! Only issue was that the lobby was undergoing renovations at the...More

Thank Christopher H
Response from Kimberly S, General Manager at Holiday Inn Express and Suites American Fork - North ProvoResponded 11 August 2017

Thank you for your review. I am happy to hear you enjoyed the pancake machine, pool, and rooms. Thank you for your additional comments about the grass and renovations. We take all reviews very seriously and will use your comments to improve overall. We hope...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 89 - US$ 130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 89 - US$ 130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (16)
Room & Suite (5)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
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Room Tips
"Go for rooms on the top floor, the king suites are real nice and big. 2 separate areas, 2 TV's"
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"Away from the freeway is better."
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"Get a place close to the stairs because the one elevator is quite slow."
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"309 not good"
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