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Holiday Inn Express & Suites Downtown Buffalo

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#11 of 22 Hotels in Buffalo
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Express & Suites Downtown Buffalo
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642 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Downtown Buffalo
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Showing 613: English reviews
Louisville, Kentucky
Reviewed 22 November 2013

I came to Buffalo for a family wedding and was very happy to find this location as the brides suggestions were very pricey and didn't offer as much. MIKE was most helpful in offering a great rate for the 7 rooms we booked. The rooms were beautiful and spacious. The location was perfect for our needs and a good time...

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Helpful?
1Thank Debbie M
Barrie
Reviewed 19 November 2013 via mobile

Went from Friday to Sunday and took in the Sabres/Leafs game. Right on the free trolley line to the First Niagara Center. Rooms very spacious and location central to everything. Ate at Pearl street which was three trolley stops away. Staff was helpful and parking not far from Hotel. Great place to stay. Would definitely return.

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Helpful?
2Thank Metboy
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Glad you liked the hotel. We are indeed in a great location and the free trolley train right outside our hotel is a great plus! You were also at a GREAT game! Go Sabres!

Montreal, Quebec
Reviewed 16 November 2013

Good location in downtown Buffalo. The rooms were really nice and spacious. I really liked the layout with 2 doors to the washroom, 2 TVs, a desk and a pull-out sofa. It would be great for a family traveling to Buffalo. The breakfast definitely hit the spot.The front door staff were alright. Not the most happy people in the world,...

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Helpful?
Thank cww76
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for taking the time to give us a review. Hope we see you again!

Erie, Pennsylvania
Reviewed 13 November 2013

Just wanted to convey my experience making a reservation at the Comfort Suites in downtown Buffalo, NY. The agent I dealt with was Michelle. She gave me a great deal on a room and was very patient, kind, curious, and knowledgeable about all Comfort Suites had to offer. Wish more experiences were like this one! Thanks Michelle!

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Helpful?
Thank Christina A
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for the nice comments, especialy about Michele. We are lucky to have her.

Meadville, Pennsylvania, United States
Reviewed 11 November 2013

We stayed at the Comfort Suites to attend a concert at First Niagara. After reading the reviews I have to admit there was some hesitancy. What was concerning was how people described the area around the hotel. Once we arrived and surveyed the area its a typical downtown hotel. Comments made here about the parking need to taken with a...

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1Thank Bob L
Ottawa, Canada
Reviewed 11 November 2013

This hotel was very unexpected. The staff was always very happy to help you with just about anything! My girl friend needed some feminine products. It was late and the gentleman at the desk went on a wild goose chase around the hotel to help her. THey have free bottled water, amazing since bottles are usually 9$ at other hotels....

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Helpful?
1Thank max_trottier
Dayton, OH
Reviewed 6 November 2013

I got back from work and no soap or shampoo, I mentioned this to the front desk and they said they would talk to the maid. The front desk did offer to give me soap or shampoo. Second day no soap, shampoo or towels. Went to the front desk and explained and nothing was done. Third day no soap, shampoo,...

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Helpful?
1Thank Chris M
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

I just read your review and I am very sorry about your experience. I can't imagine why we would not have serviced your room correctly. All staff are trained to clean rooms and replenish supplies. I will speak to the housekeeping department and make sure this does not happen in the future. I hope you will reach out to me...

Brantford, Canada
Reviewed 4 November 2013

I found the rooms to be really nice with lots of space and well laid out. They were clean and had everything I could want. The staff was very friendly and helpful. They were knowledgeable about the area with regards to restaurants and transportation I would definitely stay here again.

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Helpful?
Thank Sam B
east aurora
Reviewed 29 October 2013 via mobile

Was visiting with friends seemed desk was more interested in finishing conversation then answering our question. Girl even finished her story before assisting us. Second time was worse three at desk. Girl at desk saw us then got up and went back to talk with other two to say something unimportant guest should always come first no matter what and...

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Helpful?
Thank scott_achard
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for giving us your feedback. I am not pleased to read about your experience with the front desk. Customer Service is the most important thing that we teach here and obviously we fell short. Please reach out to me at 716-854-5500(Matt) so I can make it right. I will also speak to my staff about this.

East Anglia
Reviewed 28 October 2013

My partner and I stayed here on our way up to Ottawa from New York City on16/09/13. It was a pleaseant suprise to get such spacious room, at the time we really enjoyed our stay. We would have easily given an excellent rating until this week, after being back in England for a month, when I found that the Hotel...

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Helpful?
2Thank chickiy
BuffComfortGM, General Manager at Holiday Inn Express & Suites Downtown Buffalo, responded to this review

Thank you for the nice comments about a lovely room. However, I am hoping you can reach out to me if your credit card charge has not been resolved. Hopefully it was just an additional authorization hold that was held until checkout for incidentals. I can be reached at 716-854-5500. Ask for the general manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Downtown Buffalo

Address: 601 Main St, Buffalo, NY 14203-1488
Region: United States > New York > Buffalo
Price Range: ₹ 7,776 - ₹ 13,369 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Downtown Buffalo 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Comfort Suites Downtown Buffalo Hotel Buffalo
Comfort Suites Buffalo
Buffalo Comfort Suites
Hotel Style:
#4 Family Hotel in Buffalo
#6 Business Hotel in Buffalo
#7 Romantic Hotel in Buffalo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Downtown Buffalo staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Downtown Buffalo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4TH Floor facing the Electric Building”
 of 5 bubbles Canadajack25, 8 Dec 2016 | Read review
“Ask for a high floor. It is in downtown and street traffic can be heard on lower floors.”
 of 5 bubbles bletournea, 7 Dec 2016 | Read review
“There is a tram that runs pretty regularly on one side. Ask for the non-tram side.”
 of 5 bubbles cbakersmith, 24 Sep 2016 | Read review
“We were up on the 5th floor.”
 of 5 bubbles 386chipl, 30 Aug 2016 | Read review
“Go somewhere else!”
  • The paint was peeling from the ceiling too.
 of 5 bubbles Christine83578, 7 Jul 2016 | Read review
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