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Let me say up front that part of our disappointment is our own fault. We usually like to be on an upper floor, bit this property doesn't even have an elevator...wondering if this violates ADA? Anyway, Husband did not want to have to carry our...More
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 14 November 2017
While we appreciate you being our guest, we are sorry to hear our first-floor accommodations did not meet your traveling needs and you would have preferred a room on the second floor. Please don't let the stairs determine your room choice next time...More
Picked this motel due t it being pet friendly. Arrived about 3 hours before normal check-in time. The front desk clerk was awesome. I told him about my dog and he said he had a room for us but it was on the second floor....More
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 19 July 2017
We're delighted that we were able to provide both you and your canine companion a great stay in Flagstaff. Our staff is pleased to have been able to help you out, and we're glad that our comfortable and spacious rooms suited your needs....More
I have waited 5 days to write this review. I didn't want to be too harsh. Choice should pull their banner from this Quality Inn. I did find the manager, Nina, very nice when I told her there was no way I could stay in...More
Thank LEA A
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 13 October 2017
Although we are glad that you experienced pleasant service, we are saddened that you felt compelled to seek other accommodations. As we work to improve our guest experience, it would be invaluable to hear your insight on what you would like to change....More
I don't expect 5 star treatment at a Quality Inn, but this one isn't really up to the same standard as other rooms. First, the hotel is hard to get to and the parking lot is awkward. Navigating to find it was a challenge even...More
Thank Sarah B
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 10 October 2017
Thank you for being a brand loyal guest. We appreciate your detailed comments and the chance to respond to your concerns. Guest satisfaction is important to us, so we're dismayed you felt your stay was not on par with other hotels in the...More
This was the second time I spent a couple of days at this hotel. A little over a year ago and now, the place has went down hill. Wi-Fi didn't work for us we were right next to lobby, ice machine didn't work on are...More
1 Thank wltgl
Response from FrontDesk_GM, General Manager at Quality Inn I-40 & I-17Responded 25 September 2017
Thank you for paying us another visit here in Flagstaff. While we are very honored by your repeat stay, we are sorry that the experience did not match your expectations. We regret to hear that the maintenance issues with the ice machine and the business...More
US$ 63 - US$ 123 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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