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BEST WESTERN Pony Soldier Inn & Suites

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1,107 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pony Soldier Inn & Suites
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Showing 1,007: English reviews
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

We stayed at the Flagstaff Best Western Pony Soldier Inn for two nights as part of our Route 66 adventure. Flagstaff is a beautiful place, nestled under the San Francisco Peaks and the hotel was great too. The room, 215, had two huge beds, with modern touches. It was a very quiet room too. Parking was free and right next... More 

Helpful?
Thank 1066RA
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your recent stay with us! I’m glad to hear we were able to provide you with the clean, comfortable stay Best Western Pony Soldier is best known for on your travels along historic Route 66! It sounds like you also enjoyed the convenience of our complimentary breakfast buffet as well as restaurants nearby. Fat Olives... More 

San Francisco, CA
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

We were quite frazzled (by United Airlines) upon arrival, but the friendly and helpful front desk staff told us where we could eat in the neighborhood. The rooms were buffered from any traffic noise; American breakfast was good. The matresses were very firm and I was pleased that there were two luggage racks (I am surprised at how rare this... More 

Helpful?
Thank Kroeber
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for the comments. I’m glad to know the stress of air travel was eased by the comfort you experienced here. Our team is dedicated to the well-being of our guests! In addition, it sounds like our full American breakfast buffet and room amenities worked out beautifully. We hope the rest of your trip was successful! Best, Scott, GM More 

Las Vegas, United States
1 review
Reviewed 24 October 2016

We chose this hotel on the fly and very glad we did. The staff and quality of the hotel was one of the better ones we have stayed at in the western states so fare. We will return to Flagstaff for sure.

Review collected in partnership with Best Western

Helpful?
Thank Deanna S
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking the time to review your recent stay. So happy to hear you felt our Best Western Pony Soldier was a great lodging choice! We’re looking forward to seeing you again next time travel brings you through Flagstaff. And remember, the best rates are always found when booking direct. Happy travels! Best, Scott, GM More 

Los Angeles, California, USA
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 October 2016 via mobile

My son and I stayed at this property for 2 nights. We had a great stay. The first night we arrived very late and the way we had made the reservation was a little bit confusing; yet, the night auditor was very courteous and resolved the situation with absolute professionalism. The room was very clean and comfortable. Breakfast was great.... More 

Helpful?
Thank aabi_13
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking the time to share your experience. I’m glad to know we were able to quickly sort out any reservation confusion and get you onto a comfortable night’s rest. Our hot breakfast buffet is just one of the many ways we like to help our guests start their day out right and I’m glad you... More 

Winona, Minnesota
Level Contributor
171 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 October 2016

I travel for business a lot, but I have pretty relaxed needs: a firm bed, pool area with hot tub, and a nice breakfast. This place is older, but seems clean and pretty well-maintained. The pool area needs attention: very old and worn. But the hot tub is great: right temperature, and good jets. The room was clean, comfortable beds,... More 

Helpful?
Thank tgrier
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking time to leave feedback about your recent stay! It’s great to hear you enjoyed the comforts of your room overall, along with a soak in the hot tub. Our delicious, hot breakfasts are a favorite of many of our guests and I’m thrilled you found it satisfying. Looking forward to seeing you again the next time... More 

Glendale, United States
Level Contributor
7 reviews
5 hotel reviews
Reviewed 17 October 2016

Nice hotel on the east side of town. We have stayed here before and brought our small dog with us this time. They have a nice, grassy pet area to let your dog do their business. We stayed in the king suite which was a plus. The bed was real comfortable and the room had two bathrooms! The complimentary breakfast... More 

Review collected in partnership with Best Western

Helpful?
Thank Sharon H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your feedback on your recent stay with us. It’s always very helpful to hear from our loyal guests. I’m pleased to hear you were comfortable in our king suite . We do try to remain mindful and friendly to our furry friends as well, and I’m glad you found that beneficial. Be sure to call... More 

Tucson
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 12 October 2016

We spent one night at the Best Western Pony Soldier in Flagstaff and would not stay there again. Although the room was clean, the bed comfortable and the complimentary breakfast very good, the room was small and there was no table for our laptop. Our room was on the second floor and without an elevator we ended up leaving our... More 

Helpful?
Thank SharonandJuan
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings! Thank you for taking the time to write such a thorough review and explaining your rating! I’m very happy to hear you enjoyed many aspects of your visit including cleanliness, a comfortable bed and our complimentary breakfast buffet. Had we known of your room dissatisfaction, we would have looked for an alternate which might suit your needs better. Did... More 

Fresno, United States
Level Contributor
8 reviews
8 hotel reviews
Reviewed 9 October 2016

We have stayed at over 30 BW's in the last year and found this one to have the smallest rooms. The breakfast was typical BW type only it seemed to lack any flavor. The staff were very professional and helpful and the room was clean and well equipped. We felt that at a price of over $200 a night it... More 

Review collected in partnership with Best Western

Helpful?
Thank Willaim H
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your choosing Best Western Pony Soldier for your recent Flagstaff visit. Although it sounds like there were several enjoyable points, I’m sorry to read that your overall satisfaction was less than stellar. Although we remain mindful about our pricing, Flagstaff is in it’s high season right now. I can assure you that our rates are competitive with... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 October 2016

The hotel is nice but the room was very small. The bed was comfortable but we could have used a more significant blanket. Food for breakfast ran out and was not replenished after 9am even though breakfast went to 9:30. Need to stay in one room farthest away for the main road as trains are real loud! Breakfast room is... More 

Review collected in partnership with Best Western

Helpful?
Thank Jimdarmarsh
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for your recent stay. I’m glad you had a pleasant experience overall. I am reviewing your suggestions for improvement with my team and can ensure you we’ll do everything we can to earn all five satisfaction stars during your next visit. Please call ahead so we can make sure you are in the best room style... More 

Phoenix, Arizona
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 October 2016 via mobile

Second rate hotel. Customer service is a disaster. They explain problems off saying it is a problem with corporate. No accountability. Go somewhere else. They asked me to say more, so the front desk was rude. Completely a disaster.

Helpful?
Thank wmbarnes189
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. We work hard to not only meet but exceed guest expectations and it’s always a disappointment to hear when we’ve missed the mark. I’m sorry to hear your interactions with myr team did not solve any issues that presented themselves. I can assure you this is not the normal standard for our hotel. We’re known... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: ₹ 5,182 - ₹ 10,364 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
“Stay on the top floor and away from the road/rail.”
 of 5 bubbles josiep495, 26 Sep 2016 | Read review
“Ask for non-smoking room with fridge and window facing east, giving you a pretty view of Route 66 and the railroad.”
 of 5 bubbles gregbV5698NM, 28 Jul 2016 | Read review
“Arrive early, eat breakfast early as the hotel fills up during the summer tourist season.”
 of 5 bubbles CasualView, 2 Jul 2016 | Read review
“Best continental breakfast”
 of 5 bubbles diesella, 29 Jun 2016 | Read review
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