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Hilton Scranton & Conference Center

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Hilton Scranton & Conference Center
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887 Reviews from our TripAdvisor Community

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Showing 882: English reviews
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Delaware
Reviewed yesterday NEW

We stayed for a convention we worked recently, everything was fine, no real complaints other than they need to properly staff the bar/restaurants on the property. It's like this every year we work the convention.....if they just remember that the tattoo convention requires a few extra servers and keeping the kitchen open later I would give them 5 stars.

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Helpful?
Thank Margo W
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi Margo! Thank you for your helpful feedback. We are always so happy to host you all for The Electric City Tattoo Convention. Your note has been passed along to the appropriate department and is appreciated. You make a great point and next year our award-winning team will take our service to the next level. Thank you for choosing to...

Milton, Vermont
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I was a little nervous before arriving because I've seen a not-so-nice example of a flagship Hilton before, but this is Hilton done RIGHT! I used both e-check in and digital key, so technically I could have gone right to my room, but as a Gold member I wanted my breakfast voucher and needed to know a bit more about...

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Helpful?
Thank HurricaneLuke88
About Hotel's Favourite Review
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi "HurricaneLuke10"! Thank you for your detailed review! This helps us to know what we are succeeding in! We are thrilled to hear that you were able to connect with Luke, Sue and Dana. They are some of Scranton's best! It is nice that you found our location to be convenient and in a perfect downtown location. Thank you for...

Kingston
Reviewed 4 days ago NEWvia mobile

Beautiful room with big fluffy pillows. Great pool with relaxing jacauzzi. Excellent customer service ready to answer any questions I had. Yummy Starbucks coffee bar in the morning. What a treat! I would highly recommend this hotel. Very classy yet reasonably priced.

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Helpful?
Thank Diane M
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi Diane! Thank you for your kind review! We are extremely pleased that you had a 5-star experience. We have high standards for ourselves here at the Hilton Scranton and we are ecstatic that we succeeded. We are always happy when our guests use our Starbucks and our pool/Jacuzzi amenities! It is greatly appreciated that you would "highly recommend" us....

Rochester
Reviewed 4 days ago NEWvia mobile

Wonderful time and great service, breakfast was not included but wasn't expensive, $12 for a buffet. Room was clean. Great location close to anything you could possiblely need. We will be back next year!

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Helpful?
Thank mselizabethanne
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi "mselizabethanne"! Thank you for taking the time to review us! We are thrilled you enjoyed yourselves. Also, we are happy to receive your compliment regarding our great service. Giving excellent service is most important to us. Next time, please let us know what we can do to give you not just a 4, but 5 star experience! Thank you...

Reviewed 1 week ago

My husband and I traveled to Scranton with our son and family (3 little girls) to visit Steamtown, and chose Hilton Scranton because of its proximity to STeamtown --- and its indoor pool. We were very happy. I chose the "Bed and Breakfast" package and enjoyed an delicious and generous breakfast buffet. We had comfortable, adjoining rooms that were clean...

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Helpful?
Thank Marilyn B
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi Marilyn! Thank you very much for 5 stars! It sounds like you and your family had a wonderful time in The Electric City! We are always happy to hear when we have succeeded in giving you the true Hilton Scranton experience. Thank you for complimenting our pool and breakfast! Our staff loves our breakfast, too! It gives us great...

Boston
Reviewed 1 week ago

We always stay at the Hilton Scranton when we travel to Scranton which is fairly often. The staff is so friendly and helpful. They do everything they can to make the guest's stay comfortable and enjoyable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank T_Boston
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Good afternoon "T_Boston"! Thank you for continuing to choose us as your Hotel of choice when you visit Scranton! You have other options so we are complimented that you stay with us! Our staff is happy we reached our standard! It sounds like you come to Scranton frequently and the Hilton Scranton award-winning team look forward to seeing you soon!...

Altoona, Pennsylvania
Reviewed 2 weeks ago via mobile

Friendly, efficient service, pleasant bar and restaurant service, and quality sleeping rooms. Good choice in downtown Scranton. The night we were there, the lounge was active and it was above the usual hotel bar experience. Service, from the front desk checkin to checkout was reliable and attentive. Coupled with reasonable rates ($169), this is a great business trip travel choice....

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Helpful?
Thank Greg D
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi Greg! Big thanks from the entire staff here for your 5-star rating! We're ecstatic to hear that you enjoyed our service, restaurant, bar and guestrooms. We are always so complimented and proud when we hear we have succeeded in giving you the best experience possible. Thank you for sharing with us and others. We greatly appreciate your recommendation to...

Marlton, New Jersey
Reviewed 2 weeks ago via mobile

Everybody has presented a wonderful attitude starting with the front desk, maid in hallway and waitress in the pub. Everyone is always asking how can I make your stay better. We have been impressed. We highly recommend this Hilton

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Helpful?
1Thank Rick P
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi Rick! Thank you for spending your time to write about us! We are extremely grateful for your appreciation. Your compliments to our staff regarding our positive attitudes are kind! Our award-winning team strives to make you feel cared for, valued and respected and we hope we succeeded in our goal. It is our honor to host you and we...

Waterford, Wisconsin
Reviewed 3 weeks ago

Hotel was clean, beds very comfortable, and this was the quietest hotel our family has ever stayed at. Hotel staff was exceptional in their customer service going above and beyond to make us feel welcomed and comfortable. Shuttle driver, Ron, is outstanding!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank M3821WUkareno
Erin A, Director of Sales at Hilton Scranton & Conference Center, responded to this review

Hello M3821WUkareno, Thank you for choosing to stay with our Hilton Scranton family recently while in the area. We appreciate your feedback and love to hear you had such a pleasant stay. Your comments have been acknowledged in our morning stand up meeting to recognize Ron. He is truly an asset to our already exceptional team! We look forward to...

Necedah, WI
Reviewed 3 weeks ago

Everything was clean and nice. The wifi wouldn't stay connected, or wouldn't connect at all. I also asked for a roll-away-bed twice in three nights, but never received one. One of the girls rooming with me had to sleep on the floor.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank tammyh612
Erin A, Sales Coordinator at Hilton Scranton & Conference Center, responded to this review

Hi Tammy! Thank you for sharing your experience with us. We are troubled to hear that you had issues with our wi-fi and were never provided with a cot. Our concerns have been addressed with the appropriate departments. Your feedback has been extremely helpful. On a positive note, our housekeeping team is gracious for your compliments on our cleanliness. They...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Scranton is an IACC certified conference center located in downtown Scranton Pennsylvania. The Hilton offers 175 guest rooms and suites with on-site dining options in Trolleys Bistro, Casey's Corner, PJ's Pub and the Electric City Cafe which proudly brews Starbuck's coffee. The hotel features a beautiful 50' lap pool, a whirlpool and a 24 hour exercise room. The conference center has 19 total meeting rooms including a 75 seat amphitheater and a grand ballroom accommodating up to 500 guests. ... more   less 

Additional Information about Hilton Scranton & Conference Center

Address: 100 Adams Ave, Scranton, PA 18503-1826
Region: United States > Pennsylvania > Scranton
Price Range: ₹ 7,411 - ₹ 12,437 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Scranton & Conference Center 3.5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Hilton Scranton Hotel Scranton
Hilton Scranton And Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Scranton & Conference Center staff and other travellers.
11 questions
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Questions? Get answers from Hilton Scranton & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Hilton Honors App to e-check in and not only select your room, but also use your phone as a Digital Key!”
  • View from the 7th floor.
  • View from the 7th floor.
  • King bedroom
  • View from the 7th floor.
  • King Bedroom
  • In room robes!
HurricaneLuke88, 12 Apr 2017 | Read review
“We has a king deluxe with a living room area - very nice and comfortable.”
Parrothead66, 8 Jan 2017 | Read review
“Make sure to ask for exactly what you like in a room. Our experience was that they will bend over backwards to supply it.”
terrig652, 28 Nov 2016 | Read review
“the suite is really big - especially if you are going to be in town for a few days.”
X5887TLbobh, 28 Nov 2016 | Read review
“If views matter, ask for something on the front of the hotel, otherwise you will overlook some sort of generator units.”
MarkLaurel, 18 Sep 2016 | Read review
5 of 5