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Fairfield Inn Scranton

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Traveller (20)
Room & Suite (8)
Dining (2)
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Overview
  • Excellent27%
  • Very good39%
  • Average23%
  • Poor8%
  • Terrible3%
Travellers talk about
“room was clean”(27 reviews)
“yogurt”(13 reviews)
“dickson city”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Offers from Fairfield Inn Scranton
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Offers from Fairfield Inn Scranton
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (269)
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266 results
Traveller rating
74
100
60
22
10
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Time of year
LanguageEnglish
74
100
60
22
10
Show reviews that mention
All reviewsroom was cleanyogurtdickson citywould stay here againfree breakfastparking lotthe breakfast areaindoor poolstayed one nightmake your own wafflesthird floornice breakfastlong driverefrigeratoruniversity
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1 - 5 of 266 reviews
Reviewed 2 weeks ago

Te recent reviews are definitely right. This place is a bit of a dump. Permanent discoloration and damage in the bathroom. Carpet that looks to be permanently old. And a pretty weak breakfast bar when compared to other Fairfields. The service was friendly enough but...More

Thank CincyWahoo
Response from Holly B, Front Office Manager at Fairfield Inn ScrantonResponded 2 weeks ago

Thank you for your feedback. I apologize for the experience you had at our hotel and for the condition of the carpet in your room. I have passed on your concerns to my General Manager and our corporate office.

Reviewed 4 weeks ago

I would not recommend this hotel. We only stayed because we had no where else to go in a snow storm. This hotel is not clean! From the first step into the lobby, I was upset that this was the place we booked! Very dirty...More

Thank Linda G
Response from KaleyGM, General Manager at Fairfield Inn ScrantonResponded 4 weeks ago

Thank you for your feedback regarding your recent stay with us. We strive to provide the utmost customer service and accommodations and I apologize that we fell short during your stay. We should be undergoing a renovation in the near future which will provide us...More

Reviewed 17 March 2018 via mobile

Overall this property is tired looking, but our room was clean. Horrible bed, felt like a hammock. Sheets and the dirty, ripped mattress protector kept flying off the bed as we slept. The in-wall heating/cooling unit found in many budget hotels was worse than usual...More

Thank LKHiggs
Response from KaleyGM, General Manager at Fairfield Inn ScrantonResponded 4 weeks ago

Thank you for your feedback regarding your recent stay with us. This is not typical of our property as we strive to provide perfect “10” customer service throughout your entire experience. I apologize we fell short during your stay. I will look into the issues...More

Reviewed 16 March 2018 via mobile

Melinda at the front desk was very friendly and accommodating from the moment we walked in. We only stayed one night but the beds were comfortable and nice to relax in after a day of traveling. The complimentary coffee was delicious and the breakfast had...More

Thank Kristie G
Response from KaleyGM, General Manager at Fairfield Inn ScrantonResponded 4 weeks ago

Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our hotel team and the comfort of your guest room. We are happy to hear that you enjoyed our complimentary breakfast. We strive to provide the highest level...More

Reviewed 2 March 2018

This property is located adjacent to a major Mall/Shopping/Restaurant area. It's not on some crazy-busy road, it's easy to find and has ample parking. We've stayed here many times over the past 10 years when visiting family in the area. We've never experienced any major...More

Thank Vince M
Response from KaleyGM, General Manager at Fairfield Inn ScrantonResponded 16 March 2018

Hello Vince, Thank you for all your positive comments about our property. It was such a pleasure to meet you and your family. You were all fantastic to talk too and your mother was definitely very proud of the nice men she raised. Please let...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
US$ 99 - US$ 166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 99 - US$ 166 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (20)
Room & Suite (8)
Dining (2)
Pool & Beach (1)
Questions & Answers
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justwondering115
11 December 2016|
AnswerShow all 5 answers
Response from BABernier | Reviewed this property |
Just a pool
0
Votes
Room Tips
"Go to another hotel."
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"We always request a lower floor for no other reason than it's quicker to get our baggage in and out of..."
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"When going to Scranton pay a little extra and stay at the Hilton."
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"I had a King Size bed in my room on the 3rd floor, no issues."
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