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Sheraton Springfield at Monarch Place

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Sheraton Springfield at Monarch Place
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516 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Springfield at Monarch Place
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Showing 507: English reviews
Reviewed 17 July 2014 via mobile

The hotel was great , the rooms were clean amd the kids had a great time in the pool. I just wish they had a hot tub. The staff was friendly and helpful with dinner recommendations. Convienently located off the highway.

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Helpful?
Thank Richard A
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

thank you for your recent review of our hotel, I as well as our team of associates are pleased you found the hotel to be clean. Our hot tubs were leaking and not working a few years back so they were removed. I hope when your travels bring you back to the area, you will choose the Sheraton once again.

Greenwich, Connecticut
Reviewed 14 July 2014

We traveled with our kids for a basketball tournament. After a long day at a hot gym this was a respite! I had spoken to Gavin, front desk supervisor, a few days before to confirm my reservation. Not only did he remember our discussion but had plugged in my SPG number and upgraded us. He could not have been more...

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Helpful?
Thank LolaLeeLou
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for the review of our hotel, I am glad you found the hotel to be clean and our staff friendly, I will be sure to share your comments with our team. Gavin is a true super star, we are lucky to have him at our hotel.

Columbus, Ohio
Reviewed 10 July 2014

This is a perfectly suitable hotel for business stays. Clean, but very traditional (not modern) decor. Rooms were large and food choices were plenty. Also liked the large fitness center. Lots of machine options and pool large enough to swim laps.

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Helpful?
1Thank Noelle B
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your positive review of our hotel. I am glad to see you found our guest rooms to be clean and spacious. We have one of the largest fitness centers attached to our hotel which has a 50 foot pool. We did undergo a 7 million dollar renovation so we do have a fresh new look and feel....

potsdam NY
Reviewed 3 July 2014 via mobile

Free parking! Clean modern room Comfortable bed- good on site bar- We enjoyed our stay despite a party on our floor. Paid wi fi was a bummer. Right downtown- staff super friendly & accommodating They have good amenities here! We will definitely stay here again!

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Helpful?
Thank dwright438
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for choosing our hotel and we appreciate that you shared your great experience with the TripAdvisor community. I hope you will visit again should your travels bring you back to our City.

Tucson
Reviewed 2 July 2014

First i suggest if you are not a SPG member sign up before reserving any Sheraton room. We were lucky to get on the Club Floor. The club floor gives you "extras" like free small breakfast, and evening snacks with sodas. The staff was amazing. Every question was answered every need was fulfilled. They all were outstanding from the front...

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Helpful?
1Thank BLL1982
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your wonderful review of our hotel. I am glad you enjoyed yourself and I will be sure to share your comments with out team. I am happy you found the Sheraton Club warm and inviting. We hope you will visit again when your travels bring you back to the Springfield area.

Merrimack, New Hampshire
Reviewed 30 June 2014

My husband and I just returned from an overnight stay at the Sheraton in Springfield MA. We stayed in room 514, which is handicap accessible. We didn't require a handicap accessible room, but that was the only available king bed room when we booked. We paid $135 per night with AAA membership plus another $12 for parking. Our room was...

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Helpful?
Thank Shawna P
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your feedback, as have a beautiful hotel with an atrium, you are correct this is wonderful to look at and take many memorable photos however noise can be problematic. We did have a group that were using e-cigarettes which did create fire alarms (we did have signs out prohibiting the use) but they chose to e-smoke anyway....

Seattle, Washington
Reviewed 29 June 2014

Here for a couple of nights, and as usual checked out the fitness room. This fitness center is apparently operated by another company, 4Fitness,....and it's pretty spacious. Many treadmills and ellipticals, separate workout area for machines and free weights. Pool was pretty good, though I didn't use it. However, many of the free weights need to be replaced....as they're showing...

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Helpful?
Thank Jon C
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your feedback, our hotel has gone through a 7 million dollar renovation and all of the public space, restaurants, banquet space/rooms and 2/3rd of the guest rooms have been done. We will be completing the remaining guest rooms this winter. Our fitness center is managed by a third party, we will share your feedback with them as...

south
Reviewed 23 June 2014

Big well kept hotel with a very impressive fitness center. The room is large and clean. No refrigerator in the room. It was a big surprise to discover that the free Internet access is districted only to the lobby and the business center. It made me astonish because every road hotel I visited last three weeks, offered that amenity for...

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Helpful?
Thank jacob51
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your review of our hotel, I am glad you found your room to be large and well appointed. We offer complimentary internet in both restaurants, at the Link by Sheraton and the hotel lobby. There is a fee of $9.95 per day in the guest rooms, our parking is shared by the office tower which results in...

Wyoming
Reviewed 19 June 2014

This place is OLD and greatly in need of renovation. The furniture in the room was scraped and scratched -- the bed creaked. The tiles on the bathroom floor had been replaced with grout that did not match. The staff, on the other hand, was great. I was not able to turn off the air conditioning despite it being 60...

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Helpful?
Thank WYjudy
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for sharing your experience with me. I am sorry we did not exceed your expectations I looked into the grout issue and the bathroom has been re-grouted. I appreciate the positive comments regarding the staff, I will be sure to share your feedback with them. I hope you will afford us another opportunity to show you we do...

Reviewed 16 June 2014

This Sheraton property is just like any other. The lobby is very warm and inviting. Check-in staff was very friendly and joking with us the entire time. We stayed on the 10th floor and on the way to the room, we passed numerous room service dishes/plates. The remained they for most of our 24hr stay. The room were very clean...

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1Thank Djohn513
Paul M, General Manager at Sheraton Springfield at Monarch Place, responded to this review

Thank you for your feedback, I appreciate you taking the time to share. Our televisions basically are mini computers, and to broadcast the content to every room we need to to use a server. This is why there is a delay between channels, if you were to continuously press the buttons on the remote (like we can at home) the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Springfield's largest hotel, The Sheraton Springfield Monarch Place Hotel is conveniently located in the heart of the city, just minutes away from several of Springfield's attractions. ... more   less 

Additional Information about Sheraton Springfield at Monarch Place

Address: 1 Monarch Pl, Springfield, MA 01144-1099
Region: United States > Massachusetts > Springfield
Price Range: ₹ 10,429 - ₹ 16,045 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Springfield at Monarch Place 3.5*
Number of rooms: 325
Reservation Options:
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Also Known As:
Sheraton Springfield At Monarch Place Hotel Springfield
Sheraton Monarch Place
Springfield Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Springfield at Monarch Place staff and other travellers.
4 questions
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Maryland
over a year ago
5 months ago
Cromwell, Connecticut
over a year ago

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Questions? Get answers from Sheraton Springfield at Monarch Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The site location is quiet anyway.and not exposed to excessive traffic. I used the back side away from the main street.”
 of 5 bubbles G4415TFjohns, 10 Feb 2017 | Read review
“I liked room 635”
 of 5 bubbles AshleyLBC, 29 Dec 2016 | Read review
“Don't get a room here”
 of 5 bubbles C506KBangelah, 28 Oct 2016 | Read review
“Ask to be away from the highway”
 of 5 bubbles DJTrekkie, 26 Oct 2016 | Read review
“Most rooms have two Queen beds which is ample sleeping space.”
 of 5 bubbles Mr_IPA, 19 Oct 2016 | Read review
5 of 5