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Hilton Garden Inn Springfield

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620 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Boston, Massachusetts
Reviewed 12 January 2016 via mobile

This is a very nice Garden Inn! I always look for Hilton Garden Inns wherever I go and really enjoyed a quick but nice stay here. Checkin was very fast as I used the eCheckin option. I was handed my keys and on my way! I definitely enjoy this hotel over others in the Springfield area!

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Helpful?
Thank biztraveler2005
KC J, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for sharing your comments. We are pleased that you had an enjoyable stay with us. We hope to see you at a future stay!

Rhode Island
Reviewed 11 January 2016

The service at this hotel is amazing! The reception staff was incredibly helpful. The breakfast team was beyond friendly and wonderful. Al and his team (Tammy, Mary, Asseline, etc.) were incredible. I've never had such good service. Ever.

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Helpful?
Thank janemZ6483VC
KC J, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for sharing your comments. I'm pleased that the food & beverage team gave you a great breakfast experience. Look forward to having you back soon!

Philadelphia, United States
Reviewed 5 January 2016

This hotel is in a great location just off of I91...the hustle and bustle did not make it into my guestroom. It was super quiet!! Overall a great experience and a great value for money. We will be back!

Review collected in partnership with Hilton Garden Inn
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Thank Kevin G
NYC
Reviewed 1 January 2016

My family and I love it here. Feels like home. Rooms are clean, beds are comfortable and breakfast buffet in the lobby area was delicious (for a fee of course). Parking is also a plus here. Great for those traveling to the basketball hall of fame.

Review collected in partnership with Hilton Garden Inn
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1Thank Babecq
New London, NH, United States
Reviewed 26 December 2015

An excellent hotel for the traveler or visitor to Springfield. Excellent staff ... very accommodating. I wish the TV was high-def, but maybe I'm spoiled. Also, would be nice to have a channel guide on the remote so you could find out what was playing on TV.

Review collected in partnership with Hilton Garden Inn
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Thank Todd E
San Francisco, California
Reviewed 25 December 2015

This Hilton Garden Inn is in a great location close to the Greater Springfield area. The hotel is very clean, the staff is friendly and professional, and the breakfast was better than most. The kitchen staff will make breakfast to order for you or you can use what is available in the buffet. The rooms are well maintained and quiet....

Review collected in partnership with Hilton Garden Inn
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Thank SFKenA
Charlotte, United States
Reviewed 3 December 2015

I never write reviews, good service should not be praised, but expected. But when I get exceptional service like shown at this Hilton Garden Inn, I do believe it should be praised. House Keeping, Reception Staff, and Breakfast staff were top notch!

Review collected in partnership with Hilton Garden Inn
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Thank Steven M
Alexandria, United States
Reviewed 2 December 2015

I had an Accessible room and the roll-in-shower set up was Divine. A place to sit, shower handle user friendly, plenty of safety bars, great floor drain and reachable everything. Not all Accessible rooms live up to their word but this one does. Accommodated my "Early" check-in without a word. Bed usual and chair usual but both comfortable. Everyday I...

Review collected in partnership with Hilton Garden Inn
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Thank Susan F
Springfield, United States
Reviewed 30 November 2015

You could hear everything in the hallway and the super early birds woke up my family. On Saturday we used the pool and there weren't any towels. When I asked for some they put out 5 towels that were literally the size of a hand towel. The day before there were plenty of bath towels. Either they didn't do laundry...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Melissa B
KC J, Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for your feedback regarding your past visit. We apologize for the lack of pool towels during your stay. We have since purchased new pool towels that are the size of bath towels and thick enough to dry off from a swim. Thank you for your input in helping us improve our guest experience.

Ballston Spa, United States
Reviewed 30 November 2015

This is a great hotel with wonderful staff. Easy to get to from Highway I-91. The rooms are really nice and clean. There is a great pool for families. The staff is very helpful and friendly. They welcome AAA members and honor the Hilton Rewards Program.

Review collected in partnership with Hilton Garden Inn
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1Thank Anna S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Springfield

Address: 800 Hall of Fame Ave, Springfield, MA 01105-2524
Region: United States > Massachusetts > Springfield
Price Range: ₹ 9,863 - ₹ 16,506 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hilton Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No point in choosing a room if it's not available when you arrive.”
 of 5 bubbles MatthewSPG, 12 Nov 2016 | Read review
“stay furthest end from the thruway”
 of 5 bubbles Jeffm184, 28 Oct 2016 | Read review
“We always choose a room away from the elevators.”
 of 5 bubbles JimWiseman1, 26 Sep 2016 | Read review
“check your room for cleanliness and especially the smell.”
 of 5 bubbles LausDeo, 17 Sep 2016 | Read review
“Not on the live band side”
  • the room
  • bathroom
  • view of basketball hall of fame from the window
 of 5 bubbles Charlieboysmom, 1 Aug 2016 | Read review
5 of 5