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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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570 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Saugus (Logan Airport)
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Showing 554: English reviews
Grafton, North Dakota
Reviewed 10 July 2014

I was booked in a smoking room without my knowledge. They had no other options and couldn't make any changes. It was by far the worst hotel experience I have ever had. How can you still have smoking rooms?

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Helpful?
Thank Mark P
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Mark P, I would like to apologize for the issue you experienced and being placed in a smoking room. I would love to listen to the issue so I can figure out how it happen you were placed in a smoking room. Our hotel does have smoking rooms in it and we do try to accommodate our guests as...

Ohio
Reviewed 8 July 2014

It would be tough to find a better staff than those found at this property. Give them a raise! The only problem I had was the wifi in my room had a weak signal. An issue with whomever decided where the routers would be placed. Our room was at the end of the hall on the 3rd floor so it...

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Helpful?
Thank roborant
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear roborant, Thank you so much for you compliment on our staff and hotel in general. This staff does set itself apart and makes our guests stays be awesome ones. They enjoy working with people and helping them out anyway they can. In regards to the wifi we will definitely be looking into this issue since we upgraded our bandwith...

Colorado Springs, Colorado
Reviewed 1 July 2014

We stayed at this location on consecutive Saturdays and it was terrific both times. If you're lucky, you'll get to interact with Jessica at the front desk: personable, attentive, humorous, one who genuinely goes out of her way to be helpful. It's a 7 minute walk to the Friendly's Restaurant, easy and pleasant if the weather's good. Enjoy your stay!

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Helpful?
Thank DavidFL2014
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear DavidFL2014, Thank you so much for your review. I am pleased you found Jessica to be friendly and humorous. She is a great asset to our team and enjoys helping our guests and just making their stay a wonderful one. Rest assured your review has been shared with her. Such reviews as yours keep our staff motivated to always...

Kansas City, Missouri
Reviewed 30 June 2014

First, the facility itself is a typical Holiday Inn Express...clean, well equipped and maintained. I chose it because it calls itself an airport hotel with free shuttle service. They also offer shuttle to/from the nearest metro station which also happens to be on the airport. The actual trip takes 25 or more minutes. You must call from the airport and...

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Helpful?
1Thank CRBUSAF
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear CRBUSAF, Thank you for your feedback. I apologize you had issues with our complimentary van service to the airport. Our shuttle service to the airport is what designates us as an airport hotel and which many of our guests find adds value to them staying in our establishment. Many of our guests enjoy this service and trade off the...

Hollywood, Florida
Reviewed 26 June 2014

We stayed at the hotel on business. The service was incredible. The counter staff (Dominick, Lisa and Jessica) was the best I have ever dealt with. They were very friendly and helpful in setting up a special request we had for a meeting. They made sure the meeting went without a hitch. The rooms were clean and comfortable and the...

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Helpful?
Thank William F
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear William F, It is great to hear you received such great service from Dominic, Lisa, and Jessica. The staff being accommodating to our guests needs and such service as the one you received are typical for most of our guests. I will be sharing your information with all the members so they know their great service is recognized. Proudly,...

Beaumont, Texas
Reviewed 23 June 2014

Spent a week in this establishment. When arriving the staff was pretty helpful. Although first impressions were not everything. The young gentleman that was working on the 1st day was very helpful, but it all went downhill from there. The night shift staff was not friendly or very helpful. Staff was not friendly, not sure if that is just Boston,...

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Helpful?
Thank TommyF387
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear TommyF387, Thank you so much for your review. I would like to apologize for the issues you experienced during your stay. The service you experienced is not typical of our staff as many of our guests enjoy our friendly, helpful and accommodating staff. Rest assure your feedback will be shared with the staff as they always strive to improve....

Victoria, Texas
Reviewed 19 June 2014

We stayed 4 nights starting June 12th. This is an older property, but it is well maintained, well furnished and clean. The beds were great and they really went out of their way on the shuttle service. The breakfast was above average and always on time. But their biggest asset is their staff, to a person they were friendly and...

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Helpful?
Thank Mike56823
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Mike56823, Thank you so much for taking the time to write about your stay with us. I am pleased you found our staff to be friendly and helpful throughout your entire 4 day stay. As you mentioned they are our biggest asset due to the attitude they have of always keeping the guest first. It makes me proud to...

North Richland Hills, Texas
Reviewed 16 June 2014 via mobile

We stayed here on June 6 for an overnight stay before leaving on a cruise June 7. We called for an airport pickup and ended up calling 3 different times and waiting almost an hour. When we finally got to the hotel, the manager apologized and offered to buy our dinner that night. We did not take him up on...

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Helpful?
1Thank Terry W
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Terry W, I would like to apologize for the frustrating stay you experienced with us. As you mentioned, sometimes things happen but that is no excuse for us to have dropped the ball on correcting the issue for you. We offered to discount your room and it was not followed through causing even more stress to your trip which...

Tampa, Florida
Reviewed 11 June 2014

Not only is this Holiday Inn Express clean and well maintained but the staff here is amazing. It is hard to find people whom will invest more time than absolutely required. I lost my cell phone in a cab on the way here and they have done everything to assist me. I am traveling on business between countries and it...

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Helpful?
Thank Lilirey
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear lilirey, Thank you so much for your kind words. I am sorry our efforts did not turn up your phone for you. The staff here is always looking to help out in any way possible. Hopefully on your next trip to the area we will be able to be your host and without incident of any kind. At your...

Lake Charles, Louisiana
Reviewed 6 June 2014

We stayed here this week mainly based on price and proximity to airport. We had a flight early in the morning, and had to drop rental car off, so we did not use the hotel shuttle. It took us about 15 minuted to get to airport at 4:45 am, so it will most likely take longer in traffic. It isn't...

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Helpful?
Thank EmilyandBill
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear EmilyandBill, Thank you so much for having chosen us to be your host before you flew out of Logan Airport. Many guests choose us due to our "price and proximity to the airport", as you mentioned. We are located about 15-20 minutes from the airport and Boston in free flowing traffic, with traffic it can take up to approximately...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906
Region: United States > Massachusetts > Saugus
Price Range: ₹ 10,631 - ₹ 16,855 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms in the back are quieter”
jerb2014, 17 Jan 2017 | Read review
“Book if price is right!”
voya2015, 29 Dec 2016 | Read review
“Front desk people will save you.”
actu1, 16 Nov 2016 | Read review
“Ask to see the room first.”
The_Publisher, 15 Oct 2016 | Read review
“Stated in my review”
L8247BVchrisc, 15 Oct 2016 | Read review
5 of 5