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Holiday Inn Express Saugus (Logan Airport)

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Holiday Inn Express Saugus (Logan Airport)
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557 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Saugus (Logan Airport)
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Showing 542: English reviews
Southampton, United Kingdom
Reviewed 12 October 2014

First this is NOT an airport hotel - it's absolutely miles away so be wary of that. This is not the kind of neighbourhood for an evening stroll and the hotel is right next to a divided highway so you need to approach from the right direction. The rooms are large but this is at the expense of the bathrooms...

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Helpful?
1Thank The_Meon_Meerkat
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear The_Meon_Meerkat, Thank you for taking the time to post a review about you recent stay with us. I apologize you did not enjoy your stay with us. Many of our guests find us to be a great value due to our free breakfast in the morning as well as our comfortable rooms. It is not the norm for an...

Winder, Georgia, United States
Reviewed 11 October 2014 via mobile

We stayed for one night, and the room was clean and comfortable. There were extra outlets available to charge devices. The sink area was open to the room, so there was no privacy except for the shower and toilet area. The drop off area was cramped and exiting to the highway was a challenge during rush hour.

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Helpful?
Thank Holly C
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Holly C, I am pleased to see you enjoyed your stay with us. It is great to see you found our hotel to be clean, comfortable and we were able to provide everything you needed. I thank you for taking the time to post a review and look forward to seeing you in the future. Yours in hospitality, Ludwing...

Wellington
Reviewed 26 September 2014

We are Holiday Inn veterans and this place was standard Holiday Inn fare. Rooms nicely decorated and clean and modern. Pool open only May-Aug which we didn't realise until after we checked in. Free internet as with all Holiday Inn properties and free breakfast was very good. Our only gripe was free shuttle to/from the airport took an hour to...

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Helpful?
1Thank Camda
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Camda, Thank you for taking the time to post a review. Although you rated us a 4 star, I am not happy with your experience. You should not have to call twice to get picked up from the airport or have to encounter one of our staff members as bored and with a dirty tie. Our staff here is...

Lowell, North Carolina
Reviewed 26 September 2014

Overall, a nice place to stay. Yes, this HI (Holiday Inn) is about 8 miles away from the airport. If you are driving around - expect morning rushhour traffic. That is not HI's fault at all. I had work to do at the airport and driving myself took nearly 35 minutes. My fault. The next day, I was on the...

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Helpful?
Thank Ratboy859
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Ratboy859, Thank you for your review of your stay with us. Although you found us to be a good hotel, our wi-fi lacked and I can see how it can make it frustrating. We have a tech in house now to see about solving our wi-fi issue as it should not be occurring since the bandwidth was increased. On...

Topsham, Maine
Reviewed 23 September 2014

We booked this through hotelnparking.com for a park and fly. I was worried since it was so close to the road, but traffic noise was minimal and the hotel itself was very clean; staff was friendly and the shuttle service to and from the airport great! They even had a bagged breakfast for us since we were unable to wait...

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Helpful?
Thank MsGMaine
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear MsGMaine, Thank you for using us as your park and stay property. I greatly appreciate that. I am glad you found the breakfast bags to your liking. We do not want our guests to leave our hotel without something in their stomach prior to leaving on a long flight so we offer coffee, donuts, muffins, and the to go...

cambridge
Reviewed 21 September 2014

Typical bottom end Holiday Inn Express .. comfortable bed and nice breakfast. My big grip is the way it is described as 'Logan Airport'. I came in from Europe and called for the complimentary shuttle which took 90mins to arrive and was then fully of equally cross passengers who had flown into Logan. Other hotels are closer and send their...

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Thank loss-leader
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear loss-leader, Again I apologize our hotel location did not meet your needs. I am assuming you are together or the same person as Peter H who posted a review below yours as well. Our hotel is located 11 miles from Logan Airport and takes about 15-20 minutes to get to our property in free flowing traffic. Yours in hospitality,...

Guam, Mariana Islands
Reviewed 19 September 2014

No surprises other than quite far from airport although shuttle works well. Clean, efficient, good breakfast, typical Holiday Inn. Far from restaurants if no car due to highway that cannot be crossed, but there are several restaurants that will deliver.

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Thank beaunestay
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear beaunestay, I am pleased you found us to be clean and efficient. Our staff takes pride in their job and many guests have come to notice this just like yourself. There are restaurant within a 5-10 minute drive and if our hotel shuttle is available it can take you to one of the restaurants nearby as well. I thank...

Rockland, Maine
Reviewed 18 September 2014

Great staff, great shuttle to the airport. The hotel is not cheap but works for traveling to Logan and nice to leave my car there. I would not stay in this hotel if I was going in to Boston city, it is quite a ways away. The shuttle will drop you at the T at the airport that you can...

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Helpful?
Thank RocklandKris
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear RocklandKris, Thank you for having stayed with us again. I believe you have stayed with us before and it is great to see we have earned your loyalty through our service. As you mentioned we are a little out of the city being 11 miles out. We do have a shuttle service which goes to the airport train station...

Reviewed 17 September 2014

In general this is a good place to stay if you are visiting Boston, even though it is not close. The shuttle service runs every hour and drops / pick you up at the underground station at the airport. Although we had a non-smoking room and floor, it smelled as if it had been used by smokers. The free breakfast...

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Helpful?
Thank Rijamoor
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear Rijamoor, Thank you for your feedback. I am glad you enjoyed your stay with us. The complimentary hot breakfast is a favorite of many of our guests as well. I do apologize for the smoke smell you experienced in your hallway. We will go over this in our next manager's meeting to ensure it does not happen again. Thank...

Vermont
Reviewed 17 September 2014

Easy check-in with special parking for Platinum/Gold card members and ample parking for guests. As a card member I was offered either extra points or a goody bag. This was a first and welcome choice. There was a very large group waiting for the shuttle when we checked in; all seemed to be relaxed (not stressing out about a late...

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Helpful?
Thank MaMaRedPen
HIExpressSaugus, Manager at Holiday Inn Express Saugus (Logan Airport), responded to this review

Dear MaMaRedPen, I greatly appreciate your review and your feedback. I am pleased you enjoyed your stay with us and found it to be very comfortable. Amenities such as the complimentary shuttle service to the airport, the multi-port outlets in our rooms, and the shower pressure make us a great value to our guests. The free hot breakfast in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value! ... more   less 

Additional Information about Holiday Inn Express Saugus (Logan Airport)

Address: 999 Broadway, Saugus, MA 01906-4521
Region: United States > Massachusetts > Saugus
Price Range: ₹ 6,263 - ₹ 14,295 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Saugus (Logan Airport) 2.5*
Number of rooms: 145
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Also Known As:
Holiday Inn Express Saugus (Logan Airport) Hotel Saugus
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Saugus (Logan Airport) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Saugus (Logan Airport) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms in the back are quieter”
 of 5 bubbles jerb2014, 17 Jan 2017 | Read review
“Book if price is right!”
 of 5 bubbles voya2015, 29 Dec 2016 | Read review
“Front desk people will save you.”
 of 5 bubbles actu1, 16 Nov 2016 | Read review
“Ask to see the room first.”
 of 5 bubbles The_Publisher, 15 Oct 2016 | Read review
“Stated in my review”
 of 5 bubbles L8247BVchrisc, 15 Oct 2016 | Read review
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